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Platinum Yucatan Princess Adults Only - All Inclusive

5.0 star property

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Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Hot tub

Explore the area

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Prolongacion 5ta Avenida, Mz 20 Lote 006, Playa del Carmen, QROO, 77710
  • Place, Playa Xcalacoco
    ‪16 min walk‬
  • Place, Gran Coyote Golf
    ‪6 min drive‬
  • Place, El Camaleón Mayakoba Golf Course
    ‪6 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪56 min drive‬

Room options

View all photos for Suite, Round Bed, Swimout (Honeymoon)

Suite, Round Bed, Swimout (Honeymoon) | Living area

Suite, Round Bed, Swimout (Honeymoon)

  • 82 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, Swimout (Platinum)

1 bedroom, free minibar, in-room safe, desk

Deluxe Room, Swimout (Platinum)

7.0 out of 10
Good
(4 reviews)
  • 54 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (deluxe)

1 bedroom, free minibar, in-room safe, desk

Junior Suite (deluxe)

8.2 out of 10
Very good
(91 reviews)
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Junior Suite, Hot Tub (deluxe)

1 bedroom, free minibar, in-room safe, desk

Junior Suite, Hot Tub (deluxe)

7.4 out of 10
Good
(3 reviews)
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite, Round Bed (Honeymoon)

Suite, Round Bed (Honeymoon)

Suite, Round Bed (Honeymoon)

8.0 out of 10
Very good
(1 review)
  • 82 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room (Platinum)

1 bedroom, free minibar, in-room safe, desk

Deluxe Room (Platinum)

7.8 out of 10
Good
(15 reviews)
  • 54 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Pool Access ((Swimout) Deluxe)

Junior Suite, Pool Access ((Swimout) Deluxe)

Junior Suite, Pool Access ((Swimout) Deluxe)

9.2 out of 10
Wonderful
(61 reviews)
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

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About the area

Playa del Carmen

When you stay at Platinum Yucatan Princess Adults Only - All Inclusive in Playa del Carmen, you'll be on the beach, within a 15-minute drive of El Camaleón Mayakoba Golf Course and Quinta Avenida. .This all-inclusive property is 5.9 mi (9.6 km) from Playa del Carmen Main Beach and 7.5 mi (12.1 km) from Maroma Beach.

What's nearby

  • Playa Xcalacoco - 16 min walk - 1.4 km
  • Gran Coyote Golf - 6 min drive - 3.2 km
  • El Camaleón Mayakoba Golf Course - 6 min drive - 3.2 km
  • Playa del Carmen Main Beach - 12 min drive - 9.1 km
  • Tres Rios Ecopark - 13 min drive - 8.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 42 min drive

Restaurants

  • ‪Amaranto - ‬18 min walk
  • ‪Restaurante Hacienda - ‬15 min walk
  • ‪Privilege Lounge - ‬13 min walk
  • ‪La Hacienda - ‬7 min walk
  • ‪Grand Sunset Princess swimup bar - ‬8 min walk

About this property

Platinum Yucatan Princess Adults Only - All Inclusive

Adults-only beachfront property with 13 outdoor pools
Platinum Yucatan Princess Adults Only - All Inclusive offers 470 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies or patios. 42-inch plasma televisions come with satellite channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

13 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include outdoor tennis courts, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Princess Spa Platinum has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body scrubs. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Make yourself at home in one of the 470 air-conditioned rooms featuring free minibar items and plasma televisions. Rooms have private furnished balconies or patios. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 13 outdoor swimming pools, a nightclub, and outdoor tennis courts. Additional features at this property include complimentary wireless internet access, concierge services, and gift shops/newsstands.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy international cuisine at Yucatan, one of the property's 6 restaurants, or stay in and take advantage of the 24-hour room service. When you are in need of a refreshing drink, visit the beach bar or one of 8 bars/lounges, or 2 poolside bars. A complimentary buffet breakfast is served daily from 7:00 AM to 10:00 AM.

Featured amenities include a business center, express check-in, and dry cleaning/laundry services. Planning an event in Playa del Carmen? This property has facilities measuring 6426 square feet (597 square meters), including conference space. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 10:00 AM.
Yucatan - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Bruschetta - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Rodeo Grill - This theme restaurant specializes in Tex-Mex cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open 24 hours. Open daily.
Aroma - This fine-dining restaurant specializes in international cuisine and serves dinner only. Open daily.
Asiatico - This theme restaurant specializes in Asian cuisine and serves dinner only. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Land activities

Fitness facilities
Soccer
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property enforces a strict dress code in the restaurants.

