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Holiday Inn Hotel and Suites Richmond West End by IHG

3.0 star property

Photo gallery for Holiday Inn Hotel and Suites Richmond West End by IHG

Exterior
Outdoor pool
Terrace/patio
Hypo-allergenic bedding, in-room safe, desk, laptop workspace
Restaurant

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View map
8008 W. Broad St, Richmond, VA, 23294
  • Place, Bowlero West End
    ‪1 min walk‬
  • Place, University of Richmond
    ‪12 min drive‬
  • Place, Short Pump Town Center
    ‪13 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪35 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Room amenity

Standard Room, 1 King Bed, Accessible, Non Smoking

8.8 out of 10
Excellent
(8 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom, Accessible, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Accessible, Non Smoking

10.0 out of 10
Exceptional
(5 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Accessible, Non Smoking

9.0 out of 10
Wonderful
(10 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Mobility Accessible, Non Smoking (Mobility)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Mobility Accessible, Non Smoking (Mobility)

  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom, Accessible Bathtub, Non Smoking (Accessible Tub)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Accessible Bathtub, Non Smoking (Accessible Tub)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom, Mobility Accessible, Non Smoking (Mobility)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Mobility Accessible, Non Smoking (Mobility)

  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom, Accessible Bathtub, Non Smoking (Mobility, Access Tub)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Accessible Bathtub, Non Smoking (Mobility, Access Tub)

  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom

Room amenity

Suite, 1 Bedroom

  • 54 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(18 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds

9.4 out of 10
Exceptional
(21 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Premium Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Premium Room

8.0 out of 10
Very good
(1 review)
  • 54 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room

  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

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About the area

Richmond

With a stay at Holiday Inn Hotel and Suites Richmond West End by IHG, you'll be centrally located in Richmond, within a 10-minute drive of Short Pump Town Center and University of Richmond. .This hotel is 7.3 mi (11.8 km) from Richmond Raceway and 7.8 mi (12.6 km) from Virginia Commonwealth University.

What's nearby

  • Bowlero West End - 1 min walk - 0.2 km
  • University of Richmond - 12 min drive - 6.8 km
  • Short Pump Town Center - 13 min drive - 11.3 km
  • Virginia Commonwealth University - 17 min drive - 15.0 km
  • Kings Dominion - 32 min drive - 37.8 km

Getting around

  • Richmond Staples Mill Road Station - 6 min drive
  • Richmond Intl. Airport (RIC) - 27 min drive

Restaurants

  • ‪Wawa - ‬6 min walk
  • ‪Joen Korean Restaurant - ‬11 min walk
  • ‪McDonald's - ‬10 min walk
  • ‪Buffalo Wild Wings - ‬11 min walk
  • ‪Popeyes Louisiana Kitchen - ‬7 min walk

About this property

Holiday Inn Hotel and Suites Richmond West End by IHG

Holiday Inn Hotel and Suites Richmond West End by IHG offers 190 accommodations with safes and coffee/tea makers. LCD televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Richmond hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Make yourself at home in one of the 190 guestrooms featuring refrigerators and microwaves. Wired and wireless internet access is complimentary, and LCD televisions with satellite programming provide entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Don't miss out on recreational opportunities including an outdoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, a television in a common area, and a vending machine.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service. Cooked-to-order breakfasts are served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM for a fee.
Featured amenities include a 24-hour business center, a 24-hour front desk, and laundry facilities. Planning an event in Richmond? This hotel has 1700 square feet (158 square meters) of space consisting of conference space and 2 meeting rooms. Free self parking is available onsite.
Cooked-to-order breakfasts are available for a surcharge on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.
Holiday Inn Hotel and Suites Richmond West End by IHG has a restaurant on site.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free uncovered self parking on site
  • RV/bus/lorry parking on site
  • Limited on-site self parking

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; USD 10 to 14 for adults and USD 7 to 7 for children
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)

Business services

  • 1,700 square feet of conference space
  • 2 meeting rooms
  • 24-hour business centre

Outdoors

  • Terrace

Accessibility

  • Hardwood flooring in room
  • Lift

More

  • 1 building
  • 6 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with premium cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 AM

Minimum check-in age: 21

Check-out

Check-out before 11 AM

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room

Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 10.00 to 14.00 for adults, and USD 7.00 to 7.00 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Q Inn Richmond

