Secrets Royal Beach Punta Cana - Adults Only - All Inclusive

4.5 star property

Photo gallery for Secrets Royal Beach Punta Cana - Adults Only - All Inclusive

Snack bar
Creator video
Sundeck
Preferred Club Master Suite Ocean Front
Property amenity

Reviews

8.8 out of 10
Excellent

Popular amenities

  • All-inclusive
  • Bar
  • Pet-friendly
  • Pool
  • Breakfast included
  • Room service

Explore the area

View map
Av. Alemania s/n, El Cortecito, Bavaro Beach, Punta Cana, La Altagracia, 23000
  • Los Corales Beach
    ‪11 min walk‬
  • Cocotal Golf and Country Club
    ‪13 min walk‬
  • Bavaro Beach
    ‪10 min drive‬
  • Punta Cana (PUJ-Punta Cana Intl.)
    ‪23 min drive‬

Room options

Junior Suite Partial Ocean View King Bed

9.0 out of 10
Wonderful
(10 reviews)
  • 40 sq m
  • 1 bedroom
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Junior Suite Partial Ocean View Double Beds

  • 40 sq m
  • 1 bedroom
  • Partial sea view
  • Sleeps 3
  • 2 Queen Beds

Preferred Club Master Suite Tropical View

  • 118 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite Tropical View Double Beds

8.8 out of 10
Excellent
(9 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds

Preferred Club Jr Suite Private Pool Double Beds

10.0 out of 10
Exceptional
(1 review)
  • 54 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

Preferred Club Junior Suite Swim Up King Bed

10.0 out of 10
Exceptional
(1 review)
  • 54 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite Tropical View King Bed

9.2 out of 10
Wonderful
(16 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Preferred Club Jr Suite Private Pool King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 54 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Preferred Club Junior Suite Swim Up Double Beds

10.0 out of 10
Exceptional
(1 review)
  • 54 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

Junior Suite Private Pool King Bed

8.6 out of 10
Excellent
(7 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite Private Pool with Double Beds

  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds

Junior Suite Pool View King Bed

8.8 out of 10
Excellent
(19 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Preferred Club Junior Suite Partial Ocean View King

8.0 out of 10
Very good
(1 review)
  • 54 sq m
  • 1 bedroom
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Preferred Club Master Suite Ocean Front

8.0 out of 10
Very good
(1 review)
  • 118 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Preferred Club Junior Suite Tropical View Double Beds

  • 54 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

Preferred Club Junior Suite Pool View King Bed

9.6 out of 10
Exceptional
(4 reviews)
  • 54 sq m
  • 1 bedroom
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Junior Suite Pool View Double Beds

9.4 out of 10
Exceptional
(3 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

Junior Suite, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed

Preferred Club Junior Suite Partial Ocean View Double Beds

  • 54 sq m
  • 1 bedroom
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds

Preferred Club Junior Suite Tropical View King Bed

9.0 out of 10
Wonderful
(2 reviews)
  • 54 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, 2 Queen Beds

9.0 out of 10
Wonderful
(4 reviews)
  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds

Preferred Club Junior Suite Pool View Double

  • 54 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

Similar properties

About the area

Punta Cana

With a stay at Secrets Royal Beach Punta Cana - Adults Only - All Inclusive in Punta Cana (Bávaro), you'll be a 3-minute drive from Cocotal Golf and Country Club and 9 minutes from Downtown Punta Cana. .This all-inclusive property is 3.2 mi (5.2 km) from Bavaro Beach and 7.1 mi (11.4 km) from Arena Gorda Beach.

What's nearby

  • Los Corales Beach - 11 min walk - 0.9 km
  • Cocotal Golf and Country Club - 13 min walk - 1.2 km
  • Cortecito Beach - 4 min drive - 2.2 km
  • Casino Avalon Princess - 7 min drive - 4.5 km
  • Bavaro Beach - 10 min drive - 3.4 km

Getting around

  • Punta Cana Intl. Airport (PUJ) - 28 min drive

Restaurants

  • ‪Olio - ‬4 min walk
  • ‪Fusion - ‬6 min walk
  • ‪World Cafe - ‬6 min walk
  • ‪Oceana Restaurant - ‬5 min walk
  • ‪Lobby Bar - ‬6 min drive

About this property

Secrets Royal Beach Punta Cana - Adults Only - All Inclusive

Adults-only beachfront property with 4 outdoor pools
Secrets Royal Beach Punta Cana - Adults Only - All Inclusive offers 641 accommodations, which are accessible via exterior corridors and feature free minibar items and safes. Rooms open to balconies or patios. Beds feature down comforters and premium bedding. 32-inch Smart televisions come with premium cable channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries.

