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Dreams Natura Resort & Spa - All Inclusive

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Dates

September 2025

October 2025

4 outdoor pools, open 8:00 AM to 9:00 PM, pool cabanas (surcharge)

Couples treatment room(s), sauna, hot tub, steam room, body treatments

Overview
Rooms
Location
Policies

Very good

Popular amenities

Pet-friendly
Bar

Explore the area

Sm 31, Mz 03, Lote 101-21, Km 332, Carretera Cancun-Tulum, Puerto Morelos, QROO, 77500

Place, Moon Palace Golf Club
‪14 min drive‬
Place, Puerto Morelos Beach
‪21 min drive‬
Place, Petempich Bay
‪23 min drive‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
‪22 min drive‬

Room options

1 bedroom, premium bedding, down duvets, free minibar

Junior Suite Ocean View Double

Excellent

52 sq m
Sea view
Sleeps 4
2 Double Beds

Junior Suite Ocean View King

Excellent

52 sq m
Sea view
Sleeps 4
1 King Bed

Junior Suite Swim-Out King

52 sq m
Sleeps 3
1 King Bed

Junior Suite Tropical View Double

Good

52 sq m
Sleeps 4
2 Double Beds

Junior Suite Partial Ocean View Double

Excellent

52 sq m
Partial sea view
Sleeps 4
2 Double Beds

Junior Suite Partial Ocean View King

Very good

52 sq m
Partial sea view
Sleeps 4
1 King Bed

Preferred Club Junior Suite Swim-Out King

Exceptional

52 sq m
Sleeps 3
1 King Bed

Preferred Club Junior Suite Swim-Out Double

Very good

52 sq m
Sleeps 3
2 Double Beds

Preferred Club Junior Suite Partial Ocean View King

Excellent

52 sq m
Partial sea view
Sleeps 4
1 King Bed

Junior Suite Swim-Out Double

Wonderful

52 sq m
Sleeps 3
2 Double Beds

Preferred Club Junior Suite Ocean View Double

Wonderful

52 sq m
Ocean view
Sleeps 4
2 Double Beds

Preferred Club Junior Suite Ocean View King

Exceptional

52 sq m
Sea view
Sleeps 4
1 King Bed

Junior Suite Tropical View King

Exceptional

52 sq m
Sleeps 4
1 King Bed

Preferred Club Family Suite Ocean View

Exceptional

99 sq m
Ocean view
Sleeps 6
2 Double Beds

Preferred Club Master Suite Ocean View

Excellent

87 sq m
1 bedroom
Ocean view
Sleeps 4
1 King Bed

Preferred Club Master Suite Ocean Front

Very good

87 sq m
1 bedroom
Sea view
Sleeps 4
1 King Bed

Family Junior Suite Ocean View

Good

99 sq m
Ocean view
Sleeps 6
2 Double Beds

Preferred Club Ocean Front Double

Exceptional

52 sq m
Ocean view
Sleeps 4
2 Double Beds

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About the area

Puerto Morelos

When you stay at Dreams Natura Resort & Spa - All Inclusive in Puerto Morelos, you'll be on the beach, within a 15-minute drive of Moon Palace Golf Club and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. .This beach property is 14.6 mi (23.5 km) from Iberostar Cancun Golf Course and 15 mi (24.2 km) from Delfines Beach.

What's nearby

Xoximilco - 14 min drive - 10.2 km
Moon Palace Golf Club - 14 min drive - 10.9 km
Puerto Morelos Beach - 21 min drive - 17.5 km
Petempich Bay - 23 min drive - 14.3 km
Puerto Morelos Town Square - 24 min drive - 20.7 km

Getting around

Cancun Intl. Airport (CUN) - 19 min drive

Restaurants

‪Agave Mexican Cuisine - ‬2 min walk
‪Diamond Club Bar - ‬1 min walk
‪the cave - ‬4 min walk
‪Gourmet marché - ‬16 min walk
‪Agave Mexican Cuisine - ‬16 min walk

