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Novotel Queenstown Lakeside

4.0 star property

Photo gallery for Novotel Queenstown Lakeside

Exterior
Breakfast and dinner served
Bar (on property)
Skiing
Private spa tub

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa pool
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View map
Corner of Earl and Marine Parade, Queenstown, 9348
  • Place, Queenstown Mall
    ‪2 min walk‬
  • Place, Queenstown Beach
    ‪2 min walk‬
  • Place, Queenstown Gardens
    ‪2 min walk‬
  • Airport, Queenstown (ZQN-Queenstown Intl.)
    ‪7 min drive‬

Room options

View all photos for Double Room, 2 Double Beds, Lakeside

Double Room, 2 Double Beds, Lakeside

Double Room, 2 Double Beds, Lakeside

8.4 out of 10
Very good
(11 reviews)
  • Partial lake view
  • 26 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(24 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 Queen Bed

7.4 out of 10
Good
(9 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

8.2 out of 10
Very good
(20 reviews)
  • Mountain view
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Double Room, 2 Double Beds

8.4 out of 10
Very good
(25 reviews)
  • Mountain view
  • 27 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds

8.6 out of 10
Excellent
(63 reviews)
  • 26 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Lakeside

Room, 1 King Bed, Lakeside

Room, 1 King Bed, Lakeside

9.2 out of 10
Wonderful
(7 reviews)
  • Partial lake view
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Queenstown

A stay at Novotel Queenstown Lakeside places you in the heart of Queenstown, steps from Williams Cottage and Lake Wakatipu. .This family-friendly hotel is 8.2 mi (13.2 km) from Coronet Peak Ski Area and 0.1 mi (0.2 km) from Church of St Peters.

What's nearby

  • Queenstown Mall - 2 min walk - 0.2 km
  • Queenstown Beach - 2 min walk - 0.2 km
  • Queenstown Gardens - 2 min walk - 0.2 km
  • TSS Earnslaw Steamship - 5 min walk - 0.5 km
  • Skyline Queenstown - 10 min walk - 0.9 km

Getting around

  • Queenstown Intl. Airport (ZQN) - 13 min drive

Restaurants

  • ‪Cookie Time - ‬3 min walk
  • ‪Odd Saint - ‬2 min walk
  • ‪Novotel Queenstown Lakeside - ‬2 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪The World Bar - ‬2 min walk

About this property

Novotel Queenstown Lakeside

Lakefront hotel with a restaurant and a hot tub
Novotel Queenstown Lakeside offers 273 accommodations with laptop-compatible safes and complimentary newspapers. Rooms open to balconies or patios. A pillow menu is available. 21-inch LCD televisions come with satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Queenstown hotel provides complimentary wired and wireless Internet access, with a WiFi speed of 50+ Mbps. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a hot tub and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Stay in one of 273 guestrooms featuring LCD televisions. Rooms have private balconies or patios. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Don't miss out on the many recreational opportunities, including a hot tub, a fitness center, and bicycles to rent. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Satisfy your appetite for dinner at the hotel's restaurant, Elements, or stay in and take advantage of the 24-hour room service. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:00 AM to 10:30 AM and on weekends from 6:00 AM to 11:00 AM for a fee. Children aged 15 and younger eat free breakfast.
Featured amenities include a business center, express check-in, and express check-out. Planning an event in Queenstown? This hotel has 646 square feet (60 square meters) of space consisting of conference space and a meeting room. Limited parking is available onsite.
Buffet breakfasts are available for a surcharge on weekdays between 6:00 AM and 10:30 AM and on weekends between 6:00 AM and 11:00 AM.
Children aged 15 and younger eat free breakfast.
Elements - This restaurant serves breakfast and dinner. A children's menu is available.
Late night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Ski shuttle nearby
  • Valet parking on site (NZD 50 per night; includes in/out privileges)
  • Limited on-site valet parking

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:30 AM on weekdays and 6:00 AM to 11:00 AM on weekends; NZD 37 for adults and NZD 19 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Elements

Things to do

  • Bicycle rentals
  • Bicycle storage
  • Gym
  • Hot tub
  • Ski passes
  • Ski storage
  • TV in common areas

Family friendly

  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 646 square feet of conference space
  • Business centre
  • Meeting room

Outdoors

  • Garden
  • In a nature reserve
  • In the mountains
  • On a lake
  • Picnic area
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchairs on site

More

  • 1 building
  • 4 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1987
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Fireplace in lobby
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 21-inch LCD TV with satellite channels
  • Streaming services

Food and drink

  • 24-hour room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 5:30 AM
Early check-in subject to availability
An early check-in fee will be charged
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Children aged 15 and younger eat free breakfast
Rollaway/extra beds are available for NZD 20 per day
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: NZD 100 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately NZD 37 for adults and NZD 19.00 for children
  • Valet parking fee: NZD 50 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 20 per day
  • Credit card charges are subject to a surcharge of 2 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve access to the heated pool
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a smoke detector and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Lakeside Novotel
Lakeside Novotel Queenstown
Novotel Lakeside
Novotel Lakeside Hotel
Novotel Lakeside Hotel Queenstown
Novotel Lakeside Queenstown
Novotel Queenstown
Novotel Queenstown Lakeside
Queenstown Lakeside
Queenstown Novotel
Novotel Gardens Queenstown
Novotel Queenstown Lakeside Hotel Queenstown
Novotel Queenstown Lakeside Hotel
Novotel Queenstown Lakeside Hotel
Novotel Queenstown Lakeside Queenstown
Novotel Queenstown Lakeside Hotel Queenstown

