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This was by far the worst hotel experience I’ve ever had. The moment I walked into the room, it smelled heavily like cigarette smoke. The entire place felt dirty and poorly maintained. To make matters worse, there were cockroaches in the bathroom — completely unacceptable. I felt so uncomfortable and disgusted that I couldn’t even stay the night. I had to leave immediately. What made the experience even more frustrating was that I couldn’t get a refund because more than an hour had passed since check-in, even though I had only stepped out briefly to get food. I would not recommend this hotel to anyone. Save yourself the trouble and stay somewhere else

The hotel is very dated and the rooms are pretty banged up.

First I want to say the staff was excellent! They really helped correct the situation. I choose hotels.com for the pay when you get there option and have been paying with cash. When I got to the hotel their policy is no cash and they informed me to go to Target to put money back on my card. Which I did and Target doesn’t do any thing like that. They then waved something so that I can use my debit card which just barely had enough. They have to discount the room like .50 because I only had cash. I know this is a world of no cash but no where in the directions on hotel.com does it say that. According to the staff it’s on their website but I never went to that. Pool was okay, rooms weren’t so great. We could totally hear everything going on next door, even when they ran water l

Unfortunately this hotel is poorly managed. We had 2 rooms here for a girls weekend & there are MANY issues with the service. The front desk couldn’t find my reservations when I was checking in. I had to provide info & they recreated the bookings. To name a few other issues, the floors in the rooms are filthy. Housekeeping avoided servicing the room as much as possible. For my 3 night stay, we had one ‘partial’ service. The amenities in the room are not ideal- a cooler that hardly cools anything, few hangers, a shower door that doesn’t allow you to place a mat outside, no garbage in main bath area, hardly any TV channels to choose from as most have become “gray”, community ice without any scoop (sanitation issue/broken glass concerns)…shall I continue? We witnessed staff arguing at the lobby bar. 1 bartender servicing the entire lobby & restaurant. Food in the restaurant did not come out as ordered. Service in lobby/bar was beyond terrible. Trash in common areas as there was nobody working to pick up used items. Our second room wasn’t ready on time & it had cooler issues for my friend’s temperature sensitive medication. Shall I go on? Valet was efficient-the highlight of our trip. Carlos the bellman was friendly. Ritchie and Tyler in the restaurant are friendly & doing the best job they can given the circumstances. Phil at the bar needs more support so he isn’t unhinged. I got a measly resort fee credit. Great location.Too bad because it should be great for the price.

One of thee best hotels I have stayed in !!

Very clean and comfortable great location