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Neptune, an Ash Hotel

3.5 star property

Photo gallery for Neptune, an Ash Hotel

Property entrance
2 bars/lounges, karaoke bar, cocktail bar
2 bars/lounges, karaoke bar, cocktail bar
Staircase
The Gang Room, Two Queen Beds

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Pet-friendly
  • Breakfast available
  • Housekeeping
  • 24/7 front desk
  • Air conditioning

Explore the area

View map
122 Fountain Street, Providence, RI, 02903
  • Place, Amica Mutual Pavilion
    ‪1 min walk‬
  • Place, Rhode Island Convention Center
    ‪2 min walk‬
  • Place, Brown University
    ‪19 min walk‬
  • Airport, Providence, RI (PVD-T.F. Green)
    ‪14 min drive‬

Room options

View all photos for The Patron Double Room, 1 Double Bed

Premium bedding, pillow-top beds, minibar, individually decorated

The Patron Double Room, 1 Double Bed

8.6 out of 10
Excellent
(29 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Two Bunk Beds (The Kin Room)

Two Bunk Beds (The Kin Room)

Two Bunk Beds (The Kin Room)

8.2 out of 10
Very good
(10 reviews)
  • 23 sq m
  • Sleeps 2
  • 2 Twin Bunk Beds

View all photos for Four Bunk Beds (The Classmates Room)

Four Bunk Beds (The Classmates Room)

Four Bunk Beds (The Classmates Room)

8.0 out of 10
Very good
(1 review)
  • 28 sq m
  • Sleeps 4
  • 4 Twin Bunk Beds

View all photos for The Mates Room, One Queen Bed

The Mates Room, One Queen Bed

The Mates Room, One Queen Bed

  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for The Gang Room, Two Queen Beds

The Gang Room, Two Queen Beds

The Gang Room, Two Queen Beds

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for The King Room, One King Bed

The King Room, One King Bed

The King Room, One King Bed

9.6 out of 10
Exceptional
(17 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for The Guardian Suite, One King Bed

The Guardian Suite, One King Bed

The Guardian Suite, One King Bed

8.8 out of 10
Excellent
(6 reviews)
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Providence

With a stay at Neptune, an Ash Hotel, you'll be centrally located in Providence, steps from Rhode Island Convention Center and Amica Mutual Pavilion. .This hotel is 0.2 mi (0.4 km) from Providence Place Mall and 0.4 mi (0.7 km) from Johnson and Wales University.

What's nearby

  • Amica Mutual Pavilion - 1 min walk - 0.0 km
  • Rhode Island Convention Center - 2 min walk - 0.2 km
  • Johnson and Wales University - 3 min walk - 0.3 km
  • Providence Place Mall - 5 min walk - 0.4 km
  • Brown University - 19 min walk - 1.7 km

Getting around

  • Providence Station - 10 min walk
  • T.F. Green Airport (PVD) - 14 min drive

Restaurants

  • ‪La Salle Concessions - ‬4 min walk
  • ‪Maruichi Japanese Food & Deli - ‬2 min walk
  • ‪Dunkin' - ‬3 min walk
  • ‪Caffe Nero - ‬2 min walk
  • ‪The Stable - ‬2 min walk

About this property

Neptune, an Ash Hotel

Hotel with bars, steps from Rhode Island Convention Center
Neptune, an Ash Hotel offers 52 air-conditioned accommodations with minibars and designer toiletries. These individually decorated and furnished accommodations include desks. Pillowtop beds feature premium bedding. Flat-screen televisions come with premium cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
Make yourself at home in one of the 52 individually decorated guestrooms, featuring minibars and flat-screen televisions. Your pillowtop bed comes with premium bedding. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature designer toiletries and hair dryers.
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and bike storage.
Satisfy your appetite at the hotel's coffee shop/cafe, or stop in at the snack bar/deli. Need to unwind? Take a break with a tasty beverage at one of the 2 bars/lounges. Local cuisine breakfasts are available daily from 7:00 AM to noon for a fee.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Limited parking is available onsite.
Local cuisine breakfasts are available for a surcharge and are served each morning between 7:00 AM and noon.
The Dean Bar - Onsite cocktail bar.
The Boombox - Onsite karaoke bar. Open select days.
Bolt Coffee - Onsite coffee shop. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour offsite parking (USD 38.75 per night)
  • Limited on-site parking

Food and drink

  • Daily local cuisine breakfast available 7:00 AM to noon for a fee: USD 6 to 20 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Bolt Coffee
  • The Boombox
  • The Dean Bar

Things to do

  • Bicycle storage

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Payment types

Important information

Optional extras

  • Fee for local cuisine breakfast: approximately USD 6 to 20 per person
  • Nearby parking fee: USD 38.75 per night(2 ft away; open 24 hours)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Dean Hotel Providence
Dean Hotel
Dean Providence
The Dean Hotel
The Dean Hotel, An Ash
The Dean Hotel, an Ash Hotel Hotel
The Dean Hotel, an Ash Hotel Providence
The Dean Hotel, an Ash Hotel Hotel Providence

Neptune, an Ash Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 477 out of 1000 reviews
Rating 8 - Good. 259 out of 1000 reviews
Rating 6 - Okay. 139 out of 1000 reviews
Rating 4 - Poor. 81 out of 1000 reviews
Rating 2 - Terrible. 44 out of 1000 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is very cute and we enjoyed our stay. The area is great and there is plenty to walk to. The rooms do not have a coffee maker or refrigerator. There is ice available, but you have to call down to request it. There is a coffee counter in the lobby area to buy coffee, but it’s only open Thu-Sun, so we had no coffee available since we weren’t there those mornings. The bathroom is very small with little counter space, but it worked out okay for us. The shower is also very small and made it awkward to shower. The bed was fairly comfortable, but the couch is stiff. We enjoyed both bars (there is a ‘speakeasy’ and a karaoke bar called Boombox). We wish they were open more nights. Bartenders at both bars were terrific. Friendly and full of recommendations. The hotel staff was all wonderful, helpful, and kind.
Stayed 2 nights in Jul 2025