Novotel Queenstown Lakeside Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 537 out of 1001 reviews
Rating 8 - Good. 304 out of 1001 reviews
Rating 6 - Okay. 115 out of 1001 reviews
Rating 4 - Poor. 25 out of 1001 reviews
Rating 2 - Terrible. 20 out of 1001 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Anne-Maree

Travelled with partner
Liked: Cleanliness, amenities
Friendly and helpful staff and excellent amenities. A lovely hotel to stay in. Very relaxing
Stayed 2 nights in Nov 2025

6/10 Okay

Susanne

Travelled with group
Liked: Cleanliness
Arrived late to check in & was put on the lower floor. Bathroom was narrow shower over bath & outdated.No parking available. Have stayed at this hotel before & was in a higher renovated room.
Stayed 2 nights in Oct 2025

8/10 Good

Roger

Liked: Staff & service
Disliked: Property conditions & facilities

We were expecting more

We were expecting more. The decoration was dated and starting to show it. The bath was worn, shower was good. Breakfast was excellent but again the tables and chairs were old and starting to fall apart. For the price it was not value for money. A travel lodge could have been better.
Stayed 5 nights in Oct 2025

8/10 Good

nadine

Travelled with family
- even though slightly outdated, Great spot, great views, good facilities, room serviced every day. Parking is an issue - very expensive to park at hotel or on streets close by.
Stayed 8 nights in Oct 2025

4/10 Poor

wei

Business traveller
Disliked: Staff & service, room comfort

Disturbed sleep/rest

Stayed 3 nights in Oct 2025

8/10 Good

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Novotel had a nice charm to it. The location was perfect and all the staff we came across were very friendly and helpful.
Stayed 5 nights in Oct 2025

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, so helpful and friendly. The property is in an excellent location.
Stayed 4 nights in Oct 2025

10/10 Excellent

sean

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff go above and beyond to help the guests, extremely impressed by the extra efforts that staff went to when an elderly couple in the restaurant needed assistance, big shout out to Nancy (hope I got her name right) with helping this couple out, and while doing so she didn't miss a beat with attending to the rest of the guests. Highly recommend the restaurant.
Stayed 1 night in Oct 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the room
Stayed 1 night in Oct 2025

10/10 Excellent

Kaitlyn, Tamborine

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was an issue with the water at the hotel due to council works outside, meaning our check-in time was a little later and out of their control. Despite this, staff were attentive, helpful & called to inform us as soon as our room was available. Perfect spot for families with the big Queenstown playground just outside & the cherry blossom lined streets and sitting area outside were such a treat! Tidy & comfortable room for our family of 4.
Stayed 1 night in Oct 2025

8/10 Good

Elwyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Property is a bit tired, carpet in the hallways need a change. Staff are excellent but no one answers their phone even though I tried many times and all the different areas. No answer from anyone. Breakfast buffet is excellent, rooms are nice, beds are very nice, bathroom bit small.
Stayed 3 nights in Oct 2025

8/10 Good

HAN

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On the first night, there was no hot water. After asking the front desk, they said the water heating system wasn’t hot enough and that they were fixing it. We waited for an hour before we could finally take a shower with hot water. Another day, there was a complete water outage, and the hotel didn’t inform guests in advance. The shower water was also unstable — sometimes hot, sometimes cold — probably because the equipment is too old. However, the hotel staff and location were both excellent.
Stayed 5 nights in Sep 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
It was excellent.
Stayed 5 nights in Sep 2025

8/10 Good

Neil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Novotel Lakeside's best feature is its location - the easy access to the many restaurants and bars is perfect. The rooms are small and dated but clean. Parking is a nightmare - I'd suggest paying for valet but book in advance. The area around the hotel is as safe as anywhere in the world.
Stayed 3 nights in Sep 2025

10/10 Excellent

Owen

Stayed 8 nights in Sep 2025

10/10 Excellent

Shane

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is exceptional, right next to the lake and Queenstown Gardens. A short walk to town, and our room had the most amazing view. Cannot wait to return.
Stayed 7 nights in Sep 2025

10/10 Excellent

Siu Wang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything nice and the room a bit small
Stayed 3 nights in Aug 2025

10/10 Excellent

Lilly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2025

10/10 Excellent

Joanna

Stayed 3 nights in Sep 2025

6/10 Okay

Ankush

Travelled with family and small children
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Staff need to be more co operative as you are travelling as a tourist so you may not aware all the processes
Stayed 5 nights in Sep 2025

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2025

10/10 Excellent

Davin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great all round
Stayed 1 night in Sep 2025

8/10 Good

Deborah

Travelled with family
Liked: Cleanliness, staff & service
Terrific staff super friendly and helpful
Stayed 2 nights in Sep 2025

10/10 Excellent

Roxanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the mountain view from our room.
Stayed 1 night in Sep 2025

2/10 Terrible

Angelo Dela

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Theres is no free parking, the waiting period for check in are worst. The Restaurant staft are very slow.
Stayed 4 nights in Sep 2025