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Platinum Yucatan Princess Adults Only - All Inclusive

5.0 star property

Photo gallery for Platinum Yucatan Princess Adults Only - All Inclusive

View from property
6 restaurants, breakfast, lunch, dinner served; international cuisine
View from property
View from room
Indoor wedding

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar

Explore the area

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Prolongacion 5ta Avenida, Mz 20 Lote 006, Playa del Carmen, QROO, 77710
  • Place, Playa Xcalacoco
    ‪16 min walk‬
  • Place, Gran Coyote Golf
    ‪6 min drive‬
  • Place, El Camaleón Mayakoba Golf Course
    ‪6 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪49 min drive‬

Room options

View all photos for Junior Suite, Pool Access ((Swimout) Deluxe)

Junior Suite, Pool Access ((Swimout) Deluxe)

Junior Suite, Pool Access ((Swimout) Deluxe)

9.2 out of 10
Wonderful
(64 reviews)
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Junior Suite (deluxe)

1 bedroom, free minibar, in-room safe, desk

Junior Suite (deluxe)

8.2 out of 10
Very good
(94 reviews)
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Room, Swimout (Platinum)

1 bedroom, free minibar, in-room safe, desk

Deluxe Room, Swimout (Platinum)

7.0 out of 10
Good
(4 reviews)
  • 54 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room (Platinum)

1 bedroom, free minibar, in-room safe, desk

Deluxe Room (Platinum)

7.8 out of 10
Good
(15 reviews)
  • 54 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Round Bed (Honeymoon)

Suite, Round Bed (Honeymoon)

Suite, Round Bed (Honeymoon)

8.0 out of 10
Very good
(1 review)
  • 82 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Round Bed, Swimout (Honeymoon)

Suite, Round Bed, Swimout (Honeymoon) | Living area

Suite, Round Bed, Swimout (Honeymoon)

  • 82 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Hot Tub (deluxe)

1 bedroom, free minibar, in-room safe, desk

Junior Suite, Hot Tub (deluxe)

8.0 out of 10
Very good
(5 reviews)
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

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About the area

Playa del Carmen

When you stay at Platinum Yucatan Princess Adults Only - All Inclusive in Playa del Carmen, you'll be on the beach, within a 15-minute drive of El Camaleón Mayakoba Golf Course and Quinta Avenida. .This all-inclusive property is 5.9 mi (9.6 km) from Playa del Carmen Main Beach and 7.5 mi (12.1 km) from Maroma Beach.

What's nearby

  • Playa Xcalacoco - 16 min walk - 1.4 km
  • Gran Coyote Golf - 6 min drive - 3.2 km
  • El Camaleón Mayakoba Golf Course - 6 min drive - 3.2 km
  • Tres Rios Ecopark - 12 min drive - 8.1 km
  • Punta Esmeralda Beach - 13 min drive - 6.0 km

Getting around

  • Cancun Intl. Airport (CUN) - 42 min drive

Restaurants

  • ‪Amaranto - ‬18 min walk
  • ‪Restaurante Hacienda - ‬15 min walk
  • ‪El Beso Pool Bar - ‬17 min walk
  • ‪Piano Bar - ‬6 min drive
  • ‪Mike’s Coffee - ‬20 min walk

About this property

Platinum Yucatan Princess Adults Only - All Inclusive

Adults-only property with 6 restaurants and 13 outdoor pools
Platinum Yucatan Princess Adults Only - All Inclusive offers 470 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies or patios. 42-inch plasma televisions come with satellite channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

13 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include outdoor tennis courts, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Princess Spa Platinum has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body scrubs. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Make yourself at home in one of the 470 air-conditioned rooms featuring free minibar items and plasma televisions. Rooms have private furnished balconies or patios. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 13 outdoor swimming pools, a nightclub, and outdoor tennis courts. Additional features at this property include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Enjoy international cuisine at Yucatan, one of the property's 6 restaurants, or stay in and take advantage of the 24-hour room service. When you are in need of a refreshing drink, visit the beach bar or one of 8 bars/lounges, or 2 poolside bars. A complimentary buffet breakfast is served daily from 7:00 AM to 10:00 AM.
Featured amenities include a business center, express check-in, and dry cleaning/laundry services. Planning an event in Playa del Carmen? This property has facilities measuring 6426 square feet (597 square meters), including conference space. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 10:00 AM.
Yucatan - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Bruschetta - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Rodeo Grill - This theme restaurant specializes in Tex-Mex cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open 24 hours. Open daily.
Aroma - This fine-dining restaurant specializes in international cuisine and serves dinner only. Open daily.
Kotatsu - This theme restaurant specializes in Asian cuisine and serves dinner only. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Land activities

Fitness facilities
Soccer
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 2 poolside bars
  • 6 restaurants
  • 8 bars/lounges
  • A beach bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Aroma
  • Bruschetta
  • Kotatsu
  • Rodeo Grill
  • Yucatan

Things to do

  • 13 outdoor pools
  • 6 outdoor tennis courts
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Golf driving range
  • Gym
  • Hot tub
  • Nightclub
  • Sauna
  • Shopping
  • Steam room

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6,426 square feet of conference space
  • Business centre

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 5 buildings
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 42-inch plasma TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • LED lighting
  • Living room
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property enforces a strict dress code in the restaurants.

