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Cascada Boutique Hotel

4.0 star property

Photo gallery for Cascada Boutique Hotel

Family Room Large
Double Room Medium | Mountain view
Bar (on property)
Flat-screen TV
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Air conditioning
  • 24/7 front desk
  • Pet-friendly
  • Room service

Explore the area

View map
Bundesplatz 18, Lucerne, LU, 6003
  • KKL Lucerne
    ‪6 min walk‬
  • Chapel Bridge
    ‪8 min walk‬
  • Lucerne Town Hall
    ‪9 min walk‬
  • Zürich (ZRH)
    ‪53 min drive‬

Room options

View all photos for Family Room Large

Family Room Large

Family Room Large

  • Sleeps 6
  • 2 Queen Beds

View all photos for Family Room Medium

Hypo-allergenic bedding, free minibar, in-room safe

Family Room Medium

9.6 out of 10
Exceptional
(4 reviews)
  • 38 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Double Room Large

Double Room Large

Double Room Large

8.8 out of 10
Excellent
(22 reviews)
  • 25 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Double Room Small

Double Room Small

Double Room Small

9.8 out of 10
Exceptional
(12 reviews)
  • 16 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room Medium

Hypo-allergenic bedding, free minibar, in-room safe

Double Room Medium

9.4 out of 10
Exceptional
(17 reviews)
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Single Room

Single Room

Single Room

8.8 out of 10
Excellent
(8 reviews)
  • 12 sq m
  • City view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Family Room Small

Family Room Small

Family Room Small

9.8 out of 10
Exceptional
(8 reviews)
  • 35 sq m
  • Sleeps 4
  • 4 Twin Beds

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About the area

Lucerne

With a stay at Cascada Boutique Hotel, you'll be centrally located in Lucerne, within a 10-minute walk of KKL Lucerne and Chapel Bridge. .This hotel is 0.9 mi (1.4 km) from Loewenplatz and 1.1 mi (1.8 km) from Lion Monument.

What's nearby

  • KKL Lucerne - 6 min walk - 0.6 km
  • Chapel Bridge - 8 min walk - 0.7 km
  • Lucerne Town Hall - 9 min walk - 0.8 km
  • Chateau Guetsch - 19 min walk - 1.6 km
  • Swiss Transportation Museum - 4 min drive - 3.1 km

Getting around

  • Lucerne (QLJ-Lucerne Train Station) - 6 min walk
  • Zurich Airport (ZRH) - 64 min drive

Restaurants

  • ‪Tacuba - ‬4 min walk
  • ‪Two Hands Coffeehouse - ‬3 min walk
  • ‪BOLERO Restaurante - ‬1 min walk
  • ‪Pizza Blitz - ‬3 min walk
  • ‪Parterre - ‬3 min walk

About this property

Cascada Boutique Hotel

Hotel with a restaurant, a quick walk to KKL Lucerne
Cascada Boutique Hotel offers 66 air-conditioned accommodations with free minibar items and safes. Each accommodation is individually decorated. A pillow menu is available. Flat-screen televisions come with satellite channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

This Lucerne hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 66 individually decorated guestrooms, featuring free minibar items and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and concierge services. Additional features at this hotel include shopping on site and a television in a common area.
Enjoy Spanish cuisine at Bolero Restaurante, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Buffet breakfasts are available daily from 7:00 AM to 10:30 AM for a fee.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
Bolero Restaurante - This restaurant specializes in Spanish cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (CHF 22 per night)
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: CHF 20 for adults and CHF 10 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Bolero Restaurante

Things to do

  • Free bicycle rentals
  • Shopping
  • TV in common areas

Family friendly

  • Laundry facilities
  • Mini-fridge
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station

Outdoors

  • Terrace

Accessibility

  • Lift

More

  • 1 building
  • 7 floors
  • Built in 1910
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Free stocked minibar
  • Limited room service
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Heating
  • Individual decor
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CHF 15 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 2.10 per person, per night. This tax does not apply to children under 12 years of age.
  • Tourism fee: CHF 2.80 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CHF 20 for adults and CHF 10 for children
  • Self parking fee: CHF 22.00 per night
  • Pet fee: CHF 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number KZV-SLU-000026

We should mention

Only registered guests are allowed in the guestrooms

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Cascada Swiss Quality
Cascada Boutique-Hotel Hotel Lucerne
Cascada Swiss Quality Hotel Lucerne
Cascada Swiss Quality Lucerne
Swiss Quality Hotel Cascada
Cascada Boutique-Hotel Hotel
Cascada Boutique Hotel Hotel
Cascada Boutique Hotel Lucerne
Cascada Boutique Hotel Hotel Lucerne

Cascada Boutique Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 612 out of 972 reviews
Rating 8 - Good. 271 out of 972 reviews
Rating 6 - Okay. 64 out of 972 reviews
Rating 4 - Poor. 20 out of 972 reviews
Rating 2 - Terrible. 5 out of 972 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mark Lambert

