Staff was unwelcoming, robotic, felt like they were reading full a script, never made eye contact.
Room was horrible. AC/HEAT was broken, shower knobs and handles were broken, missing, which made it extremely difficult to tu red n on, off and adjust.
Bed was hard, very uncomfortable to sleep on.
Room was EXTREMELY noisy being right beside the icemaker and elevators, constant traffic back & forth and doors slamming.
Breakfast was ok. We won’t use this establishment for any of our future trips to Orlando and Universal Studios area.
Recommend avoiding!