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Hotel Express Newcastle Gateshead

2.5 star property

Photo gallery for Hotel Express Newcastle Gateshead

Individually decorated, individually furnished, laptop workspace
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Family Room, Ensuite
Executive Suite, Ensuite (Sleeps 6)

Reviews

6.0 out of 10

Popular amenities

  • Free Wi-Fi
  • Parking available
  • Room service
  • Housekeeping
  • 24/7 front desk

Explore the area

View map
Cuthbert St, Gateshead, England, NE8 1AF
  • Place, Utilita Arena Newcastle
    ‪15 min walk‬
  • Place, The Glasshouse
    ‪18 min walk‬
  • Place, Quayside
    ‪5 min drive‬
  • Airport, Newcastle (NCL-Newcastle Intl.)
    ‪22 min drive‬

Room options

View all photos for Double Room, Ensuite

Individually decorated, individually furnished, laptop workspace

Double Room, Ensuite

  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Twin Room, Ensuite

Individually decorated, individually furnished, laptop workspace

Twin Room, Ensuite

  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Family Room, Ensuite

Family Room, Ensuite

Family Room, Ensuite

  • 17 sq m
  • 3 bedrooms
  • Sleeps 3
  • 1 Single Bed and 1 Double Bed
  • Free Wi-Fi

View all photos for Triple Room, Ensuite ( Room)

Individually decorated, individually furnished, laptop workspace

Triple Room, Ensuite ( Room)

  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Triple Room, Shared Bathroom

Individually decorated, individually furnished, laptop workspace

Triple Room, Shared Bathroom

  • 37 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Double Room, Shared Bathroom

Individually decorated, individually furnished, laptop workspace

Double Room, Shared Bathroom

  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Single Room, Shared Bathroom

Single Room, Shared Bathroom

Single Room, Shared Bathroom

  • 28 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Family Room, Shared Bathroom (Triple 1 Double/1 Single)

Family Room, Shared Bathroom (Triple 1 Double/1 Single)

Family Room, Shared Bathroom (Triple 1 Double/1 Single)

  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Twin Room, Shared Bathroom

Individually decorated, individually furnished, laptop workspace

Twin Room, Shared Bathroom

  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Executive Suite, Ensuite (Sleeps 6)

Executive Suite, Ensuite (Sleeps 6)

Executive Suite, Ensuite (Sleeps 6)

  • City view
  • 46 sq m
  • 1 bedroom
  • Sleeps 6
  • 6 Single Beds
  • Free Wi-Fi

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The price is AU$91
includes taxes & fees
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About the area

Gateshead

With a stay at Hotel Express Newcastle Gateshead, you'll be centrally located in Gateshead, within a 5-minute drive of St. James' Park and Life Science Centre. .This hotel is 1.2 mi (2 km) from Newcastle-upon-Tyne St. Mary's Cathedral and 1.3 mi (2 km) from Newcastle-upon-Tyne Discovery Museum.

What's nearby

  • Utilita Arena Newcastle - 15 min walk - 1.3 km
  • The Glasshouse - 18 min walk - 1.6 km
  • Castle Keep - 4 min drive - 2.0 km
  • St. James' Park - 5 min drive - 2.7 km
  • Quayside - 5 min drive - 2.6 km

Getting around

  • St James Station - 3 min drive
  • Dunston Station - 4 min drive
  • Newcastle Intl. Airport (NCL) - 20 min drive

Restaurants

  • ‪The Tilley Stone - ‬14 min walk
  • ‪Burger King - ‬15 min walk
  • ‪Ping On - ‬4 min walk
  • ‪The Staiths Cafe - ‬15 min walk
  • ‪Good Brews - ‬14 min walk

About this property

Hotel Express Newcastle Gateshead

Hotel Express Newcastle Gateshead offers 19 accommodations with complimentary bottled water and coffee/tea makers. These individually decorated and furnished accommodations include desk chairs. Flat-screen televisions are featured in guestrooms.

Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

Stay in one of 19 guestrooms featuring flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Bathrooms feature showers, complimentary toiletries, and hair dryers. Conveniences include coffee/tea makers and complimentary bottled water, and housekeeping is provided daily.
Take in the views from a garden and make use of amenities such as complimentary wireless internet access and concierge services.
Take advantage of the hotel's room service (during limited hours). English breakfasts are served on weekdays from 7:00 AM to 9:00 AM and on weekends from 7:30 AM to 9:30 AM for a fee.
Featured amenities include express check-out, a 24-hour front desk, and luggage storage. Self parking (subject to charges) is available onsite.
English breakfasts are available for a surcharge on weekdays between 7:00 AM and 9:00 AM and on weekends between 7:30 AM and 9:30 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking available only on request
  • Secured, covered parking on site (GBP 3 per day)
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site self parking

Food and drink

  • English breakfast available for a fee 7:00 AM to 9:00 AM on weekdays and 7:30 AM to 9:30 AM on weekends; GBP 7 per person

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Shared refrigerator
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shower
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Desk chair
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in available

Check-out

Check-out before 11:00 AM

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are available for GBP 25.0 per day

Payment types

Important information

Optional extras

  • Fee for English breakfast: approximately GBP 7 per person
  • Covered self parking fee: GBP 3 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: GBP 25.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Parties and events are allowed on site
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Property Registration Number 09475683

We should mention

This property does not have elevators

Property is also known as

Hotel Express Ltd. Gateshead

Express Ltd. Gateshead

Express Ltd.

