We stayed at Fiesta Americana Riviera Nayarit for a New Year’s Eve trip and were very disappointed. Aside from friendly staff and a decent NYE event, this resort falls far below expectations.
Check-in was late, the upgraded “ocean view” we never got was mostly palm trees and condos, and the room was old and poorly maintained, broken fixtures, no bathroom privacy (no doors: shower straight into the room), leaking tub, missing door locks, and a balcony door with no lock. Housekeeping was unreliable, and the minibar stopped being restocked after day three unless requested.
Room service didn’t work since our phone didn’t work (went down to the lobby to order and food never came), food quality was poor, and the resort is severely understaffed. Restaurant waits exceeded an hour with no staff available to even address large lines, towels and beach chairs were often unavailable or filthy, and for most of our stay only one elevator worked. Cabanas are not worth the upcharge, dirty, soaked bedding and no service came during our 6hr stay there despite being advertised as bar service.
The property feels unmanaged, with non-guests freely accessing the resort from the public beach. We’ve stayed at many resorts in Riviera Nayarit and Mexico, and this was the worst experience, by a long shot. We do not understand how this resort has 8 out of 10 on the ratings nor how it can be called a “luxury resort”. Spend your money elsewhere.