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Hotel Neutor Express

3.0 star property

Photo gallery for Hotel Neutor Express

Comfort Double Room, Balcony | Terrace/patio
Meeting facility
Bar (on property)
Reception
Junior Suite, Balcony

Reviews

7.0 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Breakfast available
  • Parking available
  • Business services
  • Bar
  • Laundry room

Explore the area

View map
Neutorstrasse 9, Salzburg, 5020
  • Place, Getreidegasse
    ‪5 min walk‬
  • Place, Mozart's Birthplace
    ‪6 min walk‬
  • Place, Salzburg Christmas Market
    ‪8 min walk‬
  • Airport, Salzburg (SZG-W.A. Mozart)
    ‪7 min drive‬

Room options

View all photos for Basic Single Room

Basic Single Room

Basic Single Room

7.2 out of 10
Good
(14 reviews)
  • 12 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Double Room

Double Room

Double Room

7.0 out of 10
Good
(19 reviews)
  • 22 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Basic Twin Room

Basic Twin Room

Basic Twin Room

  • 15 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Comfort Double Room, Balcony

Comfort Double Room, Balcony

Comfort Double Room, Balcony

7.0 out of 10
Good
(8 reviews)
  • 26 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite, Balcony

Junior Suite, Balcony

Junior Suite, Balcony

8.0 out of 10
Very good
(1 review)
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

Similar properties

Exterior
Am Neutor Hotel Salzburg Zentrum
  • Free Wi-Fi
  • Restaurant
  • Breakfast available
  • Parking available
3.6 out of 5, Good, 731 reviews
The price is AU$162
includes taxes & fees
18 Jan - 19 Jan 2026
Am Neutor Hotel Salzburg Zentrum

About the area

Salzburg

A stay at Hotel Neutor Express places you in the heart of Salzburg, within a 15-minute walk of Salzburg Christmas Market and Mirabell Palace. .This hotel is 0.2 mi (0.3 km) from Sigmundstor Tunnel and 0.2 mi (0.3 km) from Festspielhaus Hall.

What's nearby

  • Getreidegasse - 5 min walk - 0.5 km
  • Mozart's Birthplace - 6 min walk - 0.6 km
  • Old City Hall - 6 min walk - 0.6 km
  • Salzburg Cathedral - 8 min walk - 0.7 km
  • Salzburg Christmas Market - 8 min walk - 0.7 km

Getting around

  • Salzburg Aigen S-Bahn - 7 min drive
  • Salzburg Mülln-Altstadt Station - 18 min walk
  • W.A. Mozart Airport (SZG) - 7 min drive

Restaurants

  • ‪Meissl & Schadn - ‬6 min walk
  • ‪220 Grad - ‬7 min walk
  • ‪Afro Cafe - ‬8 min walk
  • ‪Humboldt Stubn - ‬8 min walk
  • ‪Balkan Grill Walter (1. Salzburger Bosna Grill) - ‬6 min walk

About this property

Hotel Neutor Express

Central hotel with a bar connected to the convention center in Salzburg
Hotel Neutor Express offers 45 accommodations with safes and hair dryers. Flat-screen televisions come with cable channels. This Salzburg hotel provides complimentary wireless Internet access. Housekeeping is provided daily.
Stay in one of 45 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and tour/ticket assistance. This hotel also features a banquet hall and a vending machine.
Satisfy your appetite at the hotel's coffee shop/cafe, or stop in at the snack bar/deli. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.
Featured amenities include dry cleaning/laundry services, luggage storage, and a safe deposit box at the front desk. Event facilities at this hotel consist of a conference center and meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (EUR 19 per day)
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: EUR 19 per person
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Art gallery
  • Designer stores
  • Shopping centre

Family friendly

  • Snack bar/deli

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Conference centre
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • Lift

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Desk
  • Heating
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:00 PM
The check-in location differs from the property location; go to: [Hotel Neutor Neutorstraße 8.]
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 3.55 per person, per night. This tax does not apply to children under 15 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 19 per person
  • Self parking fee: EUR 19 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 50101-000082-2020

Property is also known as

Hotel Neutor Express Salzburg
Neutor Express Salzburg
Neutor Express
Hotel Neutor Express Hotel
Hotel Neutor Express Salzburg
Hotel Neutor Express Hotel Salzburg

Hotel Neutor Express Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 88 out of 445 reviews
Rating 8 - Good. 153 out of 445 reviews
Rating 6 - Okay. 113 out of 445 reviews
Rating 4 - Poor. 64 out of 445 reviews
Rating 2 - Terrible. 27 out of 445 reviews

7.2/10

Cleanliness

7.6/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Hakim

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was so good.
Stayed 1 night in Sep 2025