Hotel Express Newcastle

Express Newcastle Gateshead

Hotel Hotel Express Newcastle Gateshead Gateshead

Gateshead Hotel Express Newcastle Gateshead Hotel

Hotel Hotel Express Newcastle Gateshead

Hotel Express Newcastle Gateshead Gateshead

Express Newcastle

Hotel Express Ltd.

Express Newcastle Gateshead

Hotel Express Newcastle Gateshead Hotel

Hotel Express Newcastle Gateshead Gateshead

Hotel Express Newcastle Gateshead Hotel Gateshead

Hotel Express Newcastle Gateshead Reviews

Reviews

6.0
Rating 10 - Excellent. 70 out of 378 reviews
Rating 8 - Good. 91 out of 378 reviews
Rating 6 - Okay. 57 out of 378 reviews
Rating 4 - Poor. 56 out of 378 reviews
Rating 2 - Terrible. 104 out of 378 reviews

6.2/10

Cleanliness

7.2/10

Staff & service

5.4/10

Amenities

5.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Maisie

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities
floor 4 stink of weed, the room had holes in the ceiling and the remote for the tv didn’t work at all the window had a crack in it
Stayed 1 night in Feb 2026

10/10 Excellent

Lin

Liked: Cleanliness, staff & service, amenities
Easy yo book Lots of great hotels and Save as you stay a nice bonus thsnkuou
Holiday inn at Gateshead Newcastle
Stayed 1 night in Jan 2026

2/10 Terrible

dave

Disliked: Cleanliness, amenities, property conditions & facilities
Shocking room clean? Must be a joke dust and dirt and grime everywhere it’s cheap for a reason but at least have standards. Lights never worked in bathroom the floor was sticky single glazed windows heard everything. Tv on stand but view blocked by wall cabinet. Half bottle vodka left in cupboard from who ever so proves not been cleaned. I had the gas meter in my bathroom normal tape to try go around the door looking dirty, old bath mat next to the sink toilet close to the wall so can’t sit on it properly. If you want cheap as chips go for it but expect not clean or anything you’d expect from a hotel this is a 1 star hotel.
Kettle not even for the base. Still had water in
Taped door dirty coming away
Why is this even in a room should be a utility room not a customer room
Stayed 1 night in Jan 2026

4/10 Poor

Julie

Disliked: Cleanliness, property conditions & facilities, room comfort
Didn't have breakfast. The room was awful with EXTREMELY dirty carpets- I wouldn't put my bare feet on them. The room was really basic and needed a complete overhaul. The bathroom was cold and had a wobbly toilet seat, a sloping glass shelf you couldn't use and hadnt been refurbished in years. You have to pay for parking, although this wasn't mentioned when I booked. The only redeeming feature was that the reception staff were very helpful.
Stayed 2 nights in Dec 2025

6/10 Okay

Paul

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
We were moved to a different hotel (Rivers Hotel)with 1 days notice,then upon arrival we were told that the front door was to be locked over night from 12pm to 6 am. This ment 2 of the 3 fire exits were not usable and on top of that on 2 mornings I had to call to get someone to unlock the door (both times between 7.30 and 8.00 AM) for the first 2 days the restaurant was not open for breakfast. The next issue was the Manager who had a very thick accent and did nothing but moan about his workload and made it quite obvious he didn't appreciate being woken up to let people in or out the other person working the front desk was the polar opposite. Next on a 4 night stay i would have expected the rooms to be made up at least every other day and coffee/tea replenished but this was not the case. The rooms were clean as was the rest of the hotel, but all the floors were noisey the automatic lights didn't always work and kept clicking, also the lift was out of order the whole stay and as my partner has mobility issues this did not help being on the second floor. the final thing was the restuarant staf were throwing stale bread off of the decking area for the birds on the river but did not take into account the fact that in the evening the rats were coming to pick up the scraps that were left. As this hotel is owned by the same people as the Hotel express it will make me very wary about booking either in the future.
Stayed 4 nights in Dec 2025

2/10 Terrible

Dale

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty and dangerous, mould everywhere. Faulty electrics. Turned hairdryer on, sparks then lost all power on the floor. Sleeping on concrete is more comfortable than the beds. Do not stay here.
Stayed 1 night in Dec 2025

