Holiday Inn Hotel and Suites Richmond West End by IHG

3.0 star property

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Room amenity

Standard Room, 1 King Bed, Accessible, Non Smoking

9.6 out of 10
Exceptional
(7 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Accessible, Non Smoking

10.0 out of 10
Exceptional
(5 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Accessible, Non Smoking

8.6 out of 10
Excellent
(7 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Mobility Accessible, Non Smoking (Mobility)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Mobility Accessible, Non Smoking (Mobility)

7.0 out of 10
Good
(2 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible Bathtub, Non Smoking (Accessible Tub)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Accessible Bathtub, Non Smoking (Accessible Tub)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Mobility Accessible, Non Smoking (Mobility)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Mobility Accessible, Non Smoking (Mobility)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Accessible Bathtub, Non Smoking (Mobility, Access Tub)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Accessible Bathtub, Non Smoking (Mobility, Access Tub)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

Room amenity

Suite, 1 Bedroom

  • 54 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(18 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds

9.4 out of 10
Exceptional
(19 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Premium Room

8.0 out of 10
Very good
(1 review)
  • 54 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room

  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

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Holiday Inn Express Richmond I-64 Short Pump Area by IHG
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includes taxes & fees
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Holiday Inn Express Richmond I-64 Short Pump Area by IHG

About the area

Richmond

With a stay at Holiday Inn Hotel and Suites Richmond West End by IHG, you'll be centrally located in Richmond, within a 10-minute drive of University of Richmond and Short Pump Town Center. .This hotel is 7.8 mi (12.6 km) from Virginia Commonwealth University and 8.5 mi (13.6 km) from Broad Street.

What's nearby

  • Bowlero West End - 1 min walk - 0.2 km
  • Virginia Hospital & Health - 2 min drive - 1.8 km
  • University of Richmond - 8 min drive - 6.8 km
  • Short Pump Town Center - 9 min drive - 11.0 km
  • Greater Richmond Convention Center - 13 min drive - 17.4 km

Getting around

  • Richmond Staples Mill Road Station - 6 min drive
  • Richmond Intl. Airport (RIC) - 27 min drive

Restaurants

  • ‪Wawa - ‬6 min walk
  • ‪Cicis - ‬16 min walk
  • ‪McDonald's - ‬10 min walk
  • ‪Joen Korean Restaurant - ‬11 min walk
  • ‪Buffalo Wild Wings - ‬11 min walk

About this property

Holiday Inn Hotel and Suites Richmond West End by IHG

Suburban hotel with an outdoor pool and a restaurant
Holiday Inn Hotel and Suites Richmond West End by IHG offers 190 accommodations with safes and coffee/tea makers. LCD televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Richmond hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Make yourself at home in one of the 190 guestrooms featuring refrigerators and microwaves. Wired and wireless internet access is complimentary, and LCD televisions with satellite programming provide entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Don't miss out on recreational opportunities including an outdoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, a television in a common area, and a vending machine.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service. Cooked-to-order breakfasts are served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM for a fee.
Featured amenities include a 24-hour business center, a 24-hour front desk, and laundry facilities. Planning an event in Richmond? This hotel has 1700 square feet (158 square meters) of space consisting of conference space and 2 meeting rooms. Free self parking is available onsite.
Cooked-to-order breakfasts are available for a surcharge on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.
Holiday Inn Hotel and Suites Richmond West End by IHG has a restaurant on site.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free uncovered self parking on site
  • RV/bus/lorry parking on site
  • Limited on-site self parking

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; USD 10 to 14 for adults and USD 7 to 7 for children
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)

Business services

  • 1,700 square feet of conference space
  • 2 meeting rooms
  • 24-hour business centre

Outdoors

  • Terrace

Accessibility

  • Hardwood flooring in room
  • Lift

More

  • 1 building
  • 6 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with premium cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 AM
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 10.00 to 14.00 for adults, and USD 7.00 to 7.00 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Q Inn Richmond
Quality Inn West End
Holiday Inn Hotel Suites Richmond West End an IHG Hotel
Holiday Inn Hotel and Suites Richmond West End by IHG Hotel
Holiday Inn Hotel and Suites Richmond West End by IHG Richmond

