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​I am writing to formally lodge a complaint regarding our stay from May 15th to 17th, 2026. What was meant to be a relaxing family retreat resulted in severe distress, unacceptable hygiene failures, and unexpected financial costs. ​Upon a late check-in on Friday, our room was infested with moths and insects crawling on the carpet. The reception staff were incredibly helpful and professional, doing their absolute best to reassign us to the 7th floor. Disappointingly, this second room suffered from the exact same infestation, with dead insects squashed along the wardrobe rails due to a clear lack of housekeeping. This distressing environment reduced my six-year-old daughter to tears. ​Given these untenable conditions, it was impossible to stay. I presented video evidence to the duty manager and requested a full refund. We were forced to seek alternative accommodation at 10:00 PM. This ordeal was emotionally draining and financially burdensome, forcing us to incur last-minute costs for alternative accommodation and transport. Furthermore, my parents had to cut their trip short, entirely ruining our family plans. ​A standard refund is insufficient for this level of disruption. While I appreciate that front-line staff did everything they could, property maintenance is management's responsibility. I expect full accountability and compensation for our losses and distress.

Lovely building, very quiet clean room

The Ibis seem to spend their money on the reception and their hallways. The rooms are miserable, prison like, the noise from the road horrendous as the windows are like paper, there is carpet in the room that looks like fuzzy felt and certainly just attached to concrete, the mattress is a toppper to which they add the sheets so you can see the disgusting bed base. The TV is from the early 2000's and the unit its attached to has holes in it. When i asked to change rooms to one at the rear, the staff didn't even bother looking. Then they want to charge £20 for breakfast......

Clean room, welcoming staff. Great place to stay.

Stayed here for one night. Rooms and bathrooms very dated and tired. Beds and pillows very uncomfortable. I went down for breakfast about 8am and everything was cold and had run out. No juice machine, just empty jugs. Sadly I wouldn’t recommend this hotel.

Very nice hotel, 5 star ⭐