2/10 Terrible
Andrea
Travelled with partner
16 May 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
ZERO STARS- I’ve been on many all inclusive resorts and this one has by far been the worst experience. Staff didn’t seem like they cared to work or help out the guests. I have a huge list of things they went wrong in but for me the worst by far was definitely the staff unprofessional, unproductive, careless. The only time they were attentive was when they were trying to sell me on something, after that the friendly faces would stop once I said no to the timeshare meeting.
Numerous times I had to ask for simple things for example 1 thing like a glass of water when sitting to eat breakfast at buffet took about 25 mins to get, asked 3 different times to 3 different people and each one would say one sec one sec and never come back and would see them attending others… I have NEVER have an experience like this before. So bad. Would never recommend nor would I ever go back. There were also a lot of other ppl complaining about the service there. Stay anywhere else to get a better experience please! Learn from our mistake.
Andrea
Stayed 6 nights in May 2025