6/10 Okay

Trung Minh

Liked: Cleanliness
Average lodging overall, it worked for short stay. Hall wayvin the Expeess (pink) building was a bit run-down. No air conditioning but glad the windows open. About 10-15 minutes into the main tourist area, otherwise not much around, pretty quiet.
Stayed 2 nights in Sep 2025

2/10 Terrible

Witchious

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Never again

It was shocking, from the arrogant reception staff who had a sarcastic answer to all questions, to the dirty batchroom with old pube hair, to a matress thats so worn out it feels like sleeping on a boat. Will definitely not visit again.
Stayed 2 nights in Sep 2025

6/10 Okay

Shuhui

Stayed 4 nights in Sep 2025

8/10 Good

GRAHAM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok clean tidy.good price and central number 10 from airport to outside hotel. Down side we got there early had to wait till 3pm for check in.also very noisy outside building work started at 6.45am drilling
Stayed 3 nights in Sep 2025

10/10 Excellent

Karin

Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 2 nights in Sep 2025

2/10 Terrible

carolyn

Liked: Cleanliness
Stayed 1 night in Sep 2025

8/10 Good

Denis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice spot!

It was a great spot. The room was very clean and cozy. Staff were friendly and helpful. Location is perfect! Just a few minutes walk to the center. Only complain is that there is no A/C but other than that it’s a nice spot.
Stayed 2 nights in Sep 2025

8/10 Good

Roger

Travelled with partner
Liked: Cleanliness
Although the room was adequate and met our needs in most areas the overall impression was that the property was 'tired'. All the staff were friendly and helpful and the room was kept very clean. It would have enhanced the room if hot beverage making facilities were available especially as the machine in the foyer was out of order. Transport was close at hand providing very regular service meeting our needs. Overall, we had a successful visit to Salzburg.
Stayed 4 nights in Aug 2025

8/10 Good

Doris

Stayed 1 night in Sep 2025

10/10 Excellent

david

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice to have the balcony an be close to the old city
Stayed 5 nights in Aug 2025

4/10 Poor

Atul

Stayed 1 night in Aug 2025

6/10 Okay

Lisa

Stayed 1 night in Aug 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

6/10 Okay

Keith

Travelled with group
Liked: Staff & service, amenities
Beds were very comfortable. The pictures online were of a different building. They have 2 buildings and one is old and run down, and the other was new. Most of the pictures online were from the new building. Were we stayed was ok as far as beds tvs and furniture, but the floors were green with red dots and mystery stains. Walls were ok but were in need of a good set of paint. The bathroom had a drain in the floor that you could hear water running all night.
The real entry to the older building
Floor condition
Stayed 4 nights in Jul 2025

10/10 Excellent

Erin

Stayed 3 nights in Jul 2025

8/10 Good

Simon

Liked: Staff & service, amenities, property conditions & facilities
Within walking distance of the old city, where there's plenty of dining and shopping opportunities. Not much traffic except during rush hour. The room was fine, but the shower floor was a bit yellow with hard water. The room smelled like cleaning products when I first arrived but this was solved by leaving the window open overnight. Breakfast is very expensive. Include breakfast with booking if you plan to eat there.
Stayed 5 nights in Jul 2025

6/10 Okay

Emmylou

Stayed 1 night in Jul 2025

2/10 Terrible

Jack

Received an email from property letting us know they were not able to stay open after 5 due to not being able to staff. Property was more like a 1970s hostel.
Stayed 3 nights in Jul 2025

4/10 Poor

Iris

Travelled with family
Disliked: Amenities, property conditions & facilities
Property conditions are very poor. Building is not well maintained.
Stayed 3 nights in Jun 2025

2/10 Terrible

Deb

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do not stay here!!!!

This is a horrible place to stay- there were bleach stains on the carpet, rust in the shower track, broken tiles, balcony door that didn’t latch- I tried to contact the person in charge and never got a reply back- we did not stay here after seeing the condition of the rooms- the pictures on Hotels.com are not true
Stayed 2 nights in Jul 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place, great price. Air conditioning or room fan was loud but otherwise perfect value
Stayed 1 night in Jul 2025

6/10 Okay

Sharon

Travelled with family
Liked: Cleanliness
Room was clean, staff were very helpful snd flexible with check in time
Stayed 3 nights in Jun 2025

6/10 Okay

James

Stayed 1 night in Jun 2025

4/10 Poor

Kevin

Disliked: Staff & service, property conditions & facilities

Not a great location not a good hotel.

The reception is across the road at a different address, the staff were slow to respond and seemed overwhelmed with paperwork duties. Breakfast was ok.
Stayed 1 night in Jun 2025