We should mention

A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Guests under 18 years old are not permitted at this adults-only property

Property is also known as

Platinum Yucatan Princess Adu
Platinum Yucatan Princess All Suites Playa del Carmen
Platinum Yucatan Princess All Suites Resort
Platinum Yucatan Princess All Suites Resort Playa del Carmen
Platinum Yucatan Princess Adults All inclusive Playa del Carmen
Platinum Yucatan Princess Adults Playa del Carmen
Platinum Yucatan Princess Adults

Platinum Yucatan Princess Adults Only - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1550 out of 2866 reviews
Rating 8 - Good. 681 out of 2866 reviews
Rating 6 - Okay. 353 out of 2866 reviews
Rating 4 - Poor. 143 out of 2866 reviews
Rating 2 - Terrible. 139 out of 2866 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Nathan

Stayed 7 nights in Jun 2025

10/10 Excellent

Edress

Liked: Cleanliness, staff & service, property conditions & facilities
Spot on
Stayed 3 nights in Jun 2025

6/10 Okay

Darrion Michael

Travelled with partner
Disliked: Staff & service
Property was mostly clean, the sports complex was rundown and looked almost abandoned with minimal up keep.
Stayed 5 nights in Jun 2025

6/10 Okay

Delaney

Liked: Cleanliness
It was okay
Stayed 3 nights in May 2025

10/10 Excellent

Shanita

Liked: Cleanliness
I had a great time there. M
Stayed 2 nights in Jun 2025

10/10 Excellent

Eric

Stayed 7 nights in Jun 2025

10/10 Excellent

Judith

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean!! Food was not great
Stayed 4 nights in Jun 2025

10/10 Excellent

Crystal

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The food at Yucatán buffet was always tasty and fresh. Servers were always warm welcoming and attentive. Swim up pool room was awesome. Pool was clean and warm
Stayed 5 nights in Jun 2025

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

Highly recommend with minor service tweaks

Overall Experience: We had a great stay and would definitely recommend it. The food and beverages met our expectations, we really enjoyed them. We also appreciated that most of the dining restaurants didn’t require reservations, which made things more convenient. Vibe: The resort offers the best of both worlds, you can enjoy a quiet, relaxing atmosphere or a more dynamic, lively experience, all within the same property. Area for Improvement: Customer-oriented service could be enhanced. ie, bartenders seemed hesitant to offer drink suggestions or engage with guest questions, and hosts at dinning restaurants could be more welcoming for a better service experience. Special Shout-Out: Kudos to the bellboys and the spa team for their outstanding service!
Stayed 2 nights in Jun 2025

10/10 Excellent

Nastassja

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything
Stayed 4 nights in Jun 2025

10/10 Excellent

Preston

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Food and staff are amazing. Rooms are very clean and in excellent condition
Stayed 5 nights in Jun 2025

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
So much to do in the resort. We couldn't do it all in a weeks stay ! We booked Platinum Yukatan, so it gave us access to all the restaurants in the 4 resorts. It was a fun time !
Stayed 6 nights in Jun 2025

8/10 Good

Kia

Stayed 4 nights in May 2025

6/10 Okay

Eric

This is not a 5 star p
Stayed 5 nights in Jun 2025

8/10 Good

Majory

Stayed 5 nights in Jun 2025

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay. Everything was in good order.
Stayed 5 nights in Jun 2025

8/10 Good

Antonio Viramontes

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was nice and helpful. Property was good overall.
Stayed 5 nights in Jun 2025

10/10 Excellent

Scott, Bridge City

Always a pleasure m
Stayed 6 nights in Jun 2025

8/10 Good

Gabrielle Selina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really loved staying at this property. Even though the beach wasn’t usable because of the seaweed staff made sure guest felt relaxed and comfortable at the pool areas. Property is super clean though it does show a little wear and tear in some parts of the room. Room service was great, maid service was great. Poolside service was great. Def would recommend this resort to anyone looking to get away and truly relax.
Stayed 4 nights in Jun 2025

10/10 Excellent

Natalia Gamboa

Liked: Cleanliness, staff & service, property conditions & facilities
All
Stayed 4 nights in Jun 2025

10/10 Excellent

Bianca

Stayed 3 nights in Jun 2025

6/10 Okay

David Gene

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed there before 6 month ago. It was wonderful then and we had to stay again. We did stay again and it was nothing compared to our first time. Restaurant ran out of food, refrigerator was not restocked, service was not very good in the restaurants . Room service was excellent. We wont stay there again. We will try another resort next time. All seeweed at the beach but it was not their failt.
Stayed 4 nights in Jun 2025

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the best resort I have ever been to. What a beautiful experience. Best people, service and amenities. Food was top notch. And the entire experience was beyond wonderful. I will be back and tell everyone I can about it. Thank so much 😁
Stayed 7 nights in Jun 2025

8/10 Good

Juan, Covington

Liked: Cleanliness, amenities, property conditions & facilities
It was overall grand. Sometimes the waiters and waitresses were in a bad mood. Besides those few times everything else was excellent.
Stayed 10 nights in Jun 2025

6/10 Okay

Melvice

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The pools were nice. The food wasn’t very great at the buffet , only 1 day we went it was really good and we stayed for 5 days. Tried to go to the restaurants. They were first come first serve , but you couldn’t make a reservation which was annoying. The bars & bartenders were pretty great. The beach was full of seaweed and smelled really bad. The rooms were nice although they went in and took our food out that we were saving for later when the restaurants closed. It was just ok , wouldn’t go back again.
Stayed 4 nights in Jun 2025