2/10 Terrible

ANTHONY

Travelled with group
Disliked: Cleanliness, staff & service, amenities
I didnt get the room i booked on the first night double bed instead of family room, when i queried room was told they didnt have that type of room (double or kingvsize bed + single) complained the following morning was told i could have what i paid for that night (it did exist) obviously they had been redecorating room & the smell of fresh paint was nauseating, was not offered any kind of apology for room error
Stayed 2 nights in Nov 2025

8/10 Good

Charles

Stayed 1 night in Nov 2025

2/10 Terrible

Wendy

Disliked: Cleanliness, amenities
Stayed for 2 nights (unable to change hotel due to the city been busy). Hotel dirty from front door to rooms carpets poor interior. The room was dirty and unkempt. Bathroom damp and smelly, mould everywhere. Shower hanging off the wall, poor water pressure and too hot as unable to control the heat. No where to hang clothes, cupboard space which was also dirty. No water provided, cups in room for tea also dirty. It’s a shame as it’s a great location. Would NOT recommend this hotel.
Stayed 2 nights in Nov 2025

8/10 Good

Jamie-Kane

Stayed 2 nights in Nov 2025

6/10 Okay

Philip

Had to ask reception to switch heating in room off as heating wasn,t adjustable in room. Otherwise, pleasant stay as usual. Thank you.
Stayed 2 nights in Nov 2025

2/10 Terrible

Shloime

Liked: Staff & service
Disliked: Cleanliness, amenities
The room was disgusting. The beds were old and bumpy, not comfortable at all. The floor was dirty smelly and no toilet in the room
Stayed 1 night in Oct 2025

10/10 Excellent

Jeanette

Travelled with family
Liked: Cleanliness, staff & service, amenities
Yes the staff were very helpful from when we arrived would stay again in same room just need to put curtains on other window and sort the radiator
Stayed 2 nights in Oct 2025

2/10 Terrible

Willie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The ceiling by the window held up by black tape, 1 towel in the room for drying hands showering and for the floor after a shower. Towel rail falling off, shower curtain rail falling off.
Stayed 1 night in Oct 2025

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didn’t have breakfast
Stayed 1 night in Oct 2025

4/10 Poor

Susan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The staff were all friendly and helpful and there are no complaints there! The surrounding area wasn’t the best and there was nowhere close to go for food etc. The hotel is being redecorated which is great, however the room we stayed was either still in the process or had just been finished as there were broken and stained ceiling tiles, the shower and bathroom floor were not clean and paint spills were very noticeable. The layout made it seem like everything was just shoved in and the radiator covered by a desk. We kept seeing what appeared to be blue flashing lights similar to emergency vehicles throughout the night which alongside the local area didn’t help us in feeling safe. We did discover that the blue lights were security lights. The access to the disabled parking space was blocked by a skip and work vans were taking up space making parking difficult The cost was low budget but you can still have high standards
Stayed 1 night in Oct 2025

4/10 Poor

Lesley

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Staff were not very welcoming, almost dismissive but helpful in the end so that was good. Rooms are not as picturesque as shown or very clean but bedding was absolutely fine. Lacked towels, no bath mat for leaking shower tray but the water was hot! Plenty of toiletries etc. Could make a tea or coffee but no water, nothing in vending machine and nowhere around to buy anything so go prepared! You are in the middle of a heavy traffic area and no facilities. Beds / pillows are not comfortable unless you like it beyond firm and with the surrounding noise / from the roads etc. just forget getting any sleep. It’s fine for a pit stop but nothing more.
Stayed 1 night in Oct 2025

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

6/10 Okay

Martin

Liked: Cleanliness, staff & service
Very small room, no hanging space Terrible breakfast
Stayed 1 night in Sep 2025

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's was comfortable no problems.
Stayed 1 night in Sep 2025

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

2/10 Terrible

Mark

Disliked: Cleanliness
Ok……Where do i start….This isn’t a dig at the people that worked there but when we turned up it was obvious the painters had been in because of the smell. When we looked at our rooms they were uninhabitable & there was a crazy man wandering the corridor in just hes pants !! I had two of my daughter with me & both myself & Ruby have asthma ! We immediately booked somewhere else & I’ve been trying to get my money back on the two nights but nobody has got back to me other than this site to say everything was above board……Well it wasn’t !!! I wont be using this site or obviously the hotel again.
Stayed 2 nights in Sep 2025

2/10 Terrible

Nicola

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do not stay here

People using drugs in the car park Room very unclean and nothing like photos that are all false Room smelt of cigarette smoke . Refused to stay there
Stayed 3 nights in Sep 2025

6/10 Okay

Anthony

Disliked: Cleanliness, property conditions & facilities

Fixer up

The place is a little run down. Needs work to bring it up to a good standard
Stayed 3 nights in Sep 2025