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I think everything was great and very welcoming. One thing that sucks is the limited parking

Great location in Reykjavik. Everything important or interesting (except perhaps Perlan) within convenient walking distance. Great breakfast and bar. Restaurant is streetfood oriented so you may want to walk a few hundred meters for a proper dinner. On the expensive side but then what is not in Reykjavik.

It is in a great location with many places to eat within a 5 minute walk. The coffee shop attached to the hotel is really good too. When you check in you're given the option of daily, every other day and no cleaning of the room which is really nice. The room I had was clean, spacious and the bed was extremely comfortable. The only downside is Iceland is built for heat conservation so there's no air con nor can you open the windows in a meaningful way.

Super comfortable. Staff was extremely friendly and helpful.

Beautiful property and an excellent restaurant, but the overall hotel experience was deeply disappointing. The staff came across as rude, unhelpful, and overly robotic rather than genuinely hospitable. For a hotel marketed as five-star luxury, the amenities and service felt surprisingly underwhelming. What truly crossed the line, however, was my mother’s experience at the spa. My mother is a very small woman and booked a massage during our stay. Despite repeatedly asking the masseur to use less pressure, he continued being excessively rough to the point that the massage left her in immense pain and covered in large bruises across her back. When we initially approached the staff about the situation, all they did was send up a tiny container of peppermint balm for her muscles, which honestly felt more like a dismissive brush-off than genuine concern for what had happened. When we approached the staff at checkout, they responded in the same robotic fashion with plastered-on smiles, rehearsed apologies, and absolutely no meaningful resolution. They refused to remove the massage from the bill and instead simply stated that they were “investigating the case.” The entire response felt cold, performative, and completely lacking in empathy or accountability. A nice restaurant and an abundance of uptight staff do not make a true five-star experience. Unfortunately, this hotel felt much closer to a three-star property, and I would NEVER choose to stay here again.

Great, friendly staff, nice clean, well appointed room, excellent breakfast