We should mention

A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Guests under 18 years old are not permitted at this adults-only property

Property is also known as

Platinum Yucatan Princess Adu
Platinum Yucatan Princess All Suites Playa del Carmen
Platinum Yucatan Princess All Suites Resort
Platinum Yucatan Princess All Suites Resort Playa del Carmen
Platinum Yucatan Princess Adults All inclusive Playa del Carmen
Platinum Yucatan Princess Adults Playa del Carmen
Platinum Yucatan Princess Adults

Reviews

Platinum Yucatan Princess Adults Only - All Inclusive Reviews

8.4

Very good

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 1579 out of 2893 reviews
Rating 8 - Good. 688 out of 2893 reviews
Rating 6 - Okay. 352 out of 2893 reviews
Rating 4 - Poor. 140 out of 2893 reviews
Rating 2 - Terrible. 134 out of 2893 reviews

Reviews

8/10 Good

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025

10/10 Excellent

Rachell Villanueva, Salem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room is in the quiet side of the resort, the food is OK and it’s pretty safe. You see some wild animals. The beach is not swimmable You need to walk for 5 minutes to the family resort if you want to swim in the beach, they have a lot of swimming pools I pretty much enjoy staying here.
Stayed 5 nights in Aug 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment I arrived to when I left everyone was amazing; checking in and out was a breeze no issues property is absolutely beautiful every one there made you feel welcomed and like family definitely will be back again for vacations ☺️💕
Stayed 5 nights in Aug 2025

8/10 Good

David Louis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was great and very friendly. I had a great time. Definitely will come when they have no seaweed. Thank you
Stayed 7 nights in Aug 2025

8/10 Good

Jessica Linda

Liked: Cleanliness, staff & service
Stayed 6 nights in Aug 2025

4/10 Poor

Nicholas

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Pools close at 8, which is nonsense. Booked honeymoon suite, didn’t get a private dinner. The resort cancelled it sighting rain, the sky’s were clear all day. Hibachi was really nice. Concierge is a joke. P (concierge manager), rude and deceitful. Post they have 6 restaurants- rarely open. Room service said would be 45 minutes, took 1.5 hours. The valets and bartenders are the only personal people who seem to care about the customer experience. Waiters and concierge all rude. Maybe it was because we were from the US. Really seemed like a we have your money anyway and do not care mentality. Will not return to a Princess resort. Looked amazing on paper. Super disappointed. Pro’s Valet/bartenders Excursions were amazing but can get those anywhere. Pools were nice, but closing at 8 at an adult all inclusive is ridiculous.
Stayed 3 nights in Aug 2025

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all amazing! Very friendly, accommodating, and made you feel like family! The food options were all fantastic! It was a great mix of relaxation and lots of entertainment! The day time activities at the main pool were all engaging and entertaining while still allowing a good atmosphere to relax in. There was a show every evening as well to finish the night off after a delicious dinner! The whole place was clean they did a great job of keeping up with the maintenance. We would absolutely love to come back!
Stayed 5 nights in Jul 2025

8/10 Good

Gregory, Dawsonville

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Swimouts
Stayed 5 nights in Aug 2025

4/10 Poor

ronnie

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Stu

Stayed 7 nights in Aug 2025

10/10 Excellent

Aaron

Stayed 3 nights in Aug 2025

8/10 Good

Leissa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was quiet and relaxing. The resort could do better letting guests know what activities are going on, liking putting notices in the room or having a channel dedicated to the resort with information. Also possibly a map of the resort where everything is located as well. About the rooms, definitely could use more lighting and a full length mirror.
Stayed 3 nights in Aug 2025

10/10 Excellent

Sofia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025

2/10 Terrible

Michelle, Worcester

Travelled with family
Disliked: Staff & service
Definitely not a 5 star resort! The only restaurant we could ever get into was the buffet, which is very small with minimal options compared to many other resorts I've been to. The other were closed every other night, so why am I paying for an all inclusive? As someone else mentioned, the maintenance of the property could be better. Yes, there are animals that roam freely as it is on a nature reserve, but the garbage everywhere attracts them even more, and they could clean up the poop that's all over the walkways a little more, but that isn't even my biggest issue. I was in Mexico for dental tourism. I had surgery and needed to rest to heal. The beds here are like sleeping on a board, the pillows are awful and every night I had tiny little bugs crawling all over me. My brother had severe allergic reaction to all of the animals, no fault of the resort, but I guess we were expected to stay and have him suffer. After the 3rd day we had to check out halfway through our stay and book another resort. I couldn't take not being able to sleep and my brother couldn't take the allergies anymore. The animals will rummage through your stuff when you are at the pool, or if you have anything on the balcony, leaving their fur and dander on your stuff. The hotel is refusing even a 50 percent refund of the the remainder of the stay that we could not tolerate. I didn' expect a full refund or even a refund of the days that we were there, but they refused and did not care.
Stayed 6 nights in Aug 2025