Holiday Inn Hotel and Suites Richmond West End by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 280 out of 456 reviews
Rating 8 - Good. 94 out of 456 reviews
Rating 6 - Okay. 46 out of 456 reviews
Rating 4 - Poor. 19 out of 456 reviews
Rating 2 - Terrible. 17 out of 456 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

Reviews

6/10 Okay

Raymond

Liked: Amenities, property conditions & facilities
Wifi non stable, impossible de brancher mon ordinateur sur un port hdmi, climatisation bruyante même en position OFF.
Stayed 1 night in Nov 2025

10/10 Excellent

Jennifer, Forest

Stayed 3 nights in Nov 2025

10/10 Excellent

Christina

Stayed 1 night in Nov 2025

10/10 Excellent

Lauren

Stayed 1 night in Nov 2025

10/10 Excellent

Lauren

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Nov 2025

8/10 Good

Allison

Business traveller
Liked: Amenities, property conditions & facilities
The room was nice and comfortable. Floors could have been a little cleaner. The a/c unit had a rattle in it and if you turned the thermostat off, it would still run. Those issues would not keep me away.
Stayed 2 nights in Nov 2025

8/10 Good

Donna

Stayed 1 night in Nov 2025

10/10 Excellent

Milton

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
One of the best stays, employees were friendly and professional. The whole place was clean and well taken care of. Best cafeteria style breakfast hands down. Other places could learn from this business!
Stayed 1 night in Nov 2025

10/10 Excellent

gary

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Great staff when we got there very late almost 1130. Excellent room easy location. Well lit parking lot very safe. Our room was easy to find on the second floor. room is very clean.
Stayed 1 night in Nov 2025

8/10 Good

janine

Business traveller
Liked: Amenities, property conditions & facilities
Nice staff, room is updated. Bathroom fan not working, someone else's hair in shower
Stayed 1 night in Nov 2025

10/10 Excellent

Destiny

Stayed 2 nights in Oct 2025

10/10 Excellent

Bryanna

Stayed 1 night in Nov 2025

10/10 Excellent

Ugur

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
very clean and quiet hotel to stay and get rest
Stayed 3 nights in Nov 2025

10/10 Excellent

Atarra

Liked: Staff & service
The room was clean and neat.
Stayed 1 night in Oct 2025

6/10 Okay

Jon

Stayed 1 night in Nov 2025

8/10 Good

Wanda

Liked: Cleanliness, staff & service, amenities
The automated shades in the rooms are not at all easy to operate instructions should be made available. Also was billed $60 more than my reservation was originally quoted at. Have not heard back from property manage on this!
Stayed 3 nights in Nov 2025

6/10 Okay

Brandon

Stayed 3 nights in Oct 2025

10/10 Excellent

Dominique

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was Pleasant! Room was so clean
Stayed 2 nights in Oct 2025

6/10 Okay

Alexandra

Liked: Cleanliness, staff & service, amenities
I booked a rate that I paid extra for breakfast to be included, but upon check in, I was told my breakfast was not included. I was too tired to argue about it with the clerk, but I really need the 3rd party rates to be honored just as if they were booked directly through the hotel. Otherwise, room was clean and comfortable, no issues with parking, and the room was quiet.
Stayed 3 nights in Oct 2025

10/10 Excellent

Jerry

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Easy check in…nice suite…great price
Stayed 1 night in Nov 2025

10/10 Excellent

Rasheed

Stayed 1 night in Oct 2025

8/10 Good

Sigrid

Liked: Staff & service, amenities, property conditions & facilities
I couldn’t change the thermostat and I think he needs the filter changed because he made me have an allergy. The sheets and comforter didn’t seem clean, but front desk lady was nice and change it.
Stayed 1 night in Oct 2025

10/10 Excellent

Lauren

Liked: Cleanliness, property conditions & facilities
Spotless
Stayed 1 night in Oct 2025

4/10 Poor

Takevia

Stayed 1 night in Oct 2025

10/10 Excellent

Michelle, Cypress

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, no carpeted floors. Usually I find something but for this location I was very pleased.
Stayed 3 nights in Oct 2025