See all properties
Save

Occidental Caribe - All Inclusive

3.5 star property

Photo gallery for Occidental Caribe - All Inclusive

On the beach, white sand, beach towels, beach massages
3 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, pool loungers
Front of property
Buffet
Front of property – evening/night

Reviews

6.6 out of 10

Popular amenities

  • Hot tub
  • Room service
  • All-inclusive
  • Breakfast included
  • Bar

Explore the area

View map
Carretera Macao - Arena Gorda, s/n, Punta Cana, La Altagracia, 23301
  • Place, Arena Gorda Beach
    ‪15 min walk‬
  • Place, Cana Bay Golf Club
    ‪4 min drive‬
  • Place, Punta Blanca Golf Course
    ‪5 min drive‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪28 min drive‬

Room options

View all photos for Double Room

1 bedroom, free minibar, in-room safe, desk

Double Room

  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, Ocean View

Beach/ocean view

Room, Ocean View

  • 33 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Family Room

Family Room

Family Room

  • 72 sq m
  • Sleeps 6
  • 1 King Bed

View all photos for Premium Suite (Level)

Premium Suite (Level)

Premium Suite (Level)

  • 56 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room

1 bedroom, free minibar, in-room safe, desk

Superior Room

  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, Sea Facing

Superior Room, Sea Facing | Aerial view

Superior Room, Sea Facing

  • 33 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

Similar properties

3 outdoor pools, pool loungers
Occidental Punta Cana - All Inclusive
  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
4.0 out of 5, Very good, 1,919 reviews
The price is AU$330
includes taxes & fees
30 Nov - 1 Dec
Occidental Punta Cana - All Inclusive

About the area

Punta Cana

Located in Punta Cana (Bávaro), Occidental Caribe - All Inclusive is within a 10-minute drive of Arena Gorda Beach and Cana Bay Golf Club. .This all-inclusive property is 7.9 mi (12.7 km) from Macao Beach and 13.5 mi (21.8 km) from Bavaro Beach.

What's nearby

  • Arena Gorda Beach - 15 min walk - 1.3 km
  • Cana Bay Golf Club - 4 min drive - 1.5 km
  • Punta Blanca Golf Course - 5 min drive - 2.1 km
  • Macao Beach - 16 min drive - 14.1 km
  • Bavaro Beach - 22 min drive - 16.4 km

Getting around

  • Punta Cana Intl. Airport (PUJ) - 37 min drive

Restaurants

  • ‪Selections Buffet - ‬19 min walk
  • ‪La Altagracia - ‬8 min walk
  • ‪Quisqueya - ‬8 min walk
  • ‪Hunter Steakhouse - ‬6 min drive
  • ‪SOOOCIAL - ‬7 min drive

About this property

Occidental Caribe - All Inclusive

Family fun on the beach, with 3 outdoor pools, near Cana Bay Golf Club
Occidental Caribe - All Inclusive offers 798 air-conditioned accommodations with iPod docking stations and free minibar items. LCD televisions are featured in guestrooms. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include bathtubs, complimentary toiletries, and hair dryers.

This Punta Cana property provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

A marina and a complimentary water park with waterslides are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna, and a fitness center.

Children under 12 years old are not allowed in the swimming pool, fitness facility, or hot tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 3 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a mud bath, a sauna, and a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 798 air-conditioned rooms featuring heated floors and LCD televisions. Complimentary wireless internet access keeps you connected, while iPod docking stations help you enjoy your music in the comfort of your room. Conveniences include phones, as well as laptop-compatible safes and desks.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. Before a night out at the casino, the 3 outdoor swimming pools are a perfect way to relax and recharge. Additional features at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy Mexican cuisine at La Hacienda, one of the property's 8 restaurants, or stay in and take advantage of the room service (during limited hours). Relax with a refreshing drink at the beach bar, the poolside bar, or one of 8 bars/lounges. A complimentary buffet breakfast is served daily from 7:00 AM to 10:30 AM.
Featured amenities include a computer station, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Punta Cana? This property has facilities measuring 87 square feet (8 square meters), including conference space. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 10:30 AM.
La Hacienda - This beachfront restaurant specializes in Mexican cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.
Marenostrum - This poolside restaurant specializes in seafood and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
Rincon Criollo - This restaurant specializes in local cuisine and serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required. Open daily.
Paris - This restaurant specializes in French cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Tokio - This restaurant specializes in Japanese cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet and à la carte meals and snacks included
Room service during certain hours
In-room minibar (some restrictions)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Sailing
Scuba-diving lessons
Snorkeling
Snorkeling excursions
Surfing/body boarding
Windsurfing

