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Novotel Queenstown Lakeside

Property class: 4

Photo gallery for Novotel Queenstown Lakeside

Exterior
Bar (on property)
Breakfast and dinner served
Skiing
Private spa tub

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa pool
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View map
Corner of Earl and Marine Parade, Queenstown, 9348
  • Place, Queenstown Mall
    ‪2 min walk‬
  • Place, Queenstown Beach
    ‪2 min walk‬
  • Place, Skyline Queenstown
    ‪10 min walk‬
  • Airport, Queenstown (ZQN-Queenstown Intl.)
    ‪7 min drive‬

Room options

View all photos for Double Room, 2 Double Beds, Lakeside

Double Room, 2 Double Beds, Lakeside

Double Room, 2 Double Beds, Lakeside

8.4 out of 10
Very good
(11 reviews)
  • Partial lake view
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(25 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 Queen Bed

7.4 out of 10
Good
(9 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

8.4 out of 10
Very good
(21 reviews)
  • Mountain view
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Double Room, 2 Double Beds

8.6 out of 10
Excellent
(26 reviews)
  • Mountain view
  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Apartment, 1 Bedroom, Lakeside

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds

8.6 out of 10
Excellent
(66 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Lakeside

Room, 1 King Bed, Lakeside

Room, 1 King Bed, Lakeside

9.2 out of 10
Wonderful
(7 reviews)
  • Partial lake view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior
Holiday Inn Express & Suites Queenstown by IHG
Queenstown City Centre
  • Breakfast included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.6 out of 5, Wonderful, 1,001 reviews
The price is AU$184
includes taxes & fees
12 May - 13 May
Holiday Inn Express & Suites Queenstown by IHG

About the area

Queenstown

A stay at Novotel Queenstown Lakeside places you in the heart of Queenstown, steps from Williams Cottage and Lake Wakatipu. .This family-friendly hotel is 0.1 mi (0.2 km) from Church of St Peters and 0.2 mi (0.3 km) from Cookie Time Cookie Bar.

What's nearby

  • Queenstown Mall - 2 min walk - 0.2 km
  • Queenstown Beach - 2 min walk - 0.2 km
  • Queenstown Gardens - 2 min walk - 0.2 km
  • Kiwi Park - 8 min walk - 0.7 km
  • Skyline Queenstown - 10 min walk - 0.9 km

Getting around

  • Queenstown Intl. Airport (ZQN) - 13 min drive

Restaurants

  • ‪Novotel Queenstown Lakeside - ‬2 min walk
  • ‪Odd Saint - ‬2 min walk
  • ‪Cookie Time - ‬3 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Botswana Butchery - ‬2 min walk

About this property

Novotel Queenstown Lakeside

Novotel Queenstown Lakeside offers 273 accommodations with laptop-compatible safes and complimentary newspapers. Rooms open to balconies or patios. A pillow menu is available. 21-inch LCD televisions come with satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Queenstown hotel provides complimentary wired and wireless Internet access, with a WiFi speed of 50+ Mbps. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a hot tub and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Stay in one of 273 guestrooms featuring LCD televisions. Rooms have private balconies or patios. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Don't miss out on the many recreational opportunities, including a hot tub, a fitness center, and bicycles to rent. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Satisfy your appetite for dinner at the hotel's restaurant, Elements, or stay in and take advantage of the 24-hour room service. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:00 AM to 10:30 AM and on weekends from 6:00 AM to 11:00 AM for a fee. Children aged 15 and younger eat free breakfast.
Featured amenities include a business center, express check-in, and express check-out. Planning an event in Queenstown? This hotel has 646 square feet (60 square meters) of space consisting of conference space and a meeting room. Limited parking is available onsite.
Buffet breakfasts are available for a surcharge on weekdays between 6:00 AM and 10:30 AM and on weekends between 6:00 AM and 11:00 AM.
Children aged 15 and younger eat free breakfast.
Elements - This restaurant serves breakfast and dinner. A children's menu is available.
Late night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Ski shuttle nearby
  • Valet parking on site (NZD 50 per night; includes in/out privileges)
  • Limited on-site valet parking

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:30 AM on weekdays and 6:00 AM to 11:00 AM on weekends; NZD 37 for adults and NZD 19 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Elements

Things to do

  • Bicycle rentals
  • Bicycle storage
  • Gym
  • Hot tub
  • Ski passes
  • Ski storage
  • TV in common areas

Family friendly

  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 646 square feet of conference space
  • Business centre
  • Meeting room

Outdoors

  • Garden
  • In a nature reserve
  • In the mountains
  • On a lake
  • Picnic area
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchairs on site

More

  • 1 building
  • 4 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1987
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Fireplace in lobby
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 21-inch LCD TV with satellite channels
  • Streaming services

Food and drink

  • 24-hour room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 5:30 AM
Early check-in subject to availability
An early check-in fee will be charged
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Children aged 15 and younger eat free breakfast
Rollaway/extra beds are available for NZD 20 per day
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: NZD 100 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately NZD 37 for adults and NZD 19.00 for children
  • Valet parking fee: NZD 50 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 20 per day
  • Credit card charges are subject to a surcharge of 2 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve access to the heated pool
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Lakeside Novotel
Lakeside Novotel Queenstown
Novotel Lakeside
Novotel Lakeside Hotel
Novotel Lakeside Hotel Queenstown
Novotel Lakeside Queenstown
Novotel Queenstown
Novotel Queenstown Lakeside
Queenstown Lakeside
Queenstown Novotel
Novotel Gardens Queenstown
Novotel Queenstown Lakeside Hotel Queenstown
Novotel Queenstown Lakeside Hotel
Novotel Queenstown Lakeside Hotel
Novotel Queenstown Lakeside Queenstown
Novotel Queenstown Lakeside Hotel Queenstown