About this property

Dreams Natura Resort & Spa - All Inclusive

Luxury property on the beach, with 4 outdoor pools

Dreams Natura Resort & Spa - All Inclusive offers 553 air-conditioned accommodations with free minibar items and laptop-compatible safes. Beds feature down comforters and premium bedding. Smart televisions are featured in guestrooms. Bathrooms include showers, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include espresso makers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

A health club and a complimentary water park with a lazy river and waterslides are featured at the property. 4 outdoor swimming pools and 2 hot tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 8 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

Make yourself at home in one of the 553 air-conditioned rooms featuring free minibar items and Smart televisions. Your bed comes with down comforters and premium bedding. Complimentary wireless internet access is available to keep you connected. Bathrooms feature showers, complimentary toiletries, and hair dryers.

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor swimming pools, 2 hot tubs, and a complimentary water park. Additional features at this property include complimentary wireless internet access, concierge services, and an arcade/game room.

All-inclusive rates are available at this property. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy international cuisine at World Cafe Buffet, one of the property's 5 restaurants, or stay in and take advantage of the 24-hour room service. Mingle with other guests at the complimentary reception, held daily. Grab a drink at the swim-up bar while enjoying a refreshing dip in the property pool.

Featured amenities include a computer station, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Puerto Morelos? This property has 12208 square feet (1134 square meters) of space consisting of a conference center and 3 meeting rooms. Free valet parking is available onsite.

A complimentary manager's reception is offered each day.

World Cafe Buffet - This poolside buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.

Himitsu - This restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.

Bluewater Grill - This poolside steakhouse specializes in barbecue and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Bordeaux (French cuisine) - This restaurant specializes in French cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.

Oceana - Overlooking the garden, this restaurant specializes in seafood and serves breakfast and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Open select days.

24-hour room service is available.

All-inclusive details

All-inclusive room rates at Dreams Natura Resort & Spa - All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

24-hour room service

In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities

Volleyball

Ziplining

Kids club

Lessons/classes/games

Aerobics

Bartending

Cooking

Dancing

Language

Water fitness

Yoga

Entertainment

Theme parties

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Onsite parking available only on request
Free secured, uncovered self parking on site
Free secured, uncovered valet parking on site

Food and drink

5 restaurants
A poolside bar
A swim-up bar
Coffee and tea in common areas
Couples/private dining
Free daily manager's reception
Snack bar/deli

Restaurants on site

Bluewater Grill
Bordeaux (French cuisine)
Himitsu
Oceana
World Cafe Buffet

Things to do

2 hot tubs
4 outdoor pools
Arcade/game room
Billiards/pool table
Children's pool
Fitness classes
Free children's club
Free water park
Full-service spa
Health club
Kayaking
Lazy river
Outdoor pool (guest access)
Playground
Sauna
Shopping
Steam room
Waterslide
Wine tasting room
Yoga classes
Ziplining

Family friendly

4 outdoor pools
Arcade/game room
Baby toys
Children's games
Children's pool
Children's toys
Free children's club
Free rollaway/extra bed
Free supervised activities for children
Free water park access
In-room babysitting
In-room cot
Laundry facilities
Lazy river
Lifeguards on site
Playground
Snack bar/deli
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Wedding services

Business services

3 meeting rooms
Computer station
Conference centre (12,208 square foot of space)

Outdoors

On the beach
On the waterfront
Outdoor entertainment area
Pool cabanas (surcharge)
Pool loungers
Pool umbrellas
Terrace

Full-service spa

8 treatment rooms
Aromatherapy
Body scrubs
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Outdoor treatment areas
Sauna
Spa open daily
Sports massages
Steam room
Swedish massages
Thai massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible registration desk

8 floors
At least 80% lighting from LEDs
Ballroom
Banquet hall
Built in 2020
Comprehensive recycling policy
Lifeguards
Local artist showcase
No plastic drinking straws
Reception hall
Smoke-free property

