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Queens Hotel Cheltenham

4.0 star property

Photo gallery for Queens Hotel Cheltenham

Lunch and dinner served
View from room
Lunch and dinner served
Exterior
Reception

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
The Promenade, Cheltenham, England, GL50 1NN
  • Place, Cheltenham Town Hall
    ‪4 min walk‬
  • Place, The Promenade
    ‪6 min walk‬
  • Place, Everyman Theatre
    ‪7 min walk‬

Room options

View all photos for Classic Double Room, 1 Queen Bed, Ensuite

Classic Double Room, 1 Queen Bed, Ensuite

Classic Double Room, 1 Queen Bed, Ensuite

8.6 out of 10
Excellent
(37 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room, 1 King Bed, Ensuite

Premium bedding, minibar, in-room safe, desk

Deluxe Double Room, 1 King Bed, Ensuite

9.0 out of 10
Wonderful
(10 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 1 King Bed, Ensuite, City View

Premium bedding, minibar, in-room safe, desk

Deluxe Double Room, 1 King Bed, Ensuite, City View

8.4 out of 10
Very good
(10 reviews)
  • City view
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed, Ensuite

Superior Suite, 1 King Bed, Ensuite

Superior Suite, 1 King Bed, Ensuite

8.4 out of 10
Very good
(5 reviews)
  • City view
  • 38 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Double Room, 1 Queen Bed, Ensuite

Superior Double Room, 1 Queen Bed, Ensuite

Superior Double Room, 1 Queen Bed, Ensuite

8.4 out of 10
Very good
(5 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 Queen Bed, Ensuite, City View

Superior Room, 1 Queen Bed, Ensuite, City View

Superior Room, 1 Queen Bed, Ensuite, City View

8.6 out of 10
Excellent
(7 reviews)
  • City view
  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Double Room, 1 King Bed, Ensuite

Executive Double Room, 1 King Bed, Ensuite

Executive Double Room, 1 King Bed, Ensuite

8.6 out of 10
Excellent
(9 reviews)
  • City view
  • 34 sq m
  • Sleeps 3
  • 1 King Bed

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About the area

Cheltenham

With a stay at Queens Hotel Cheltenham, you'll be centrally located in Cheltenham, a 5-minute drive from Cheltenham Racecourse and 13 minutes from Gloucester Quays. .This luxury hotel is 0.1 mi (0.1 km) from Imperial Gardens and 0.2 mi (0.4 km) from Cheltenham Town Hall.

What's nearby

  • Cheltenham Town Hall - 4 min walk - 0.4 km
  • The Promenade - 6 min walk - 0.5 km
  • Everyman Theatre - 7 min walk - 0.7 km
  • Cheltenham General Hospital - 11 min walk - 1.0 km
  • University of Gloucestershire - 12 min walk - 1.0 km

Getting around

  • Cheltenham Spa Station - 19 min walk

Restaurants

  • ‪Cafe Nero - ‬4 min walk
  • ‪The Bayshill Inn - ‬6 min walk
  • ‪The Ivy Montpellier Brasserie - ‬3 min walk
  • ‪No 131 - ‬1 min walk
  • ‪MooMoo Clubrooms Cheltenham - ‬7 min walk

About this property

Queens Hotel Cheltenham

Queens Hotel Cheltenham offers 84 accommodations with minibars and safes. Beds feature premium bedding. 40-inch LED televisions come with satellite channels. Bathrooms include showers, bathrobes, slippers, and hair dryers.

This Cheltenham hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Make yourself at home in one of the 84 guestrooms featuring minibars and LED televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature hair dryers and bathrobes. Conveniences include phones, as well as safes and desks.
Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access. This hotel also features concierge services, wedding services, and a fireplace in the lobby.
Satisfy your appetite for lunch or dinner at the hotel's restaurant, Victoria's, or stay in and take advantage of the 24-hour room service. Wrap up your day with a drink at the bar/lounge. Cooked-to-order breakfasts are served on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:30 AM to 10:30 AM for a fee.
Featured amenities include express check-in, express check-out, and dry cleaning/laundry services. Planning an event in Cheltenham? This hotel has 1292 square feet (120 square meters) of space consisting of conference space and a meeting room. Self parking (subject to charges) is available onsite.
Cooked-to-order breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:30 AM and 10:30 AM.
Victoria's - This restaurant serves lunch and dinner.
The Gold Cup Bar - This bar serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

Awards and affiliations

The property is a member of Historic Hotels of the World.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Secured parking on site (GBP 17 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:30 AM to 10:30 AM on weekends; GBP 20 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • The Gold Cup Bar
  • Victoria's

Things to do

  • Library

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 1,292 square feet of conference space
  • Meeting room

