4/10 Poor
Vanessa
Travelled with partner
12 Feb 2026
Disliked: Cleanliness, amenities
Our first room, which was not ready by check in time, had blood stains and a dead bug in the bed, mold in the shower, along with dirty old food on the coffee mugs.
There was wet paint everywhere and 3 articles of clothing were ruined. All 3 still had paint after laundering.
The casino, which we chose this resort for, consisted of only 1 open table game, and only 14 slot machines. As people who work in casinos, we were extremely disappointed. There was a maximum of $1,000 pay out, which negates the fun in playing and spending a lot of money.
We had food poisoning our second to last day and are still recovering 5 days after being home. I reported it to the hotel, they sent up a doctor, and the doctor tried to charge me $100 just for the consult, and said if I called again it would be $200.
Many of the daily activities were done early/late and in different locations than specified so we kept missing them, causing frustration in our daily planning. Our “butler” stated this was the norm.
There weren’t enough pool/beach chairs for the guests.
When I asked Guest Services, after waiting 15 minutes, for a recommendation on going into town and shopping she said she didn’t know and couldn’t give me a recommendation.
I would never recommend this resort to anyone.
I gave this location 2 stars because the beach was well kept, the pool was beautiful, and our butler, Jose, was incredible, as well as “Minnie” the activities director.
Vanessa
Stayed 5 nights in Feb 2026
