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Embassy Newcastle, Sure Hotel Collection by Best Western

2.5 star property

Photo gallery for Embassy Newcastle, Sure Hotel Collection by Best Western

Daily to-go breakfast for a fee
Deluxe Room, 2 Single Beds, Non Smoking
Exterior
Daily to-go breakfast for a fee
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Breakfast available
  • Laundry room
  • Housekeeping
  • 24/7 front desk

Explore the area

View map
Lobley Hill Road, Gateshead, England, NE11 9NA
  • Place, Dunston Leisure Centre
    ‪5 min drive‬
  • Place, Saltwell Park
    ‪6 min drive‬
  • Place, Saltwell Park Dog Walking Area
    ‪8 min drive‬
  • Airport, Newcastle (NCL-Newcastle Intl.)
    ‪20 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed, Accessible, Bathtub

Desk, free WiFi, bed sheets, wheelchair access

Standard Room, 1 Double Bed, Accessible, Bathtub

8.0 out of 10
Very good
(2 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Family Room, 1 Double Bed, Non Smoking (with Sofabed)

Desk, free WiFi, bed sheets, wheelchair access

Family Room, 1 Double Bed, Non Smoking (with Sofabed)

9.6 out of 10
Exceptional
(4 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 Double Bed, Non Smoking

Deluxe Room, 1 Double Bed, Non Smoking

Deluxe Room, 1 Double Bed, Non Smoking

8.2 out of 10
Very good
(15 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 2 Single Beds, Non Smoking

Desk, free WiFi, bed sheets, wheelchair access

Deluxe Room, 2 Single Beds, Non Smoking

  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

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About the area

Gateshead

With a stay at Embassy Newcastle, Sure Hotel Collection by Best Western, you'll be centrally located in Gateshead, within a 10-minute drive of St. James' Park and Quayside. .This hotel is 8.3 mi (13.3 km) from Beamish Open Air Museum and 15.9 mi (25.6 km) from Durham University.

What's nearby

  • Dunston Leisure Centre - 5 min drive - 2.4 km
  • Saltwell Park - 6 min drive - 3.0 km
  • Maze - 6 min drive - 3.3 km
  • Gateshead Leisure Centre - 8 min drive - 2.6 km
  • Saltwell Park Dog Walking Area - 8 min drive - 2.6 km

Getting around

  • St James Station - 6 min drive
  • Dunston Station - 7 min drive
  • Newcastle Intl. Airport (NCL) - 21 min drive

Restaurants

  • ‪Papa Johns Pizza - ‬18 min walk
  • ‪The Highwayman - ‬3 min drive
  • ‪Ping On - ‬3 min drive
  • ‪Saltwell Towers - ‬4 min drive
  • ‪Greggs - ‬6 min walk

About this property

Embassy Newcastle, Sure Hotel Collection by Best Western

Embassy Newcastle, Sure Hotel Collection by Best Western offers 42 accommodations with hair dryers and complimentary toiletries. Cable television is provided.

Bathrooms include shower/tub combinations. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Make yourself at home in one of the 42 guestrooms. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and electric kettles, and housekeeping is provided daily.
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and a vending machine.
To-go breakfasts are available daily from 7:00 AM to 9:00 AM for a fee.
Featured amenities include a 24-hour front desk, laundry facilities, and a vending machine. Free self parking is available onsite.
To-go breakfasts are available for a surcharge and are served each morning between 7:00 AM and 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily breakfast to-go available 7:00 AM to 9:00 AM for a fee: GBP 7 for adults and GBP 4 for children

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Stair-free path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 2 floors
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Electric kettle

More

  • Desk
  • Fan
  • Heating

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:00 AM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Payment types

Important information

Optional extras

  • Fee for to-go breakfast: approximately GBP 7 for adults and GBP 4 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and mobile payments; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators

Property is also known as

Premier Inn Newcastle South Hotel Gateshead
Premier Inn Newcastle South Hotel
Premier Inn Newcastle South Gateshead
Premier Inn Newcastle South Hotel Newcastle Upon Tyne
Premier Inn Newcastle South
Embassy Newcastle, Sure Hotel Collection by Best Western Hotel

Embassy Newcastle, Sure Hotel Collection by Best Western Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 26 out of 69 reviews
Rating 8 - Good. 26 out of 69 reviews
Rating 6 - Okay. 11 out of 69 reviews
Rating 4 - Poor. 4 out of 69 reviews
Rating 2 - Terrible. 2 out of 69 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, amenities
Room was clean, shower was fantastic and breakfast was good.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

CATHERINE ANA

Liked: Cleanliness, amenities, property conditions & facilities
Had such an Exelent time at this hotel Breakfast was amazing there was a pool gym sauna steam room everything you need at your fingertips so I’m coming back near end off febuary staff were just amazing came with family coming back with Family so nice people come to this hotel so looking forward to coming back
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities
Clean room, staff were good
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

kerry susan

Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed my stay all staff extremely helpful and so welcoming would definitely stay in this hotel again Thank you for making my stay comfortable:)
Stayed 3 nights in Nov 2025
Verified

8/10 Good

a

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel

Very well kept hotel ,staff very helpful and polite ,parking facilities good. Would definitely stay here again
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Oct 2025
Verified

6/10 Okay

chloe

Room was nice and clean but to hot. Got a noise complaint at 10pm on a Saturday night is ridiculous. Abit ware and tear in the bathroom but clean. Beds were nice and comfortable. Nice selection of hot drinks.
Stayed 1 night in Feb 2026
Verified

