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Platinum Yucatan Princess Adults Only - All Inclusive

5.0 star property

Photo gallery for Platinum Yucatan Princess Adults Only - All Inclusive

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8 bars/lounges, 2 poolside bars, beach bar
Garden
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Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • All-inclusive
  • Hot tub

Explore the area

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Prolongacion 5ta Avenida, Mz 20 Lote 006, Playa del Carmen, QROO, 77710
  • Playa Xcalacoco
    ‪16 min walk‬
  • Gran Coyote Golf
    ‪6 min drive‬
  • El Camaleón Mayakoba Golf Course
    ‪6 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪56 min drive‬

Room options

View all photos for Suite, Round Bed, Swimout (Honeymoon)

Suite, Round Bed, Swimout (Honeymoon) | Living area

Suite, Round Bed, Swimout (Honeymoon)

  • 82 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, Swimout (Platinum)

1 bedroom, free minibar, in-room safe, desk

Deluxe Room, Swimout (Platinum)

7.0 out of 10
Good
(4 reviews)
  • 54 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (deluxe)

1 bedroom, free minibar, in-room safe, desk

Junior Suite (deluxe)

8.4 out of 10
Very good
(88 reviews)
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Junior Suite, Hot Tub (deluxe)

1 bedroom, free minibar, in-room safe, desk

Junior Suite, Hot Tub (deluxe)

7.4 out of 10
Good
(3 reviews)
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite, Round Bed (Honeymoon)

Suite, Round Bed (Honeymoon)

Suite, Round Bed (Honeymoon)

8.0 out of 10
Very good
(1 review)
  • 82 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room (Platinum)

1 bedroom, free minibar, in-room safe, desk

Deluxe Room (Platinum)

7.8 out of 10
Good
(15 reviews)
  • 54 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Pool Access ((Swimout) Deluxe)

Junior Suite, Pool Access ((Swimout) Deluxe)

Junior Suite, Pool Access ((Swimout) Deluxe)

9.2 out of 10
Wonderful
(57 reviews)
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

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About the area

Playa del Carmen

When you stay at Platinum Yucatan Princess Adults Only - All Inclusive in Playa del Carmen, you'll be on the beach, within a 15-minute drive of El Camaleón Mayakoba Golf Course and Quinta Avenida. .This all-inclusive property is 5.9 mi (9.6 km) from Playa del Carmen Main Beach and 7.5 mi (12.1 km) from Maroma Beach.

What's nearby

  • Playa Xcalacoco - 16 min walk - 1.4 km
  • Gran Coyote Golf - 6 min drive - 3.2 km
  • El Camaleón Mayakoba Golf Course - 6 min drive - 3.2 km
  • Playa del Carmen Main Beach - 12 min drive - 9.1 km
  • Tres Rios Ecopark - 13 min drive - 8.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 42 min drive

Restaurants

  • ‪Amaranto - ‬18 min walk
  • ‪Alberca - Pool - ‬9 min walk
  • ‪Privilege Lounge - ‬13 min walk
  • ‪Piano Bar - ‬6 min drive
  • ‪Restaurante Hacienda - ‬15 min walk

About this property

Platinum Yucatan Princess Adults Only - All Inclusive

Adults-only beachfront property with 13 outdoor pools
Platinum Yucatan Princess Adults Only - All Inclusive offers 470 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies or patios. 42-inch plasma televisions come with satellite channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

13 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include outdoor tennis courts, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Princess Spa Platinum has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body scrubs. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Make yourself at home in one of the 470 air-conditioned rooms featuring free minibar items and plasma televisions. Rooms have private furnished balconies or patios. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 13 outdoor swimming pools, a nightclub, and outdoor tennis courts. Additional features at this property include complimentary wireless internet access, concierge services, and gift shops/newsstands.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy international cuisine at Yucatan, one of the property's 6 restaurants, or stay in and take advantage of the 24-hour room service. When you are in need of a refreshing drink, visit the beach bar or one of 8 bars/lounges, or 2 poolside bars. A complimentary buffet breakfast is served daily from 7:00 AM to 10:00 AM.