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel is clean and well-kept. Rooms are spacious. Staff are courteous and friendly. We will definitely recommend this hotel to our families and friends.
Stayed 3 nights in Jun 2025

10/10 Excellent

ALEJANDRO

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic little hotel next to the train station and all the main attractions in Lucerne.
Stayed 2 nights in Jun 2025

10/10 Excellent

Noelani

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely tiny room but somehow incredibly comfortable and everything worked great
Stayed 2 nights in May 2025

10/10 Excellent

MOHAMMAD, RICHARDSON

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place, very near to our tours’ meeting points too. Somehow our AC stopped working when we came back in hot weather and couldn’t be fixed until next day. But they provided us two fans that took care pretty well. Breakfast was awesome with healthy choices. Ambiance and service were great. A lot of food options around it too. Would highly recommend!!
Stayed 4 nights in May 2025

10/10 Excellent

Rita

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Only 2 blocks walking distance from the train station. Very nice boutique hotel with spacious accommodations. We were 4 friends and had a big 2 bedroom, 2 bath unit with balconies making it spacious for all our luggage. Top notch staff. Two of my friends left 2 items behind and hotel called us after check out and even mailed the items to our upcoming destination and it was there when we arrived. Amazing! I would give more stars if available. And to top it off… didn’t charge us anything for this. Would definitely recommend
Stayed 2 nights in Apr 2025

10/10 Excellent

Cara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I absolutely loved our stay at Cascada! The staff are so helpful. They speak English very well, even though they feel that they don't. Haha! They are excellent at accommodating unusual needs and they are knowledgeable about booking activities in the area. We will definitely stay at Cascada again!
Stayed 4 nights in May 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and accessibility
Stayed 2 nights in May 2025

10/10 Excellent

Jody L

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect location

Hotel was perfect!! Location was very close to the public transit area. Highly recommend.
Stayed 4 nights in May 2025

2/10 Terrible

Darla

Travelled with family
Disliked: Staff & service, amenities
The front desk staff forgot to give us our 6 am wake up call. Front desk staff also gave us incorrect sight seeing information. After I complained to Expedia last time, about this, the hotel gave us an unwanted very small inexpensive box of chocolates. When I told the hotel manager that we felt they should refund us fifty per cent of one night’s stay she refused and said she could not do that. When we argued with her she took off one of our breakfast charges. We do not believe this is adequate compensation for our very poor experience. Our room overlooked many train tracks and was very loud and noisy until midnight every day. The Cascada Hotel is situated in a dirty and derelict rundown area of town. The included breakfast offerings each morning were inconsistent, as was the very unpredictable unprofessional service at the hotel breakfast restaurant. This is not a four star hotel in any way shape or form.
Stayed 4 nights in May 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are great
Stayed 5 nights in May 2025

10/10 Excellent

Debra

Stayed 3 nights in May 2025

6/10 Okay

JUAN

No coffee in the room
Stayed 2 nights in Jan 2025

6/10 Okay

JUAN

Good restaurant, friendly staff
Stayed 1 night in Jan 2025

6/10 Okay

JUAN

Good Spanish restaurant
Stayed 1 night in Jan 2025

6/10 Okay

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Can not recommend Cascada

4 stars are totally overrated, my single room didn't even have space to leave my open suitcase anywhere and no space to empty it either. I am slim, still I knocked myself several times in the bathroom. A more round person wozld not fit in maybe sideways. Only instant coffee in the room, very poor for 4 stars. Good: location perfect service was good and friendly, free non-alcoholic mini bar, decent free nespresso coffee in the lobby (6 levels below my room). Too much money for too little comfort.
Stayed 4 nights in Apr 2025

8/10 Good

Melanie

Great stay - just 2 points: price of filtered water in the restaurant was expensive (want to do the right thing eco wise but at €12 for 2 of you is a lot), and the offer of plastic water bottle on check out didn’t seem right. Other than that everything was excellent.
Stayed 2 nights in Apr 2025

10/10 Excellent

phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Single room

The room was small but contained everything that I would expect it to contain and all was in good condition. All staff I met were courteous and attentive. I was there for just one night but would have gladly stayed longer 🙂
Stayed 1 night in Apr 2025

10/10 Excellent

Gaurav

Travelled with family
Liked: Amenities
Clean comfortable rooms. Friendly staff. Great location.
Stayed 3 nights in Apr 2025

10/10 Excellent

miriam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

William Dafydd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent 3 night stay at Cascada hotel. Short walk from train station. Really friendly and helpful staff made our stay really relaxed. Breakfast was brilliant.
Stayed 3 nights in Apr 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

weber

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Staff very friendly. Close to train station and old town. Refrigerator is stocked daily with water and soda. Nespresso coffee machine a plus.
Stayed 3 nights in Apr 2025

10/10 Excellent

Melanie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Mauricio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel great service
Stayed 2 nights in Apr 2025