10/10 Excellent

aly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super
Stayed 5 nights in Apr 2025

10/10 Excellent

Amirah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are amazing and very helpful, the resort is very clean and the food was a 10/10
Stayed 3 nights in Aug 2025

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Loved our stay! The hotel was super clean, the staff was amazing, and the food with live entertainment made the whole experience so much fun." Loved our stay! The hotel was super clean, the staff was amazing, and the food with live entertainment made the whole experience so much fun." Loved our stay! The hotel was super clean, the staff was amazing, and the food with live entertainment made the whole experience so much fun.
Stayed 3 nights in Jul 2025

8/10 Good

Debra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was beautiful and the staff went above and beyond to make you feel comfortable. I was very disappointed that we could not use the beach. The smell was horrific. Not the hotels fault. My only complaint was that the gym was closed 3 of the 7 days that we were there, only 2 of the 4 restaurants were open each day and there wasn’t any prior warning as to which ones would be closed. The mosquitos were unbearable. Music was in the outside plaza and the mosquitos feasted on everyone. 😁. The outside plaza has no overhead fans so it was very hot sitting in there while being bit by mosquitoes. Would definitely go back to this resort but not in the summer.
Stayed 6 nights in Aug 2025

8/10 Good

ChyAnn Druesilla

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed comfort was great. Food options was okay
Stayed 7 nights in Jul 2025

10/10 Excellent

Magdalena Astacio-

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked the swim out pool suite. Everyone was attentive and pleasant. Fabiola AKA Fabi, the photographer, was such a sweetheart! We enjoyed our sessions with her and we highly recommend her to everyone! I set up a surprise for my husband in celebration of our 34th wedding anniversary. Paulette did not disappoint me. Our room was ready for our arrival with no issues. The room was decorated with balloons, rose petals and the flameless candles! Thank you Platinum Yukatan for a wonderful experience. Will be going again!
Stayed 5 nights in Jul 2025

10/10 Excellent

Tetiana

Stayed 5 nights in Jul 2025

6/10 Okay

Veronica

Liked: Cleanliness, staff & service
Disliked: Amenities
Here’s what I will say invest in some full length mirrors for the rooms. In rooms like mine that had the outdoor tubs maybe take note that some, well need replacing. The restaurants only opening every other night seemed quite limiting. With that said they were crowded as only two were open the staff did their best but some nights the food was cold. Me personally unless gifted I would not come back. I also celebrated my 50th birthday they did not send one piece of cake to my room to say happy birthday I have never went to a hotel and never had them at least give you a slice of cake. Lastly selling $32 usd sun block is just crazy work I get needing to make a profit that is just wild. Best of luck to y’all.
Stayed 4 nights in Aug 2025

6/10 Okay

Maria

Travelled with family
Liked: Cleanliness
The good: employees very friendly and courteous, good quality facilities and internet access. The bad: room service SUCKS!!! They act like they don’t want to service you and food arrives cold every single time plus selection is VERY limited, one of the times l order room service they didn’t even deliver it and l guess they noticed cause they called to ask and when l told him l never got my order he said he was going to check and l didn’t hear from him again so l ended up going to the buffet restaurant, Specialty restaurant are not open daily. Night show was cancelled and no notice was given. I have stayed at other resorts before and they had staff driving people around in golf carts 24-7 but not at this one. Is not convenient walking long distances to go eat or do anything. My bathroom had mold. Patio could’ve used a good swepping. Had to purchase a $1,600 pesos bottle to be able to make a “reservation” at one of the restaurants. Suppoused to be “All inclusive” but choices for drinks and food are limited or available for an extra charge🙄
Stayed 7 nights in Jul 2025

6/10 Okay

Diego

Travelled with group
Liked: Staff & service
Stayed here in August 2025. I think the pictures on the site are a bit more deceiving than what is in person. Overall, it was an ok resort to stay in. The staff were all incredibly kind and accommodating. However, the facilities and rooms themselves appeared to be a bit rundown and at times dirty. The rooms themselves were fine, but also need renovations and full deep cleanings. The food there was decent but nothing impressive. The beach area unfortunately had massive amounts of seaweed that made it impossible to go into the water and also had a strong smell which at times carried into the resort. The main pool area at times stayed noisy because of ongoing activities that were being done by the activities team. But there was another smaller pool, which was a lot calmer. The restaurants there were fairly nice however you were unable to make a reservation in advance and needed to present yourself a couple hours before dinner to make the reservation. If you are booking via Expedia, it is encouraged that you confirm in advance with the resort what you are booking is what you will be getting. When we arrived there were two rooms that we requested have two double beds. When we were checking in, they stated that this was not the case and provided the two rooms with one king size bed.I showed them the Expedia confirmation, but they stated that that was not what they had on their end. They were able to accommodate us in the end, but another detail to be mindful of beforehand.
Stayed 3 nights in Aug 2025

8/10 Good

Gerald K Roberts

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a really good resort. Really enjoyed the swim up suites. It would be have been great if all of the restaurants were open every night. They rotate during the week and you only have 2 or 3 to choose from. It was an overall good experience though.
Stayed 5 nights in Jul 2025