Quality Inn West End

Holiday Inn Hotel Suites Richmond West End an IHG Hotel

Holiday Inn Hotel and Suites Richmond West End by IHG Hotel

Holiday Inn Hotel and Suites Richmond West End by IHG Richmond

Holiday Inn Hotel and Suites Richmond West End by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 324 out of 524 reviews
Rating 8 - Good. 110 out of 524 reviews
Rating 6 - Okay. 50 out of 524 reviews
Rating 4 - Poor. 22 out of 524 reviews
Rating 2 - Terrible. 18 out of 524 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Christy

Stayed 1 night in Jan 2026

8/10 Good

Jaylan

Yes
Stayed 1 night in Jan 2026

10/10 Excellent

Kristie

Clean
Stayed 2 nights in Feb 2026

8/10 Good

Tiara

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stay was ok for one night. Shower could’ve been a little cleaner. Bed was not the most comfortable. The room was a little small in my opinion. Like the desk and sliding chair were a half of foot away from the bed which I thought was weird but again our stay was for one night had it been any longer I know I would’ve been annoyed. I wasn’t wowed by this hotel but it wasn’t terrible either.
Stayed 1 night in Feb 2026

10/10 Excellent

Lauren

Stayed 2 nights in Feb 2026

8/10 Good

Cherry Ann

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless. The staff were great.
Stayed 1 night in Feb 2026

10/10 Excellent

Molly

Stayed 2 nights in Jan 2026

10/10 Excellent

Molly

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Clean, efficient, quiet.
Stayed 1 night in Feb 2026

10/10 Excellent

Walter

Stayed 2 nights in Feb 2026

8/10 Good

Dave

Business traveller
Liked: Cleanliness, staff & service, amenities
Very nice hotel with a great friendly staff, my only problem is no breaksfast unless you want to pay at the restaurant but very limited menu (not worth the price)
Stayed 1 night in Jan 2026

8/10 Good

William, Durham

Liked: Cleanliness, amenities, property conditions & facilities
Very nice and updated property. Clean and spacious rooms with comfy beds! My only suggestion would be to install black out shades for the rooms. The porous texture of your current shade allow too much light in the room from the parking lot lights!
Stayed 1 night in Jan 2026

10/10 Excellent

Malcolm

Stayed 1 night in Jan 2026

10/10 Excellent

Rhonda

Stayed 1 night in Jan 2026

10/10 Excellent

Lakeila

Stayed 1 night in Jan 2026

10/10 Excellent

Cassandra

Travelled with family
Liked: Cleanliness, staff & service, amenities
The entire hotel was immaculate, comfortable, the staff Krystal was AWESOME, and the Mexican Restaurant behind the hotel was a 10!!!!
Stayed 1 night in Jan 2026

8/10 Good

Brandy

Stayed 1 night in Jan 2026

2/10 Terrible

Ranjit

Disliked: Cleanliness, amenities
Room have a bad smell
Stayed 1 night in Sep 2025

10/10 Excellent

Patricia

Stayed 1 night in Jan 2026

4/10 Poor

Austin

Business traveller
Disliked: Cleanliness, amenities
The sheets had some stains, overall bedding just felt kind of dirty. There was also a water issue in the room; the sink had little water pressure and the hot water in the shower was not working.
Stayed 2 nights in Jan 2026

6/10 Okay

Jay

Travelled with partner
Liked: Cleanliness, amenities
The room was in good condition but was very crowded with two queen beds. Staff was excellent. I came down with the flu and had to leave after one night.
Stayed 4 nights in Jan 2026

10/10 Excellent

Brittany

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 1 night in Jan 2026

10/10 Excellent

Lena

Liked: Cleanliness, property conditions & facilities
Check in staff was very nice. Hotel very clean with lots of restaurants and stores nearby. Room was clean and neat.
Stayed 1 night in Jan 2026

10/10 Excellent

Kendell

Liked: Cleanliness, amenities, property conditions & facilities
loved it
Stayed 2 nights in Jan 2026

8/10 Good

Cynthia, Bloomfield

Liked: Cleanliness, amenities, property conditions & facilities
Modern facility. Friendly staff.
Stayed 2 nights in Jan 2026

8/10 Good

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was a bit tight and the shower’s hot water wasn’t exactly hot.
Stayed 1 night in Jan 2026