6/10 Okay

Elaine

Liked: Cleanliness, staff & service
The shower was good, but the bathroom was shabby and in need of some TLC The bed was comfy and clean.
Stayed 6 nights in Oct 2025
Verified

8/10 Good

Lewis

Liked: Cleanliness, staff & service, property conditions & facilities
Staff great
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice surprise

Great to see a hotel refurbished, ideal location. Great staff.
Stayed 1 night in Jul 2025
Verified

6/10 Okay

Phoebe

Liked: Cleanliness, staff & service
Disliked: Amenities
Room was good condition the heating didn't work, breakfast was included but it took over a hour to get a sausage cob and there wasn't much else
Stayed 1 night in Nov 2025
Verified

6/10 Okay

Samantha

Liked: Staff & service

Embassy Newcastle – Sure Hotel Collection by Best

Very basic hotel, similar to a Premier Inn. Staff were friendly and helpful, but the outside area was dirty with lots of rubbish, which really let it down. Served its purpose for two nights for a wedding locally, but I wouldn’t stay here again.
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great night's sleep

Just an overnight stay before dropping iff our son at Newcastle Uni digs. Ample free parking. A very friendly and helpful receptionist. From the decor it looked like the hotel was a premier inn in a former life. Just needs a bit of tlc and updating, but was more than adequate for us, very comfortable beds resulting in a very giod sleep.
Stayed 1 night in Sep 2025
Verified

6/10 Okay

Suwayne

Disliked: Staff & service, amenities
The bathroom had too many hairs in it and the people at reception need some customer service training.Otherwise the stay for 1 night was not bad.
Stayed 1 night in Aug 2025
Verified

4/10 Poor

Inosh De

Disliked: Cleanliness, staff & service, property conditions & facilities
Lets say I wouldn't stay there again.
Stayed 1 night in Jul 2025
Verified

6/10 Okay

Verified traveller

tried to charge £10 for 30 minute early check in which is ridiculous other than that it wasn’t too bad probably won’t stay again though
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Pragati Kumar

Liked: Cleanliness, amenities, property conditions & facilities
This is an excellent, value for money budget hotel. Most facilities are at par with what you would expect from a budget hotel but most outstanding feature is its very helpful staff. Adam is a star. He went above and beyond with anything we needed help with. All other staff we interacted with - Sumit, Helen, Caroline - were all very kind and helpful. Kudos to the management for hiring such awesome people. The next door pub waggon team is also an asset, good food at reasonable prices. Convenient location, felt safe, plenty of parking - couldn’t ask for more.
Stayed 2 nights in Jul 2025
Verified

8/10 Good

david

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could hear steps in room above. Loud sounds along corridor but it did seettle down
Stayed 1 night in Aug 2025
Verified

6/10 Okay

Amardeep

Liked: Cleanliness, property conditions & facilities
Stayed for 2 nights. Room was not made or cleaned. Had to exchange towels myself. Arranged breakfast for 9am next morning but then when I came down it was made for 8am and my wife couldn't eat hers due to meat being put in the sandwich despite it being specified that only egg should be there. Address is wrong since entrance is a different road and hard to find. Also no contact phone number for the hotel. Despite these faults the place is nice and clean and the staff are wonderful.
Stayed 2 nights in Nov 2025
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

Not the best experience

Greeted with massive pile of mattresses in the car park (not the best welcoming view - apparently awaiting council collection). Couldn't access the building to get to reception (have to be buzzed in). Looks like an old Premier Inn that's been run down and a few new signs up. Room was nice and big but run down. Poor state of furniture.
Stayed 1 night in Jul 2025
Verified

4/10 Poor

Ashley

Liked: Cleanliness, amenities
The room was fine but we paid £20 extra for breakfast. We asked for cups and milk yeah well, that’s not the pay for the breakfast and were given cardboard cups and a four pint plastic milk container plonked on reception. We asked for hot breakfast. After 15 mins someone came out and asked if we wanted baked beans. Which we refused as it had taken a long time already. We were each presented an untidy plate with. One sausage, one piece of bacon. Scrambled eggs. A hash brown that was not cooked ( frozen) and a roll. Plus we were sat at an uneven table in what I can only describe as a corridor. We have never had a breakfast so bad. To anyone who stays there please do not bother.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ich bin super zufrieden

Ich habe die Nacht in diesem Hotel sehr gut geschlafen. Das Bett war super bequem - nicht zu hart, nicht zu weich - und die Bettdecke ebenso klasse. Das Hotel wird nach und nach die Zimmer renovieren... meines kommt wohl auch bald dran. Gut - es war noch veraltet, aber auf jeden Fall wirklich sauber. Hier hätte ich es auch noch ein paar Nächte aushalten können.
Stayed 1 night in Jul 2025
Verified

2/10 Terrible

michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Never again

Disgusting
Stayed 2 nights in Oct 2021
Verified

6/10 Okay

Johnny

Liked: Cleanliness

Good

It was okay I think you need more electricity sockets in the room
Stayed 1 night in Sep 2021
Verified

8/10 Good

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hassle free overnight stay

Just on an over night stay, arrived and got my room key at 15.15 had a freshen up and then back to the hotel by 10Pm. Good size double room all clean, tidy and just what i needed. tea and coffee facilities with the offer of more when i checked in. Comfy bed had a back room so no real noise. All in all a hassle free stay. Hotel is just off A1 on the edge of an industrial estate, pub next door and local food outlets near by. No food at hotel for me not a problem. if i was hungry or needed breakfast then perhaps not the place to stay.
Stayed 1 night in Sep 2021