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Iberostar Selection Paraíso Maya Suites - All Inclusive

4.5 star property

Photo gallery for Iberostar Selection Paraíso Maya Suites - All Inclusive

8 outdoor pools, pool umbrellas, pool loungers
Property video
Lobby
Lobby
On the beach, white sand, sun-loungers, beach umbrellas

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • All-inclusive
  • Hot tub

Explore the area

View map
Playa del Carmen, QROO
  • Place, Playa Paraiso Golf Course
    ‪10 min walk‬
  • Place, Cirque du Soleil Boutique at Vidanta Riviera Maya
    ‪2 min drive‬
  • Place, Maroma Beach
    ‪9 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪40 min drive‬

Room options

View all photos for Junior Suite, Accessible

Free minibar, in-room safe, desk, laptop workspace

Junior Suite, Accessible

  • 58 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite

Free minibar, in-room safe, desk, laptop workspace

Junior Suite

8.8 out of 10
Excellent
(40 reviews)
  • 58 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Beachside

View from room

Junior Suite, Beachside

8.0 out of 10
Very good
(9 reviews)
  • 62 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Promo)

Free minibar, in-room safe, desk, laptop workspace

Junior Suite (Promo)

8.0 out of 10
Very good
(2 reviews)
  • 58 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Tropical View)

View from room

Junior Suite (Tropical View)

10.0 out of 10
Exceptional
(1 review)
  • 58 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Last room available

Free minibar, in-room safe, desk, laptop workspace

Last room available

10.0 out of 10
Exceptional
(1 review)
  • 58 sq m
  • Sleeps 4
  • 1 Double Bed OR 1 King Bed

View all photos for Junior Suite, Poolside

View from room

Junior Suite, Poolside

  • 58 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Tropical View)

View from room

Junior Suite (Tropical View)

  • 58 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Room (One Bedroom, Star Family)

View from room

Room (One Bedroom, Star Family)

9.0 out of 10
Wonderful
(2 reviews)
  • 58 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Accessible

Free minibar, in-room safe, desk, laptop workspace

Junior Suite, Accessible

  • 58 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Room (One Bedroom, Star Family)

View from room

Room (One Bedroom, Star Family)

  • 58 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds

View all photos for Junior Suite, Poolside

View from room

Junior Suite, Poolside

9.4 out of 10
Exceptional
(6 reviews)
  • 58 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Last room available

Free minibar, in-room safe, desk, laptop workspace

Last room available

  • 58 sq m
  • Sleeps 1
  • 1 Double Bed OR 1 King Bed

View all photos for Junior Suite

Free minibar, in-room safe, desk, laptop workspace

Junior Suite

  • 58 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Beachside

View from room

Junior Suite, Beachside

  • 62 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Promo)

Free minibar, in-room safe, desk, laptop workspace

Junior Suite (Promo)

10.0 out of 10
Exceptional
(1 review)
  • 58 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

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About the area

Playa del Carmen

Located in Playa del Carmen, Iberostar Selection Paraíso Maya Suites - All Inclusive is by the ocean, a 2-minute drive from Playa Paraiso Golf Course and 14 minutes from Maroma Beach. .This all-inclusive property is 10.9 mi (17.5 km) from Ojo de Agua Beach and 12 mi (19.3 km) from Punta Esmeralda Beach.

What's nearby

  • Paradise Beach - 8 min walk - 0.7 km
  • Playa Paraiso Golf Course - 10 min walk - 0.8 km
  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 2 min drive - 1.1 km
  • Maroma Beach - 9 min drive - 4.9 km
  • Tres Rios Ecopark - 14 min drive - 11.6 km

Getting around

  • Cancun Intl. Airport (CUN) - 36 min drive

Restaurants

  • ‪La Laguna - ‬1 min walk
  • ‪Restaurante La Plaza - ‬2 min walk
  • ‪Lobby Bar Acuarium - ‬1 min walk
  • ‪Snake Bar At Iberostar Maya - ‬5 min walk
  • ‪Star Café - ‬2 min walk

