6/10 Okay
Ian
12 Oct 2025
Liked: Cleanliness, property conditions & facilities, room comfort
My room (214) was a really lovely room and it was very clean, comfortable and spacious. The bathroom was super too. However, there were some things other than the room that niggled me. The double doors between sections of the second floor often banged even when you were trying to pass through them quietly. This is just annoying (and noisy!) for all concerned. I had dinner in the hotel restaurant on the Saturday evening and it was absolutely fine but I did feel that the two guys running the show (one on the bar, one on the floor) were stretched a little thin. Maybe it was a one-off, but resourcing this properly should be looked at. And finally, I went to the Reception desk on the 4th floor after breakfast to enquire about the car park discount and to say I was packing up my things and will be leaving shortly. She said not to worry about bringing my card back up and told me to leave it in my room. She checked if I owed anything and think she must have checked me out as I was locked out of my room when I went back downstairs to finish packing. I had to go back up to the 4th floor and get it sorted. Also, the promised £8 discount wasn't applied to my car park charges when I was exiting the basement car park (Derbion) despite me adding my registration number to the system on Reception. Things like this are so basic, and SO easy to get right!
Ian
Stayed 1 night in Oct 2025




