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It's an elective place, quirky, and why we selected it. I wish it had a few more amenities like readily available coffee and food bites. Other than that I enjoyed it and would recommend if you want to experience something other than the common hotel offerings
Stayed 3 nights in Jul 2025

6/10 Okay

Charlotte

Travelled with partner
Liked: Cleanliness, staff & service
Very nice hotel room in a great location - plenty of restaurants, bars and cafes nearby - the hotel staff we encountered were very nice and welcoming. Unfortunately we couldn't find a water cooler and the hotel cafe hours were not clear. The hotel has a single very small old fashioned lift (only fits 2 adults + luggage) that at times made some questionable noises and it took us 3 tries to get from Level 3 of 4 when checking out (stairs not an option with our luggage). The Boom Box Kareoke bar was fun, but would have been very noisy on lower levels at that end of the hotel! The walls were pretty thin and we were woken up at early hours by some inconsiderate, noisy guests returning to their rooms - bring your earplugs! The hotel car park is convenient but costs USD 40 a night.
Stayed 2 nights in Jul 2025

6/10 Okay

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Somewhere I missed this is a boutique hotel . Definitely not my style . Couldn’t even get a cup of coffee .. 5 star to the girls up front
Stayed 3 nights in Jul 2025

8/10 Good

Kevin

Travelled with partner
Liked: Staff & service, amenities
The staff was lovely, however we noticed the room was dusty, below the bed did not get cleaned, corners were full of dust. It was obvious because they had so much painted in dark grey and black where the white dust was noticable. Also, the toilet did not flush correctly so we felt like the room smelled like pee from time to time.
Stayed 2 nights in Jul 2025

8/10 Good

Sébastien

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quirky but so convenient. Walkable to all of downtown Providence and College Hill and surrounded by great restaurants and shopping. The staff is incredibly friendly - especially the morning barista. I would definitely stay there again.
Stayed 2 nights in Jul 2025

10/10 Excellent

Jeremy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute little hotel. Loved the speakeasy! Old school, charming elevator.
Stayed 1 night in Jul 2025

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

6/10 Okay

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Classic hotel, great service but bizarre tiny room

The Neptune (formerly Dean) Hotel is a classic old hotel in the heart of downtown Providence. The staff and service were great. Our room ws not only tiny, but there was more space available in the room to set up a chair (or couch) to watch someone in the shower through the window to the room than there was space to walk around the bed. Despite good service, this lack of space to move near the bed, due to a really strange room configuration of room 408 made our stay just OK.
Stayed 1 night in Jul 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the location and I loved the quaint classic style of the hotel. Felt more like home than it did a hotel.
Stayed 5 nights in Jul 2025

4/10 Poor

Elaine

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

Stephen

Stayed 2 nights in Jul 2025

6/10 Okay

Pauline, New York

Liked: Cleanliness
Disliked: Staff & service
I was surprised that there was no parking nor did staff help
Stayed 1 night in Jul 2025

10/10 Excellent

Quinn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice guest service!
Stayed 5 nights in Jul 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

A hit and a miss

We loved the design of the hotel & the location. But the staff, even though very nice individually, seemed disorganized—it was like no one ever talked or shared information with each other. The hotel was rebranding from The Dean Hotel to The Neptune, so possibly that is why? There are numerous examples from our stay, but I will just share the last two things that happened. The stay was prepaid, months before our visit. When we checked out, the person at the front desk said, you guys prepaid, everything’s good. I look at my credit card online later to find that The Dean/Neptune charged us again for the entire visit—except the new amount is less than what we prepaid. I spoke to the manager, and he reversed the 2nd charge right away, but had no real explanation about why we’d been double-billed. When we left, we left 2 postcards (stamped & addressed) for the hotel staff to mail. Instead of just mailing them, they put both postcards in an envelope, and mailed them to the 1st postcard recipient…2 months after our stay! I even don’t know what to think about that. Are there people who don’t know what postcards are?
Stayed 3 nights in Jun 2025

10/10 Excellent

tailyn, Tampa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely friendly and personable.
Stayed 3 nights in Jul 2025

10/10 Excellent

Amy, Charlotte

Stayed 1 night in Jul 2025

8/10 Good

Suvi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kind and accommodating staff, great location, great price and easy to get to and from. I’d stay again!
Stayed 3 nights in Jun 2025

10/10 Excellent

Amanda Jayne

Travelled with partner
Liked: Cleanliness
Coffee facility,not open.dark room worn out carpet runners with holes.
Stayed 2 nights in Jun 2025

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities

Creepy and claustrophobic.

Perhaps I overestimated what my experience would be like, but the hotel was very dated, with narrow hallways and dirty, worn carpets. The “lifts” looked claustrophobic and unsafe, so I opted to use the stairs instead. The room was fine. Small but clean with a nice bathroom. I had trouble sleeping because it was VERY noisy, with weird flushing sounds, creaky floors, and other sounds I can’t quite describe. The hotel also didn’t offer any amenities, not even coffee during my stay. I left as soon as I woke up, and I definitely won’t be back.
Stayed 1 night in Jul 2025

2/10 Terrible

Ryan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is no reason for anyone to ever support this place
Stayed 3 nights in Jul 2025