About this property

Iberostar Selection Paraíso Maya Suites - All Inclusive

Luxury property on the beach, with 8 outdoor pools
Iberostar Selection Paraíso Maya Suites - All Inclusive offers 434 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies. Televisions come with cable channels and pay movies. Bathrooms include shower/tub combinations with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, complimentary toiletries, and hair dryers.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

Guests can play rounds at the 18-hole golf course and enjoy the facilities at the waterpark with a lazy river and waterslides. 8 outdoor swimming pools and 2 hot tubs are on site. In addition to a children's pool, other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Sensations has 25 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. The spa is open daily. Guests under 18 years old are not allowed in the spa. There are hot springs/mineral springs on site.
Make yourself at home in one of the 434 air-conditioned rooms featuring free minibar items. Rooms have private furnished balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature jetted bathtubs and rainfall showerheads.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After practicing your swing on the golf course, you can dip into one of the 8 outdoor swimming pools or 2 hot tubs. Additional amenities at this property include complimentary wireless internet access, concierge services, and gift shops/newsstands.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite at La Pagoda, one of the property's 20 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the 2 coffee shops/cafes. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 8 bars/lounges. A complimentary buffet breakfast is served daily from 7:00 AM to 11:30 AM.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this property consist of conference space and a meeting room. Free valet parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 11:30 AM.
La Pagoda - This buffet restaurant serves lunch and dinner.
La Marina - This restaurant serves dinner only. Reservations are required. Open daily.
Bistró L'Etoile - This restaurant specializes in international cuisine and serves dinner only. Reservations are required. Open daily.
El Rancho - This steakhouse serves dinner only. Reservations are required. Open daily.
Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

À la carte meals and snacks included
In-room minibar (some restrictions)

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free covered self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 2 coffee shops/cafes
  • 20 restaurants
  • 8 bars/lounges
  • A beach bar
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Bistró L'Etoile
  • El Rancho
  • La Marina
  • La Pagoda

Things to do

  • 18-hole golf course
  • 2 hot tubs
  • 8 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Golf clubhouse
  • Golf clubs/equipment
  • Health club
  • Kayaking
  • Lazy river
  • Nightclub
  • Optional golf privileges
  • Pilates classes
  • Playground
  • Pro golf shop
  • Sauna
  • Shopping centre
  • Snorkelling
  • Steam room
  • Tennis
  • Waterslide
  • Windsurfing

Family friendly

  • 8 outdoor pools
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting
  • Laundry facilities
  • Lazy river
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 25 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • Banquet hall
  • Eco-friendly cleaning products used
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch TV with cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 50.91 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

All Inclusive Iberostar Paraiso Maya
Iberostar Maya Paraiso
Iberostar Paraiso Maya
Iberostar Paraiso Maya All Inclusive
Iberostar Paraiso Maya All Inclusive Playa del Carmen
Iberostar Paraiso Maya Playa del Carmen
Maya Iberostar
Paraiso Maya
Iberostar Paraiso Maya Hotel Playa Paraiso
Iberostar Paraiso Maya Playa Paraiso, Riviera Maya, Mexico
Iberostar Riviera Maya
Iberostar Paraiso Maya All Inclusive All-inclusive property
Iberostar Selection Paraíso Maya All Inclusive Playa del Carmen
Iberostar Selection Paraiso Maya All Inclusive Playa del Carmen
Iberostar Paraiso Maya All Inclusive
Iberostar Selection Paraíso Maya All Inclusive

Iberostar Selection Paraíso Maya Suites - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 545 out of 1007 reviews
Rating 8 - Good. 260 out of 1007 reviews
Rating 6 - Okay. 112 out of 1007 reviews
Rating 4 - Poor. 56 out of 1007 reviews
Rating 2 - Terrible. 34 out of 1007 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Norma