Featured amenities include a business center, express check-in, and dry cleaning/laundry services. Planning an event in Playa del Carmen? This property has facilities measuring 6426 square feet (597 square meters), including conference space. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 10:00 AM.
Yucatan - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Bruschetta - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Rodeo Grill - This theme restaurant specializes in Tex-Mex cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open 24 hours. Open daily.
Aroma - This fine-dining restaurant specializes in international cuisine and serves dinner only. Open daily.
Asiatico - This theme restaurant specializes in Asian cuisine and serves dinner only. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Land activities

Fitness facilities
Soccer
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 2 poolside bars
  • 6 restaurants
  • 8 bars/lounges
  • A beach bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Aroma
  • Asiatico
  • Bruschetta
  • Rodeo Grill
  • Yucatan

Things to do

  • 13 outdoor pools
  • 6 outdoor tennis courts
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Golf driving range
  • Gym
  • Hot tub
  • Nightclub
  • Sauna
  • Shopping
  • Steam room

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6,426 square feet of conference space
  • Business centre

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 5 buildings
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 42-inch plasma TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • LED lighting
  • Living room
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property enforces a strict dress code in the restaurants.

We should mention

A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Guests under 18 years old are not permitted at this adults-only property

Property is also known as

Platinum Yucatan Princess Adu
Platinum Yucatan Princess All Suites Playa del Carmen
Platinum Yucatan Princess All Suites Resort
Platinum Yucatan Princess All Suites Resort Playa del Carmen
Platinum Yucatan Princess Adults All inclusive Playa del Carmen
Platinum Yucatan Princess Adults Playa del Carmen
Platinum Yucatan Princess Adults

Platinum Yucatan Princess Adults Only - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1474 out of 2770 reviews
Rating 8 - Good. 673 out of 2770 reviews
Rating 6 - Okay. 345 out of 2770 reviews
Rating 4 - Poor. 139 out of 2770 reviews
Rating 2 - Terrible. 139 out of 2770 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Maria Angela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Different options, places to eat how clean it was. I didn't like the beach area too much rocks would not recommend it if people are Beach going tight, otherwise it was great
Stayed 7 nights in Apr 2025

8/10 Good

Bilos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was amazing, the food was great and the rooms were a little outdated but very clean and doesn’t smell. But the BEACH on the other hand was awful, so many big rocks you can’t even go in without the swimming shoes and even with those it was painful I had many little cuts on my feet. The seaweed was even worse, we go to Mexico to be on the beach but sadly we weren’t able to enjoy it! It was smelling bad and the rocks were horrible. If you’re looking to go swim at the beach I’d stay away from this resort, if you’re okay with the pool then it’s a great one!
Stayed 4 nights in May 2025

10/10 Excellent

Tim, South Jordan

Stayed 6 nights in Apr 2025

10/10 Excellent

Shelby Nicole

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Room was clean, beds comfy. The staff were great all around!! Food snd drinks were great as well!
Stayed 5 nights in Apr 2025

10/10 Excellent

julie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Activities were great, employees were entertaining. Some restaurants could use a little more taste. But food was good. They were doing an awesome job on the beach seaweed but it was unfortunate it wasnt really swimable. Very relaxing looking forward to planning our next trip. Could use a little more pool time.
Stayed 3 nights in May 2025

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our first time at this resort and we will definitely try to come back. Everything was just perfect for our situation. I love our room and that i had access to the pool with a grab bar. I am handicapped and everything went great.
Stayed 3 nights in May 2025

10/10 Excellent

Myeisha

Liked: Cleanliness, staff & service, property conditions & facilities
We had a lovely time. Staff took excellent care of us
Stayed 3 nights in Mar 2025

10/10 Excellent

JASON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

Markus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic place! 10/10
Stayed 10 nights in Apr 2025

