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The hotel is very well presented. We had a spacious and comfortable room. It offers excellent on-site facilities including a mini-mart, spa, barbershop, gym, and a large swimming pool, making it a convenient all-in-one stay. Guests benefit from several complimentary services, including breakfast, access to the gym, and even a massage, which added great value to the overall experience. The bedding was particularly comfortable, the staff were consistently nice and attentive, and the surrounding area felt safe and secure. However, there were a couple of downsides. The swimming pool was under cleaning for the duration of our four-night stay and was only available on the day of checkout. In addition, the restaurant’s air conditioning did not seem to be working properly, making the space quite warm and uncomfortable. As a result, we often opted to have breakfast delivered to our room. The breakfast buffet was also limited, being available only on Sunday and offering a relatively small selection. Overall, despite these issues, I had a very positive experience and would definitely return.

Customer service was very helpful

I had a thoroughly disappointing stay at this hotel. From the moment I arrived, it was clear this was not going to live up to expectations. The hotel had a persistent unpleasant smell—not just in the room but throughout common areas like the lobby. The room itself was extremely worn out and tired-looking. I was initially given the wrong room, which was only corrected after I complained. There were frequent power outages during my stay, often leaving me in complete darkness for several minutes before the generator kicked in. On two occasions, I was given visibly dirty towels, which had to be replaced. The bathroom was poorly stocked with the cheapest quality toilet paper, and the shower pressure was so weak it was barely functional. Most concerning, I experienced constant itching after lying in the bed, which raised questions about cleanliness and hygiene. For over £500 for a 3-night stay, this was absolutely not value for money. I was relieved to leave and would not recommend this hotel under any circumstances.