Room amenities

Bedroom

Blackout drapes
Down comforter
Free cot
Free rollaway/extra bed
Hypo-allergenic bedding
Premium bedding

Bathroom

Free toiletries
Hair dryer
Shampoo
Shower
Slippers
Soap
Toilet paper
Towels provided

Entertainment

40-inch smart TV

Food and drink

24-hour room service
Champagne service
Espresso maker
Free stocked minibar
Meal delivery service

Air conditioning
Ceiling fan
Energy-saving switches in guestrooms
Free local calls
Iron/ironing board
Laptop workspace
Laptop-compatible safe
LED lighting
Phone
Water-efficient showers
Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 65 per pet, per night

Service animals are welcome, and are exempt from fees

Welcoming dogs only

1 total (up to 22 lbs per pet)

Pets cannot be left unattended

Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Food and water bowls are available

Children and extra beds

Children are welcome

Free rollaway/extra beds

Free cribs are available on request at the property

Payment types

Important information

Optional extras

Pet fee: USD 65 per pet, per night
Service animals are exempt from fees
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve onsite parking and access to the heated pool

This property accepts credit cards; cash is not accepted

Cashless transactions are available

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 8:00 AM to 9:00 PM

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

A fee for a mandatory Christmas Day gala dinner is included in the total price displayed for stays on December 25

A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31

A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on January 1

Only registered guests are allowed in the guestrooms

Guests under 12 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Property is also known as

Now Natura Riviera Cancun

Now Natura Riviera Cancun Puerto Morelos

Now Natura Riviera Cancun Hotel Puerto Morelos

Now Natura Riviera Cancun Hotel

Dreams Natura Resort & Spa - All Inclusive Reviews

8.2

Very good

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

8/10 Good

Marivien

Travelled with family, Travelled with group

30 June 2025

Liked: Cleanliness, staff & service, property conditions & facilities

I didn’t like the food. There’s only 2 elevators going to our rooms and 1 was out of service for the 3 days we were there. Not much places to shop. The women’s bathroom at the lobby was out of paper towel for one whole day. The restrooms should be checked frequently.

Stayed 5 nights in Jun 2025

10/10 Excellent

Refugio

29 June 2025

Stayed 5 nights in Jun 2025

2/10 Terrible

ashley, elizabeth

Travelled with family

29 June 2025

Liked: Staff & service

Disliked: Cleanliness, amenities, property conditions & facilities

**pls read other reviews under 3 stars. They are Accurate! Not to sound ungrateful and the Staff was beyond Nice … this review reflects Dreams itself and not the staff. comparing to other resorts near the area for the same price :: - resort is small; you sit literally on top of each other- in addition they closed off a whole pool area/lounge chair area for a wedding to pass at 4pm. - some pools were not open at the same time as others. Only one pool had a swim up bar and sooo crowded and drinks are watery (I’m not a drinker like that but not even one good cocktail) Food- compare other resorts was limited, trays constantly empty or food was cold. It just wasn’t fresh. The same 3 fruits served ( watermelon, cantaloupe and papaya.. sometimes pineapple) Italian restaurant was good but super small portion ( we ended dip at buffet ) Unfortunately - we couldn’t use the beach due to seaweed (not their fault) but then you are all stuck near the pool. Not enough activities for pple to be entertained. Less than 20 floaties for the entire resort ( there are slides and lazy rivers) U will be bored by day 3!