This Punta Cana property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

4 outdoor swimming pools are on site along with outdoor tennis courts and a lazy river. Other recreational amenities include a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Secrets Spa has 18 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Make yourself at home in one of the 641 guestrooms featuring free minibar items and Smart televisions. Your bed comes with down comforters and premium bedding. Rooms have private balconies or patios. 32-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. Before a night out at the casino, the 4 outdoor swimming pools are a perfect way to relax and recharge. Additional amenities at this property include complimentary wireless internet access, concierge services, and gift shops/newsstands.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy international cuisine at La Riviera, one of the property's 6 restaurants, or stay in and take advantage of the 24-hour room service. When you are in need of a refreshing drink, visit the beach bar or one of 6 bars/lounges, or 2 poolside bars. A complimentary buffet breakfast is served daily from 7 AM to 11 AM.

Featured amenities include express check-in, express check-out, and complimentary newspapers in the lobby. Planning an event in Punta Cana? This property has 754 square feet (70 square meters) of space consisting of conference space and 8 meeting rooms. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7 AM and 11 AM.
La Riviera - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Seaside Grill - This restaurant specializes in American cuisine and serves dinner only.
Oceana - This restaurant specializes in seafood and serves dinner only.
Himitsu - This restaurant specializes in Asian cuisine and serves dinner only.
Portofino - This restaurant specializes in Italian cuisine and serves dinner only.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Scuba-diving lessons
Snorkeling

Land activities

Fitness facilities
Tennis
Volleyball
Tennis rackets

Lessons/classes/games

Cooking
Dancing
Language
Water fitness
Yoga

Entertainment

Access to onsite nightclubs
Onsite live performances
Theme parties

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7 AM to 11 AM
  • 2 poolside bars
  • 3 swim-up bars
  • 6 bars/lounges
  • 6 restaurants
  • A beach bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Himitsu
  • La Riviera
  • Oceana
  • Portofino
  • Seaside Grill

Things to do

  • 15 slot machines
  • 18-hole adjacent golf course
  • 2 outdoor tennis courts
  • 3 gaming tables
  • 3 outdoor pickleball courts
  • 4 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Bodyboard
  • Casino (205 square foot of space)
  • Fitness classes
  • Full-service spa
  • Gym
  • Kayaking
  • Lazy river
  • Nightclub
  • Private wine tours
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Steam room
  • Tennis lessons
  • Water sports equipment
  • Waterslide
  • Windsurfing
  • Wine tasting room
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 754 square feet of conference space
  • 8 meeting rooms

Outdoors

  • Barbecue grill
  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 18 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 2 buildings
  • 3 floors
  • Banquet hall
  • Built in 2009
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 32-inch smart TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 65 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 22 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls, an off-leash area, pet-sitting services, and pet grooming services are available

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Pet fee: USD 65 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 8 AM to 6 PM
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Secrets Royal Adults Only All Inclusive
Secrets Royal Beach Punta Cana Adults Only All Inclusive
Secrets Royal Beach Punta Cana Adults All Inclusive
Secrets Royal Adults All Inclusive
Secrets Royal Beach Punta Cana Adults
Secrets Royal Adults
Secrets Royal Adults All Inclusive All-inclusive property
Hotel Secrets Royal Beach Punta Cana - Adults Only Punta Cana
Punta Cana Secrets Royal Beach Punta Cana - Adults Only Hotel
Hotel Secrets Royal Beach Punta Cana - Adults Only
Secrets Royal Beach Punta Cana - Adults Only Punta Cana
Secrets Royal Beach Punta Cana Adults Only All Inclusive
Secrets Royal Beach Punta Cana Adults Hotel
Secrets Royal Adults Hotel
Secrets Royal Beach Punta Cana Adults
Secrets Royal Adults
Secrets Royal Punta Cana
Secrets Royal Beach Punta Cana Adults Only
Secrets Royal Beach Punta Cana Adults Only All Inclusive

Secrets Royal Beach Punta Cana - Adults Only - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 656 out of 1003 reviews
Rating 8 - Good. 197 out of 1003 reviews
Rating 6 - Okay. 72 out of 1003 reviews
Rating 4 - Poor. 41 out of 1003 reviews
Rating 2 - Terrible. 37 out of 1003 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Clifton

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Honest review of Secrets. The property, pool areas, staff and food are excellent. They really make it feel special. The major down fall for us was the lack of beach activities, nightly entertainment, and the pressure to upsell you upon check in. The staff funnels you into raffle opportunities, but it’s just a gimmick/guilt trip to get you buy stuff. Speaking of buying stuff, the resort charged us $26usd and $34usd for two bottles of sunblock. Also, the casino staff was super unfriendly and they tried to pay me half of what was owed. Beware. Lastly, the beach area was beautiful except the guys standing just off the beach waiting to bother hotel patrons with bird photos and excursions.
Stayed 4 nights in May 2025

10/10 Excellent

Michelle Lyn

Liked: Cleanliness, staff & service, property conditions & facilities
Great service and the staff was very friendly.
Stayed 6 nights in May 2025

10/10 Excellent

Jadyn Maykel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were attentive and friendly, the rooms were clean and comfortable, and the amenities were top-notch. I loved the private beach and the water sports activities. Highly recommend!
Stayed 5 nights in May 2025

