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Probably one of the best hotels I’ve stayed at! The service was amazing, I stayed here for my birthday and I got a surprise birthday cake. This item isn’t even on the menu for room service! The room was great, and the room service and house keeping was reliable. I stayed in Rio de janerio and in São Paulo also during my trip, and I will say this is easily the best experience in terms of hotel. The area here is safe enough where I didn’t worry about walking around alone in the evening and the mall next store is super handy having a supermarket as well. Overall this was the best experience I could have hoped for. 10/10.

The hotel was a beautful place to stay But the rudness of the older gentleman was to much telling us where to park our car or or always watching what you do makes you uncomfortable. The wooden fire should be more clear as you use the wood for the fire only to find out your being charged which is no where to be found on paper or online. So felt a little like a scheme for money at the end which ruined the trip a little. We stayed when the weather dropped so we had to use the fire and asking for extra wood we were yelled at that it was to late etc and the weather was 2 degrees. If you walked around the property you were followed by the older man only for him to yell. The breakfast was horrible! Eggs were just yellow water. For us we wouldnt stay at this property again! Just because of the extra charges and the older man.

Excelente experiência de estadia e conforto para o casal. Atendentes atenciosos e educados por todo o Hotel. Além de proporcionar uma melhoria muito significativa em nossa saúde física e mental através de um ambiente harmonioso e tranquilo.

Staff was excellent, very attentive! Location of the hotel wasn’t the best. Halls were a little creepy since the light would turn on one by one as you walk by, like in a horror movie, breakfast was delicious, parking was paid, which is weird since it’s not a downtown location with limited parking… All in all a good bang for the buck.

Gostamos de tudo no hotel, exceto a experiência no restaurante Vezzoso…. Nas últimas vezes que fomos, ele não era cobrado a parte e a qualidade era infinitamente superior… além de não nos terem informado no ato da reserva que tinha uma cobrança a parte, o fato de estar pior nos deixou bastante insatisfeitos (exemplo: desta vez tinha apenas 1 queijo…. Tudo bem que era grana padano, mas apenas 1 eu achei péssimo….. Da última vez que fomos tinha macarrão “ao vivo”, uma infinidade de queijos, e fomos atendidos por uma pessoa que nos apresentou todas as opções e fez questão que provássemos tudo, foi excelente. Dessa vez tínhamos reservado a sexta e o sábado, mas depois da experiência da sexta, cancelamos e não pretendemos voltar mais no restaurante. Foi triste e decepcionante.

Eu e minha família gostamos muito do Hotel, eu recomendo