Travelled with family and small children, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Hotel was nice, however the service was poor. Under staffed and, staff not very professional. We did have a couple of excellent staff members like Hania and her captain ( can’t remember his name) other than them two, they all seemed rushed, the service at reg sit down restaurant was poor, except in the Japanese one ( the geisha).
Stayed 5 nights in Jun 2025

8/10 Good

Steven

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property…the Maya Suites were very nice and recently updated. The food was very good as a whole. The service was also mostly very good. The beach was not very nice during our stay due to the high levels of sargassum…but the pools were great!
Stayed 7 nights in Jun 2025

8/10 Good

Trang

Stayed 4 nights in Jun 2025

10/10 Excellent

Grace

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
liked the food. could have been closer to the beach
Stayed 7 nights in Jun 2025

8/10 Good

Renee

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Not the fault of the resort but the Sorgassum was horrible and the smell was horrible
Stayed 4 nights in Jun 2025

8/10 Good

Ravi David

Stayed 5 nights in Jun 2025

4/10 Poor

Stephy

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The overall experience of the resort was great. Pool beaches and performances were all spectacular. The only bad thing we all said was the booking of the restaurants. We tried to book restaurants on the app and in person and it wasn't working and no one told us that we should do it right away when we get to the resort.
Stayed 5 nights in Jun 2025

10/10 Excellent

Raelene

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our 3rd trip to Maya Suites. We absolutely love everything about this resort! The staff amazing. There is always something new to discover on the resort.
Stayed 5 nights in Jun 2025

4/10 Poor

Anthony

Travelled with family
Liked: Cleanliness, property conditions & facilities
Property is just older
Stayed 3 nights in Jun 2025

8/10 Good

Scott

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Jun 2025

4/10 Poor

Salvador

Travelled with family
Nuestro cuarto estaba sucio los espejos no los limpiaban por más de un mes podías ver la tierra en los vidrios,todos los pasillos de las habitaciones llenos de platos sucios vasos por días nadie los recogía y los pasillos en toda la semana nunca se barrieron ni trapearon y se veían negros de mugre y muy sucios solo el lobby estaba limpio cada vez hay menos limpieza en estos hoteles y eso es lo que enferma a las personas por eso hay tanta bacteria
Stayed 5 nights in Jun 2025

6/10 Okay

christina

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very average resort. I wish there were food options closer to the pools instead of taco stands. The property is kind of confusing .
Stayed 4 nights in Jun 2025

10/10 Excellent

milena

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Beautifully properly. Food was pretty good. Excellent service. Lots of activities for kids. Highly recommend it.
Stayed 4 nights in May 2025

10/10 Excellent

MIGUEL

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Installations , amenities , all personal working there , so kind and helpful , activities , all was great.
Stayed 4 nights in May 2025

10/10 Excellent

Mike James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff do try to make your stay as easy as possible.
Stayed 6 nights in May 2025

8/10 Good

Alfonso Rene

Stayed 3 nights in May 2025

4/10 Poor

Vernon Dwayne

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Large centipedes in the room(we understand it’s an island environment) they wouldn’t or couldn’t move us, but fumigated our room while we were there. No VIP Expedia recognition. Had to pay out of pocket almost $400USD from the jewelry store on property as they wouldn’t let us use the entire credit there after being told by the concierge at 62/63 and jewelry shop attendant. We’ve stayed many times at Iberostar, first and last time at Maya!
Stayed 5 nights in May 2025

10/10 Excellent

Erick

Stayed 5 nights in May 2025

10/10 Excellent

Lizett

Stayed 3 nights in May 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience
Stayed 5 nights in May 2025

8/10 Good

Patrick O'Connor

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is what makes this place great. I was lost the entire time unless I was right next to the pool
Stayed 7 nights in Apr 2025

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2025

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great
Stayed 4 nights in May 2025

8/10 Good

Hilda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

Elizabeth

Stayed 4 nights in Apr 2025