Novotel Queenstown Lakeside Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 539 out of 1007 reviews
Rating 8 - Good. 304 out of 1007 reviews
Rating 6 - Okay. 118 out of 1007 reviews
Rating 4 - Poor. 25 out of 1007 reviews
Rating 2 - Terrible. 21 out of 1007 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Andrew, Fenton

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, close to dinning, beach and park.
Stayed 1 night in Jan 2026

10/10 Excellent

Susan, Dundee

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was immaculate, lots of complimentary toiletries, lovely fluffy towels including huge bath sheets; both beds had 4 pillows and nice light duvet for time of year; good supply of multiple blends of tea and coffee; plenty wardrobe and drawer space; ate at restaurant last night, meal very nice and reasonably priced. Due to mobility issues, on booking l asked for a ground floor room with a walk in shower and this request was fulfilled. Thank you for a wonderful stay during our visit to Queenstown, New Zealand.
Stayed 2 nights in Jan 2026

6/10 Okay

Tracy

Great location and excellent customer service. But facility is a bit old in the room we stayed.
Stayed 1 night in Jan 2026

8/10 Good

kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, nice gardens
Stayed 2 nights in Jan 2026

10/10 Excellent

Ramesh

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was ok but could have been better. Good location, service was excellent, especially Jake from Concierge, who did an outstanding job by providing alternative option for us to visit Milford sound when no one was able to do it. Breakfast was excellent and the location was very convenient.
Stayed 3 nights in Jan 2026

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities
All of the above as well as a thoughtful anniversary dessert plate
Stayed 2 nights in Jan 2026

6/10 Okay

Lora

Liked: Staff & service
Nice breakfast, good location
Stayed 1 night in Jan 2026

10/10 Excellent

Spin

Stayed 1 night in Jan 2026

10/10 Excellent

Nik

Liked: Cleanliness, amenities, property conditions & facilities
Spotless and super convenient location
Stayed 1 night in Dec 2025

10/10 Excellent

Howard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Novotel was a nice hotel. Friendly staff. It suited our needs. It was walking distance to the lake and shopping. We felt safe walking out at night. The room was clean and had a small walkout balcony. Would definiteky stay there again.
Stayed 2 nights in Dec 2025

6/10 Okay

Ankur

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Room and property generally needs upgrade.
Stayed 3 nights in Nov 2025

10/10 Excellent

Sienna

Stayed 6 nights in Sep 2025

6/10 Okay

Mi Jin

Stayed 3 nights in Dec 2025

10/10 Excellent

Aaron

Stayed 1 night in Dec 2025

10/10 Excellent

Carol

Liked: Cleanliness, staff & service
Check-in was easy enough, even though I had checked in on-line but when I got to hotel, their system was facing issues so I ended up checking in in person. Also there were issues with the system because the keys didn’t work after the first time so I had to get them to fix it twice. The room was good, quiet, bed comfortable. Generally the hotel was good but looking a bit tired in parts. The location was perfect for walking to the lake and shops and restaurants. On-site parking was expensive so we had to find somewhere a bit further from the hotel. All in all it was a very good place to stay in lovely Queenstown.
Stayed 5 nights in Dec 2025

10/10 Excellent

azna

Stayed 3 nights in Dec 2025

10/10 Excellent

Colby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around amazing
Stayed 2 nights in Dec 2025

4/10 Poor

cosimo

Stayed 5 nights in Dec 2025

10/10 Excellent

Biljana

Liked: Cleanliness, staff & service, property conditions & facilities
Great location - convenient and central. Friendly staff. Safe location. Recommend and will stay again.
Stayed 4 nights in Dec 2025

8/10 Good

James

Liked: Cleanliness, amenities
The room was a bit tired but the staff throughout the hotel were great, helpful and always friendly and welcoming!
Stayed 3 nights in Dec 2025

6/10 Okay

Herbert

Liked: Cleanliness
Disliked: Staff & service
We had a room facing the street entrance. It was very noisy in the night with late night revelers and garbage trucks. If you stay here, ask to not have a room facing the street. Also, at checkout, they asked for more money, stating that they had not charged us enough.
Stayed 3 nights in Nov 2025

10/10 Excellent

Dillon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super convenient location to downtown
Stayed 1 night in Nov 2025

10/10 Excellent

Nicole

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a quick stay but it was exactly what we needed.
Stayed 1 night in Dec 2025

8/10 Good

David

Travelled with group
Liked: Cleanliness, staff & service, amenities
Great location. Clean room. Only knock would be the noise from the hallway passes directly to room, which was inconvenient as we were the first room from the elevator.
View from room
Stayed 2 nights in Nov 2025

8/10 Good

Aaron

Liked: Staff & service
Disliked: Property conditions & facilities
Pros: great central location, good views, front desk and concierge friendly and helpful. Cons: carpet seen better days, bathroom needed an upgrade, paid "barrista coffee" at breakfast undrinkable.
Stayed 3 nights in Nov 2025