10/10 Excellent

Ryan

Stayed 6 nights in May 2025

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in the ocean view king bed suite - at first unsure about being on the first floor, as there was no ocean view. HOWEVER, the convenience of being able to walk 10 feet to the preferred (quieter/better drinks) pool area was awesome. Our concierge “Super D” was fantastic. We ate all all the restaurants (Mexican and Steakhouse twice) and enjoyed the casino and Spa. The BUFFET may have been the highlight of all dining options. Clean, fresh, good service. We regret not visiting the buffet before the third of seven nights. Very clean, very safe. Sat through the timeshare presentation for 200 dollars off at the spa. We want to visit more Secrets resorts but we will probably end up coming back here! 9/10 Would recommend.
Stayed 7 nights in May 2025

8/10 Good

Arianna Trevino

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort, great staff, awesome pool areas and entertainment, and nice incentives for preferred members! The one negative comment would be the food gave my wife a stomach bug and was sick for a couple of days. Overall we enjoyed our stay
Stayed 7 nights in May 2025

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were super friendly and welcoming! The whole facility was clean and very nice. This was our first trip out of the country and we were so glad we chose Secret Royal Beach Punta Cana. 3 individuals truly showed compassion for their jobs and were very attentive and always greeted us with a smile and made sure we were happy and had fun! Christopher, Junior and Flower!! They were all very friendly and we hope to see them there on our next visit! Recommend 10/10! Thank you especially Christopher, Junior and Flower!
Stayed 7 nights in May 2025

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2025

10/10 Excellent

Kathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was absolutely beautiful!! The food was amazing, the spa was so relaxing and the staff was very friendly. We had a preferred club room and its the only way to go. Our concierge Irving was absolutely amazing!! He went above and beyond for us. The day we checked out, we accidentally left a wallet in the room. Irving took a cab to the airport to get the wallet back to us. He was a lifesaver!!! We are already planning a return trip!!!
Stayed 4 nights in May 2025

8/10 Good

Garth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2025

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort and even better staff!
Stayed 5 nights in Apr 2025

10/10 Excellent

Alexandre

Travelled with partner
The people working there super friendly always went above to help, the food excellent.. overall excellent!
Stayed 4 nights in Apr 2025

2/10 Terrible

yanerdy

Travelled with family
Disliked: Amenities
the food was terrible!!!
Stayed 3 nights in Apr 2025

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

4/10 Poor

URSZULA, Burr Ridge

Travelled with partner
Liked: Cleanliness, staff & service
Overall, the quality of the food was underwhelming. With a few exceptions, most meals across the resort’s restaurants were bland.The resort emphasized quantity over quality. For example, the same red sauce was used across multiple dishes—from pasta and meatballs to nachos—leaving everything tasting equally flavorless and overly salty. In this case, less would have definitely been more. I would have much preferred a small glass of real juice over a large mug of watered-down concentrate. On a positive note, the eggs were excellent—fresh and well prepared.The “Bali” cabanas featured in the promotional photos are located at the so-called “quiet pool,” which comes with an added charge of $50 per day. Unfortunately, the quiet pool is anything but quiet for large parts of the day. It’s located too close to the party pool, where loud music plays on a loop, often repeating the same songs.Another issue was the flooring. The resort is covered with stone tiles and slabs—what appears to be travertine—which might look upscale, but proved to be dangerously slippery. Over just a few days, I slipped at least 15 times, and that’s without having consumed any alcohol. Warning signs were posted, but it still felt unusually hazardous. I worry about guests who may not be as steady on their feet.Noise was also a problem at night. The stone-tiled hallways amplified every sound, especially as staff pushed service carts around at all hours.To top it off, the jacuzzi jets had visible mold.
Stayed 4 nights in Apr 2025

10/10 Excellent

Linda M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

10/10 Excellent

Zachary F

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

10/10 Excellent

Cameron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with fantastic rooms, food and facilities including pool and beach. You can also use the neighbouring Dreams facilities which makes it a 2-in-1 resort. Would fully recommend.
Stayed 6 nights in Apr 2025

10/10 Excellent

Domenico

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great maybe not the best beach maybe for the time of year but resort was great !!!

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and clean
Stayed 3 nights in Apr 2025

8/10 Good

Christine A.

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2025

10/10 Excellent

Marianne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Diany our butler was spectacular!!!!
Stayed 5 nights in Apr 2025

10/10 Excellent

Jady

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a really nice hotel if you’re looking to relax. However, if you want to party maybe this one isn’t for you. Overall, really nice hotel and very nice staff. 10/10
Stayed 4 nights in Apr 2025

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire property was beautiful and always well maintained! Staff was amazing- especially Melvin for always having the best attitude at the swim up bar. Definitely recommend!!
Stayed 4 nights in Apr 2025

4/10 Poor

Carey S, chicago

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The property is beautiful, bit as soon as you get there they attempt to upgrade your room for a ridiculous amount of money. Then they want you to attend a 90 min membership sales pitch, and when you say No their entire attitude changes toward you. No attention to detail at the restaurants. My wife has food allergies and multiple times they didnt pay attention to the card they gave us.
Stayed 4 nights in Apr 2025