Land activities

Climbing wall
Fitness facilities
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing
Language
Pilates
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 8 bars/lounges
  • 8 restaurants
  • A beach bar
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • La Hacienda
  • Marenostrum
  • Paris
  • Rincon Criollo
  • Tokio

Things to do

  • 23 slot machines
  • 3 gaming tables
  • 3 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Casino
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool (guest access)
  • Kayaking
  • Nightclub
  • Personal motorised watercraft
  • Pilates classes
  • Playground
  • Rock climbing
  • Sailing
  • Sauna
  • Shopping centre
  • Steam room
  • Surfing/bodyboarding
  • Table tennis
  • Tennis
  • Tennis lessons
  • TV in common areas
  • Water skiing
  • Waterslide
  • Windsurfing
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Access to nearby indoor pool
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • In-room babysitting
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 87 square feet of conference space
  • Computer station

Outdoors

  • Beach towels
  • Garden
  • Marina
  • On the beach
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 4 floors
  • 7 buildings
  • Banquet hall
  • Built in 2000
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 32-inch LCD TV
  • IPod dock

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heated floor
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The check-in location differs from the property location; go to: [During spring break, check-in may be at the theatre]
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Valentine's Day (February 14) Gala Dinner per adult: USD 35
  • Valentine's Day (14 February) Gala Dinner per child: USD 35 (from 2 to 12 years old)

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 15 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 7:00 AM to 7:00 PM
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Children under 12 years old are not allowed in the swimming pool, fitness facility, or hot tub without adult supervision
Guests under 18 years old are not allowed in the spa

Property is also known as

All Inclusive Barcelo
All Inclusive Barcelo Punta Cana
All Inclusive Punta Cana Barcelo
Barcelo All Inclusive
Barcelo All Inclusive Punta Cana
Barcelo Punta Cana
Occidental Caribe All Inclusive All-inclusive property
Punta Cana All Inclusive Barcelo
Punta Cana Barcelo
Punta Cana Barcelo All Inclusive
Barcelo Dominican Punta Cana
Barcelo Premium Punta Cana
Barcelo Punta Cana Hotel Punta Cana
Barcelo Punta Cana Resort
Breezes Punta Cana
Occintal Caribe Inclusive inc
Barceló Punta Cana
Occidental Caribe All Inclusive Punta Cana
Barcelo Bavaro Punta Cana
Bavaro Beach Resort
Barcelo Bavaro Beach Punta Cana
Bavaro Beach Hotel
Barceló All Inclusive
Occidental Caribe All Inclusive
Occidental Caribe Punta Cana
Occidental Caribe
Occidental Caribe - All Inclusive Punta Cana
Occidental Caribe - All Inclusive All-inclusive property

Occidental Caribe - All Inclusive Reviews

Reviews

6.6
Rating 10 - Excellent. 453 out of 1576 reviews
Rating 8 - Good. 337 out of 1576 reviews
Rating 6 - Okay. 282 out of 1576 reviews
Rating 4 - Poor. 227 out of 1576 reviews
Rating 2 - Terrible. 277 out of 1576 reviews

7.0/10

Cleanliness

7.0/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Lady

Disliked: Cleanliness, staff & service, property conditions & facilities
My toilet was clogged, i called multiple times and they dont pick up the phone. Always busy and never picked up, the buffet food is bad, limited, the snack bar is terrible raw hot dogs and same food for 3 days. We couldn't make reservations for any restaurants because they were booked for the n3xt 3 days. So i got there and i had to eat at the buffet everyday. The gave me this guy name soni and he didn't even responded my text msgs. Never saw him.
Stayed 2 nights in Aug 2025

