Book V3 ANZ Hotels Nowra accommodation from AU$111

Absolutely appalled by our stay at Nightcap in Nowra. This was honestly one of the worst hotel experiences we’ve had. The biggest issue was the complete lack of reliable hot water for the entire stay. Three separate incidents of freezing cold showers over multiple days and clearly nobody cared enough to fix the issue. We reported this each time we couldn't access warm water and each time our concerns went unassisted. The facilities advertised online were also completely misleading. The swimming pool was green, dirty and unusable, yet this was never disclosed before arrival. The customer service was equally terrible. Every single time we went to reception there was nobody there. We were constantly left waiting for assistance, and on one occasion the after-hours phone wasn’t even answered. To top it all off, another family staying there told us they walked into their room to find cockroaches all over the bed. The manager on checkout (I believe his name was Harry) was rude, dismissive and clearly just wanted us gone as quickly as possible instead of addressing any of the very valid complaints we raised. No accountability, no apology, and absolutely no care for guests. This hotel was poorly maintained, badly managed and nothing like what was advertised. Between the freezing showers, unusable facilities, absent staff and terrible customer service, this stay was an absolute disaster. I would strongly recommend staying somewhere else.

Could be better

Staff were very accommodating with early check in and really pleasant to deal with. Thanks

Room was clean and a great size - slight issue but the venue and management were very accomodating and I appreciate their assistance with it

Lovely staff

Apartment was good size and well equipped.