Stayed 5 nights in Jun 2025

8/10 Good

Gert

29 June 2025

Stayed 9 nights in Jun 2025

2/10 Terrible

Ana

29 June 2025

Disliked: Staff & service, amenities, property conditions & facilities

There was multiple incidents where employees were rude to me To begin w at check in I was never informed all bookin for restaurants were through app By the time I found out about App Which I had to go to very disrespectful employees Any time I needed help or asked for anything I got attitude as if I was bothering them. couldn’t book any restaurants I stayed a total of 4 nights 5 days And I was only able to eat at one restaurant which was the very last night and that’s because I had already talked to one of the managers on site and he made it happen But for a resort to offer restaurants and no availability that’s absolutely not okay. There were other incidents where in the buffet ( which was the most continent way to feed my kids ( only way to feed) The cooks/ employees were so rude There was an incident where I asked one of the cooks for a personalized pizza ( pepperoni) for my son and they told me NO That whatever was on the line was what was available ( keep in mind she was prepping dough to make pizzas) Just not for my son I am a single mom traveling w my kids who paid a little extra to give my son and daughter a memorable vacation but for me to have to tell them this is the only thing you can eat or not to be able to offer different foods or what they like was very disappointing. I spent most of my time and feeding my kids in the room to avoid anyone being rude to us. I’m very disappointed in how things played out for the amount of money I spent

Stayed 4 nights in Jun 2025

2/10 Terrible

Trudy

Travelled with family

27 June 2025

Disliked: Amenities

Property’s food was below average. Beach was heavily impacted by seaweed which also comes along with a heavy smell. We paid extra for preferred club however there was nothing preferred about to. Anyone can come and go into preferred lounge and pool area. The hotel did nothing to accommodate us after we asked for a different room. None of the pool bars had menus for drink options. Check in and check out was time consuming. We will not book another dreams hotel.

Stayed 5 nights in Jun 2025

4/10 Poor

Jacqueline

Travelled with family and small children

26 June 2025

Property smells horrible

Stayed 5 nights in Jun 2025

6/10 Okay

Garrett

25 June 2025

Stayed 7 nights in Jun 2025

6/10 Okay

michael

24 June 2025

The room was clean and well maintained. The report was also clean and well preserved. We found that the buffet and some of the restaurants were fairly hot during our dining experiences. We were unable to book the hibachi due to the application, not working properly.

Stayed 3 nights in Jun 2025

6/10 Okay

Alejandra

24 June 2025

Stayed 4 nights in Jun 2025

10/10 Excellent

Shilpa

24 June 2025

Liked: Amenities

Great

Stayed 4 nights in May 2025

8/10 Good

Merna

23 June 2025

Stayed 6 nights in Jun 2025

6/10 Okay

Michael, Menifee

Travelled with family

23 June 2025

Liked: Cleanliness

Dreams Natura Resort & Spa – A Balanced Review from a Recent Stay Arrival & Check-In: From the moment we arrived at Dreams Natura, the staff made us feel welcome. We were greeted with a glass of sparkling wine, and check-in was smooth and quick. The staff provided clear, helpful information about the resort, which made settling in easy. Room: We had booked an Ocean View Junior Suite, but unfortunately, the view didn’t meet expectations. Our room mostly overlooked another resort, with just a partial glimpse of the ocean. When I raised this with the front desk, they stood by their classification of the room as “ocean view” and declined my request to be moved or to compare with a different room. While the room was clean and comfortable, the view was disappointing. Thankfully, we didn’t spend too much time inside, but I do wish the resort had been more accommodating. Pools: The pool areas were well-maintained and enjoyable, though finding available seating could be a challenge, especially during peak times. As a family-friendly resort, expect plenty of kids, including in areas like the swim-up bar. I did notice a few kids splashing water near guests’ drinks, which might be a downside for those looking for a more relaxed adult setting. Food: The food was decent, though nothing particularly memorable. There was variety from day to day, but the desserts were underwhelming. If you’re a foodie, this resort may not impress, but as someone who isn’t too picky, I found it satisfactory. T

Stayed 7 nights in Jun 2025

10/10 Excellent

Natalie

22 June 2025

Stayed 4 nights in Jun 2025

2/10 Terrible

Nithikan

Travelled with family

22 June 2025

Liked: Staff & service

Disliked: Cleanliness, amenities, property conditions & facilities

With a rate of 5 stars, that couldn’t be farther from reality. We booked “Preferred Club Master Suite Ocean View” for 6 days. The room was spacious but smelled very bad. The couch smelled of mildew and the bedroom smelled like throw up. Our son refused to sit on the couch entire time and only sat on a chair. The bed was lumpy and pillows were hard. We understand it’s an all inclusive resort, but when the food from the pool area and room service is better than everything else, that says a lot. Restaurants weren’t clean and sanitized. The pools were nasty, with cups, food, and trash floating in them. The staff were good. We were trying to be ok with everything that didn't meet our expectations as good as the reviews were. However this was a terrible experience for us. I wouldn’t recommend this place if you are looking for 5-star hotel.