8/10 Good

Aureamari

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

6/10 Okay

Natalia

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
The chef making omelets for breakfast at the buffet on Sunday 17/08/25, was completely rude, ignorant, and a liar. He skipped my husband in line to flirt with the lady behind him and when it was my turn, he used one egg for my omelet and everyone else got 2. The lady behind me asked for 3 and he made it without an issue. I’m not sure why my husband and I were the unlucky ones. When I asked him about my omelet, he lied and said that he did use 2 eggs and that I probably just didn’t see him. However, they cook in front of us and there is no way I missed that as I watched the entire time. The size difference between my omelet and the person in front of me was very obvious. The bar tenders at the nightclub working on Friday 15/08/25 never took our drink order. There were 3 bar tenders in which they should have spread out and served people from all sides of the bar but all 3 of them were focused on one end of the bar only. Their casino only had a couple of slot machines to play, all other tables were being advertised yet they were closed our entire stay. They also advertised a Mario bros show one night. Everyone showed up to the theatre with their children and they put on an inappropriate Vegas show instead. No apologies were given nor explanation for the switch. As far as food, some days were good and others were bad. They didn’t have kid friendly food. Overall some staff members were nice but some were rude. Their kids club area was also closed. It was ok but wouldn’t stay again
Stayed 3 nights in Aug 2025

4/10 Poor

Alan

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
As soon as we did the check in every ting was ok. Arriving to the room, has a lot of humidity odor, the front door was crakc that I can see to the outside. The ac wasn't working proper. The pool I never saw someone racking or cleaning. Chunks of food, plastic glases a lot of trash everywhere. The disco no ac, bad odors and not a good service at the bar. The Sunday the day of the check out every body traits you bad. Over all for the money is a 4 of 10.
Stayed 3 nights in Aug 2025

2/10 Terrible

Sabrina

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff makes a face when you ask them something, they dint want to help you. The rooms had little air conditioner that barely worked. The water of the showers didnt have enough pressure. The buffet didn’t have a lot of variety of foods and it was the same thing over and over again, plus the floor in the buffet is really slippery that my grandma fell and broke her wrist and the hotel didnt want to be responsible for the hospital bill as a courtesy! I went to punta cana last year to a different hotel and it was amazing! Nothing compared to this one, i would never go back there.
Stayed 5 nights in Aug 2025

4/10 Poor

Andrea

Travelled with family and small children
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
The property looked great from the outside. We had ants in our room every day and had to call multiple times. I had to call housekeeping every day in order to clean towels every day. Our keys deactivated every day. The staff was very rude. When we asked for service, it was an inconvenience for them to have to do their job. There were about five members of the staff that were an absolute delight including Ana at the bar, our concierge Luz, and David.
Stayed 8 nights in Aug 2025

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente hotel relación precio calidad !!
Stayed 7 nights in Aug 2025

10/10 Excellent

Titus Arthur

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our Honeymoon vacation, we stayed for 7 days and it was great. Lots of questionable reviews but in our Premium Suite it was spotless and excellent AC. Food was ok and always had plenty to eat, only thing is the quality is sometimes lower depending on the night/culture of the food that evening (always an excellent pizzeria available with no reservation needed). This resort has the best beach I have seen anywhere in Punta Cana, minimal to no rocks and clean blue water. Don't let the bad reviews scare you away, our experience could not have been better traveling to the Dominican Republic. Friendly staff that always makes sure you have a full drink, English was pretty tough to come by but always can get our point across. Bring plenty of American bills when you travel here, they go much further than pesos. Honest review was at least 8.5/10
Stayed 7 nights in Aug 2025

8/10 Good

rochelle, Gatineau

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Occidental Caribe is a beautiful resort with a lot of activities. The staff are nice, though they had difficulties understanding English, they did their best to serve us. The food was good with a lot of international options that changed every day. The snack bar was awesome, and the fresh fruits were the best. This place will be even better if they renovate the rooms, as they are old and don't look clean, though the staff cleaned them every day. I still recommend this resort, which is best for families. Bonus: we had Juan Carlo, who was just a message away and very helpful with everything.
Stayed 7 nights in Jul 2025

8/10 Good

Lawrence F

Liked: Cleanliness, amenities, property conditions & facilities
Our vacation has been good. Expedia and your on premise associates helped make it a special celebration of our anniversary ❤️ As for the hotel, I am impressed with how well it's maintained. The grounds are impeccable. The food is okay, not great. The staff is a mixed bag of those who offer great customer service and those who appear to not want to be here. We believe we received a good value for the money we spent, but probably would not return in the future.
Ocean view from our 4th floor room
Sunset on the beach
Stayed 7 nights in Jul 2025

4/10 Poor

Stephanie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was terrible, hotel is not clean, staff was not pleasant.
Stayed 4 nights in Jul 2025

10/10 Excellent

MIGUEL Angel

Stayed 3 nights in Jul 2025

6/10 Okay

Kevin

Stayed 4 nights in Jul 2025

4/10 Poor

Jesus Marzo

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
In the rooms no AC
Stayed 8 nights in Jul 2025