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 4 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LED TV with satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: GBP 50
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 50
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 30 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately GBP 20.00 per person
  • Secured self parking fee: GBP 17 per night
  • Pet fee: GBP 30 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: GBP 50 (subject to availability)
  • Late check-out fee: GBP 50 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Cheltenham Mercure
Hotel Mercure Cheltenham
Mercure Cheltenham Hotel
Mercure Cheltenham Queen's
Mercure Cheltenham Queen's Hotel
Mercure Hotel Cheltenham
Mercure Queen's Hotel
Queen's Cheltenham
Queen's Cheltenham Hotel
Queen's Hotel Cheltenham
Queens Hotel Cheltenham MGallery Collection
Queens Hotel MGallery Collection
Queens Cheltenham MGallery Collection
Queens MGallery Collection
Queens Hotel Cheltenham
Mercure Cheltenham

Queens Hotel Cheltenham Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 616 out of 1004 reviews
Rating 8 - Good. 255 out of 1004 reviews
Rating 6 - Okay. 85 out of 1004 reviews
Rating 4 - Poor. 27 out of 1004 reviews
Rating 2 - Terrible. 21 out of 1004 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Wayne

Disliked: Cleanliness
Overall, a poor experience and certainly not the claimed Boutique Luxury. We paid for a 2 category room upgrade and got a room (223) that was very tired. Wallpaper peeling off the wall, stained furniture. The was no view at all due to textured toilet style windows and because it was an internal facing room of some metal bracing. There was just 1 chair that had arms! 1 person had to sit on a small stool or the bed. We should have stayed at the Hotel Du Vin for £40 less per night. We wouldn’t have needed to order bathrobes as some special treat. Not worth £100, let alone £160. The only positive was that it was close to better hotels and restaurants.
Stayed 1 night in Dec 2025

8/10 Good

Holly

Stayed 1 night in Dec 2025

8/10 Good

Nicola

Stayed 1 night in Dec 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable room. Very enjoyable breakfast.
Stayed 1 night in Dec 2025

8/10 Good

Clifton

Travelled with partner
Liked: Cleanliness, staff & service
Hotel is in a great location on the centre of Cheltenham. The decor and facilities are a little tired in places. The Breakfast was the worst we’ve had in a long time, especially galling bearing in mind the £20 price tag. On the plus side, the staff were fantastic.
Stayed 2 nights in Dec 2025

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities
Staff welcome and helpfulness. Room was a good size,
Stayed 2 nights in Dec 2025

10/10 Excellent

Karl

Stayed 1 night in Dec 2025

10/10 Excellent

adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great. Perhaps needed more breakfast staff. Food was served cold ish. Guessing not enough staff on. Otherwise everyone was very polite. 3rd time of staying and we will be back next year.
Stayed 1 night in Dec 2025

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities
This was an interesting building. The staff were excellent.
Stayed 1 night in Dec 2025

8/10 Good

James, Greystones

Stayed 2 nights in Dec 2025

10/10 Excellent

Leigh

Stayed 1 night in Dec 2025

10/10 Excellent

Paul

Stayed 1 night in Dec 2025

10/10 Excellent

Amanda

Liked: Cleanliness
Clean room, fab hot shower. Breakfast was lovely - served by a happy smiley waitress - nothing too much trouble
Ideally placed for shopping
Stayed 1 night in Dec 2025

10/10 Excellent

Jane

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful nights stay at The Queens as always . Room was lovely, staff welcoming. Great breakfast . Thank you .
Stayed 1 night in Dec 2025

6/10 Okay

John

Stayed 2 nights in Dec 2025

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Yes
Stayed 3 nights in Dec 2025

10/10 Excellent

paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I
Stayed 2 nights in Dec 2025

4/10 Poor

WAYNE

Stayed 3 nights in Dec 2025

4/10 Poor

Michael

Liked: Cleanliness, staff & service
Disliked: Amenities
The room felt tired and needs an upgrade. The hotel is charging a premium and the room did not reflect that. Christmas parties were ongoing so there was loud music. Feel that if they wish to host parties, the rooms should be soundproofed. Loud music from nearby bars/hotels too. Not ideal when you have an early start!
Stayed 3 nights in Dec 2025

10/10 Excellent

Stuart

Stayed 3 nights in Nov 2025

10/10 Excellent

PHILIP

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A pleasant stay at this hotel, we were provided with early check-in and a free upgrade to an executive room. Restaurant food was good and staff were friendly. We found our room fairly hot so had to turn down the radiators. The room had free drinks, which was a bonus.
Stayed 2 nights in Dec 2025

10/10 Excellent

Bryan

Travelled with family
Liked: Cleanliness, staff & service, amenities
All 3 rooms were very clean and the hotel had overall, a very pleasant mix of classy but unstuffy decor, soft furnishings and and fittings. Some areas, like reception could do with a degree of upgrading, but the Xmas decorations were fabulous
Stayed 2 nights in Dec 2025

10/10 Excellent

Daniel

Stayed 1 night in Nov 2025

10/10 Excellent

Patrick, Bath

Stayed 1 night in Dec 2025

2/10 Terrible

Jonathan

Stayed 1 night in Dec 2025