Northern Virginia Ski Resorts

Staff was very friendly and helpful!

Lovely property, great rooms and a feeling of luxury.

Hotel was excellent and met all my needs

The room was clean. The hotel is conveniently located to the Metro train. It's a great place to stay if you're flying out of Dulles or wanting to use the Metro to tour DC.

I’m extremely disappointed with my experience with this Hyatt property. I booked a room for March 6 but cancelled the reservation within about an hour after learning that my international travel plans had changed due to a major disruption overseas. A Hyatt representative even sent a waiver to the front desk confirming the charge should be waived. Despite cancelling immediately and never checking in or using the room, I was still charged. When I contacted the hotel, the manager refused to review the situation and stated that because the hotel was fully booked that night, a refund would not be issued. This was very frustrating, especially given the circumstances and the waiver that had already been sent. I have since escalated the issue to Hyatt corporate and hope they will resolve it fairly. I expected better customer service and understanding from a brand like Hyatt.

Clean room, quiet, easy check-in and check out.