10/10 Excellent

Niannza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very peaceful and relaxing at night and fun during the day. Buffet could have been better only complaint
Stayed 3 nights in May 2025

8/10 Good

Artis

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property. Food is okay at best. Pool honestly better than 5 star resorts i been too.
Stayed 5 nights in May 2025

8/10 Good

Darlin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing special Marcelo and Israel from the lobby. I didn’t receive any special treatment or benefits fro the hotel
Stayed 3 nights in May 2025

10/10 Excellent

Holly Noel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This all-inclusive adults only resort forces you into a state of deep relaxation. It's a smaller resort filled with art, nature, and beautiful architecture! We enjoyed the big poolside shade beds and quiet pool-side reading after a few days of the sun-drenched party pool. Deep tissue massages, endless drinks, excellent service. What a week!
Stayed 4 nights in May 2025

10/10 Excellent

Beth

Stayed 1 night in May 2025

10/10 Excellent

Jeffery James, Auburn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The 2 , 4 star ratings are due to the beach , it was covered in sea weeds and smelled like dead fish,apparently this only happens certain times. The other is for hallways, dirty mostly from the coatimundi. We were in building 1 which is as far as you can get from main bar, food and evening entertainment. But close to main pool.
Stayed 7 nights in Apr 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great. We really enjoyed our time there. We will definitely be back.
Stayed 4 nights in Apr 2025

10/10 Excellent

Lara

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Overall this resort was perfect for us. The staff was friendly, the rooms beautiful and it was very clean. The only issue we had is the wine selection for an all inclusive was poor and it wasn’t included in the rooms.
Stayed 5 nights in May 2025

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2025

10/10 Excellent

Joshua S

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Apr 2025

6/10 Okay

Monica, Oroville

Travelled with partner
Liked: Cleanliness, property conditions & facilities
I booked this hotel because it was an Expedia VIP Property. We were going to stay at the Hyatt but decided to stay here because of this. First I would like to say that Aurelia the concierge was the only reason we did not leave the hotel on the 2nd day. We were celebrating a special.occasion and he went above and beyond to ensure that what I planned was successful. It was amazing. The bellman, bartenders were also very friendly. Most staff we came in contact with the exception of the front desk staff and management were friendly. Our issue is we were given the VIP ugrade. The Jacuzzi tub broke the evening that we arrived and when we brought it to the atrention of the supervisor after it could not be fixed because the motor went out. We were told that we could move to another room with two queen beds which was not an option or wait for it to be fixed. The manager communicated to the supervisor that basically they were not going to do anything for us because we received an upgrade anyway and didn’t pay for it. I reminded them that they have an agreement with Expedia that if they had availability we would receive an upgrade but that upgrade should not be in a room with broken amenities. They said it would be fixed the next day at 8am. It was not fixed until the afternoon.This set the tone for our whole visit. The property is beautiful but small. The food is good. Pools are poorly designed. Beach front is full of seaweed. The SPA experience was not good.
Stayed 5 nights in Apr 2025

10/10 Excellent

Shawn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent 5 days with a group of 12. Had a great time. Staff were friendly and helpful, food options were great, didn’t have a disappointing meal and never had trouble getting into any of the restaurants. Rooms were clean, ac was programmed and wouldn’t go below 22. That was only concern with room. Fridge was restocked daily. Had a swim up room which was a great option for a quiet afternoon in a pool. Main pool staff were amazing and the lunch served was awesome. Some of the afternoon pool activities could use a change. The bingo game does not get a lot of involvement and is more annoying to those who would rather have some music playing and cold drinks flowing. Entertainment nightly was great. Overall great stay and happy we choice this resort.
Stayed 4 nights in Apr 2025

8/10 Good

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2025

10/10 Excellent

Celeste Pearlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Apr 2025

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Always fun!
Stayed 5 nights in Apr 2025

10/10 Excellent

Caitlyn Carmen, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2025