Stayed 5 nights in Jun 2025

8/10 Good

Maribel

Travelled with family

22 June 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This facility was nice and I loved how kid friendly was everything. My lil one had a blast. We did have a very rude staff member that was very upset because we didn’t want to buy the travel package they offered she was very very rude to us. Also on our very last night we where there the resort tried to implement reservations at all of the restaurants when it was never needed and we had a hard time eating at one of the restaurants it would of been nice that they noticed all of the guest so that we made sure we made that reservation.

Stayed 4 nights in Jun 2025

10/10 Excellent

Andrea R

Travelled with family

22 June 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Swim out room was terrific even though the water in it was cold. Spacious and comfortable.

Stayed 4 nights in Jun 2025

8/10 Good

Jennifer, Franklin

Travelled with family

21 June 2025

Liked: Cleanliness, amenities, property conditions & facilities

Nice resort, food was good, staff were nice. Biggest problem was the temperature of the room, it would not get cool enough to sleep comfortably.

Stayed 5 nights in Jun 2025

10/10 Excellent

Lindsay Marie

21 June 2025

Stayed 2 nights in Jun 2025

10/10 Excellent

Omar

21 June 2025

Stayed 5 nights in Jun 2025

8/10 Good

Adrian

Travelled with family

20 June 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Property was great, couldnt really access the beach because of large amounts of seaweed. Most resturaunts were great, service was bad at one of them.

Stayed 4 nights in Jun 2025

10/10 Excellent

James

20 June 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Jun 2025

10/10 Excellent

lakena

19 June 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Jun 2025

8/10 Good

Melissa

19 June 2025

Stay was really nice with cleanliness but the AC seems to have issues. All restaurants you go to is super hot with no sort

Stayed 4 nights in Jun 2025

10/10 Excellent

Anjenette, Philadelphia

Travelled with family

19 June 2025

Liked: Cleanliness, amenities, property conditions & facilities

Everything was fabulous, the staff were very attentive to all your needs and place was a “TEN”. Food could’ve been better but the drinks made up for it

Stayed 4 nights in Jun 2025

Dreams Natura Resort & Spa - All Inclusive

Photo gallery for Dreams Natura Resort & Spa - All Inclusive

Reviews

Popular amenities

Explore the area

Room options

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Junior Suite Ocean View Double

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Junior Suite Ocean View King

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Junior Suite Swim-Out King

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Junior Suite Tropical View Double

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Junior Suite Partial Ocean View Double

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Junior Suite Partial Ocean View King

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Preferred Club Junior Suite Swim-Out King

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Preferred Club Junior Suite Swim-Out Double

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Preferred Club Junior Suite Partial Ocean View King

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Junior Suite Swim-Out Double

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Preferred Club Junior Suite Ocean View Double

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Preferred Club Junior Suite Ocean View King

View all photos for Junior Suite Tropical View King

Junior Suite Tropical View King

View all photos for Preferred Club Family Suite Ocean View

Preferred Club Family Suite Ocean View

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Preferred Club Master Suite Ocean View

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Preferred Club Master Suite Ocean Front

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Family Junior Suite Ocean View

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Preferred Club Ocean Front Double

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About the area

Puerto Morelos

What's nearby

Getting around

Restaurants

About this property

Dreams Natura Resort & Spa - All Inclusive

All-inclusive details

Gratuities and taxes

Food and beverages

Activities and facilities/equipment

Water activities

Land activities

Lessons/classes/games

Entertainment

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More