8/10 Good

Dina

Travelled with family
Liked: Staff & service, amenities
The grounds of this hotel are gorgeous and beautiful. Very well kept and maintained. Tons of chairs at the beach and pool area. The pools were very nice and the beach wasn’t a far walk from the pools. However, the restaurant policy was not good. This is in part because upon arrival, we went to make reservations for the restaurants and were told that being we were there for 6 days we were only allowed 2 restaurant reservations, which is NOT stated on their website or on Orbitz. They wanted us to eat the buffet every night. If we had known this, we wouldn’t have booked this place just on that principle alone. Also, to get a reservation you needed to wake up at 7am and then guest services said all restaurants were booked anyway and were put on a waiting list and needed to check back at 2pm, 3pm and 6pm to see if there were any “cancellations”. This was our vacation, we shouldn’t have had to wake up at 7am every day to see if we could eat in a restaurant and then check back 2-3 times a day. Every single day. This policy was idiotic and all staff said this was the occidental caribe’s policy, but I never found this policy on the website and they couldn’t provide it in written form. So, if you don’t mind eating buffet every night then this hotel was for you.
Stayed 6 nights in Jul 2025

10/10 Excellent

Jose oscar

Liked: Cleanliness, amenities, property conditions & facilities
The beds
Stayed 3 nights in Jul 2025

8/10 Good

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff good food
Stayed 8 nights in Jul 2025

8/10 Good

Maribel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito el lugar
Stayed 4 nights in Jul 2025

10/10 Excellent

Carmen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Estuvo en este resort celebrants el cumpleaños de mi esposo y nuestra stadia fue por sure dias, desde que llegamos nos dieron una bienvenida muy cariñosa y especial . Un empleado llamado Clifort nos asistio con mucho espero y amabilidad todo el tiempo tambien el señor Juan Carlos nuestro mayordomo nos ayudo en todo momento y siempre estuvo a sus ordenes cuando lo nesecitamos el Juan Carlos realmente es un empleado ejemplar y muy profesional me ayudo con la preparacion del cumpleaños de mi esposo asi como tambien lo dió todo para que nuestra estadia en Occidental Caribe fuera inolbidablemente hermosa. Gracias a Cindy la mayordomo por su cervicio excelente y profesional. A todo el staff gracias por tanto amor y cervicio exelente. Quiero gradecer a Melvin el cocinero del restaurant Japones por su exelente trabajo y su gran cervicio para con nosotros. Gracias a todos y nos vemos pronto si Dios asi lo permite…… desde New York Carmen y Neftali.
Stayed 3 nights in Jul 2025

8/10 Good

JOHANNA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice, bed was comfortable They could have more entertainment. There was a Michael Jackson show and a live band that was amazing. A display in the main lobby of where and when they would have live music would have been great. Food was not great, other than the Spanish paella and Japanese restaurant. Staff was ok. The biggest area of opportunity is making the check in process faster. After waiting 2 hours in line at the airport, we waited in line 1 hour in the heat to check in.
Stayed 4 nights in Jul 2025

8/10 Good

Hailey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2025

2/10 Terrible

Adrian, Lexington

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The Resort looks good from the outside. Pool areas are good. The staff is OK. The waitresses are great and that's what makes this resort more enjoyable. Is a 3 star resort and that's being generous. The rooms are horrible (if you travel and you've seen hotels). We changed rooms 3 times!!!... First, the A/C wasn't working properly. Second, toilet wouldn't flush properly and finally the third room was OK compared to the other ones but the bathtub wouldn't drain properly at all. I chopped at piece of my big toe in their pool, inside the pool, (yes, you read it right, chopped) and I had the worst experience after that because they don't freaking care. I made the best of this terrible experience and tried to enjoy it because it was a destination vacation but i would never stay there again or recomend it.
Stayed 7 nights in Jul 2025

8/10 Good

Julio C

Stayed 4 nights in Jul 2025

10/10 Excellent

Carmen

Liked: Amenities
Excellent thread and great for vacation
Stayed 3 nights in Jul 2025

8/10 Good

Bassantram Lalchan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the outside of the property, the artcheture of the building and the layout of the pools and also the landscape of the property. The thing that I didn't like is the rooms inside needs some TLC. For example the floor needs some work like retiles need to replace. Otherwise I will happy to go back to the property.
Stayed 4 nights in Jul 2025