2/10 Terrible
Melissa Lynn, Wilmington
Travelled with group
15 May 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had 3 rooms. At first, the rooms were ready. Then we were told not- if we paid an upgrade fee, they would be. We declined. They started out wanting a large amount of money. So we just went to the pool. At 3 pm, we returned to the desk, and they tried another upsell. We said no again. Another family with kids was having the same problem. During the week, others had the same problem I have been to this resort before. It's run-down. Pier-damaged-no longer usable, beach has shrunk, seaweed bad, outlets don't work, leaky toilets, bad air conditioning, no cheese for burgers, cabanas not worth the price. During the day, the adult sports bar is the kids' club. After 5 pm, an adult sports bar with pool tables & other games. A young boy was sitting at the bar all by himself after 11 pm. They burned the steaks, burned food on the food bar. Claim you only need reservations for the Japanese Steakhouse, and for the others, you will have a long wait. Cancun & Playa del Carmen are equal distance. The ride is expensive for 3 people. The pool is deeper than stated. The spa is outdated, and the equipment doesn't work. Pick a different resort until they get their act together. Look me up on Facebook if you need more info. Bathrooms did not have soap. Bring sanitizer or wipes with you to the pool. The no soap was a problem all around the resort.