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Staff and facility is amazing!

The property is huge and awesome. We took a walk around and were impressed by the opulence… certainly a class of its own ! We enjoyed the peaceful lounge where we had a drink on the house. We loved the courtyard where we had a lovely French dinner. We also had a wonderful Japanese dinner. Both the meals were of high quality and reasonably priced. Service was immaculate! We had a 4-night stay and felt very much at home. The room design was classic and very well kept and the amenities were of high quality too ! Staff were very helpful esp Mr Ryn…There was always someone at the hotel front to receive us warmly. Although there were many on going private functions, we did not feel the crowd. We thoroughly enjoyed our stay !

If you are staying more than 2 days get a rental car. The hotel is very good at what it does, which is provide a relaxing atmosphere with an accessible onsen. The restaurants there are not really restaurants. Breakfast is a buffet of plentiful food, mostly Japanese but I believe a pure westerner could survive. There is no lunch service. The dinner is a set menu of classical Japanese fare, which after the second day becomes a bit tiresome, but doable. They also offered a bonus meal at 9pm of noodles and such. There is a modest happy hour from about 3pm to 8:30 pm which provides a variety of booze and snacks. Staff speaks no English, so be prepared for that, but they are very friendly. My Japanese is passable so I was able to get assistance from the staff to get a rental car and reserve taxis, etc. There is no laundry service and if you have a tattoo you mus cover it while in the onsen. I checked at other hotels with onsens and most don't allow tattoos at all. The location is up on a little hill away from anything walking distance. There is no safe walking path of significant length around the hotel that is not on a narrow road, so don't count on any walks. There is a tennis court but other than that not any place to get cardio. But if you are coming here you are not coming for that. I am including in the description so the reader knows what is there. I would come again for sure.

Clean room but not spacious

Staff were friendly and were ready to work with non-Japanese speakers

The onsens were really great. Awesome breakfast, worth the extra cost. Moderate twin family room has 2 beds , 1.5 twin size. Not small as a twin, but not big as a double bed. Manga room massage chairs and free use space room were all great touches . The Lawson and bus stop across the street were super handy. 10 minute walk to Mito Station . Perfect for a stay in Mito! Will return!