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Hyatt Herald Square New York

4.0 star property

Photo gallery for Hyatt Herald Square New York

Exterior
View from property
2 bars/lounges, rooftop bar
2 bars/lounges, rooftop bar
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Parking available
  • Breakfast available
  • Pet-friendly
  • Laundry

Explore the area

View map
30 W 31st St, New York, NY, 10001
  • Empire State Building
    ‪3 min walk‬
  • Times Square
    ‪12 min walk‬
  • Grand Central Terminal
    ‪14 min walk‬
  • New York, NY (LGA-LaGuardia)
    ‪14 min drive‬

Room options

View all photos for Room, 2 Queen Beds, City View

Premium bedding, in-room safe, desk, blackout curtains

Room, 2 Queen Beds, City View

9.0 out of 10
Wonderful
(12 reviews)
  • 20 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, City View

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed, City View

7.6 out of 10
Good
(4 reviews)
  • 18 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds

Premium bedding, in-room safe, desk, blackout curtains

Room, 2 Double Beds

8.6 out of 10
Excellent
(19 reviews)
  • 20 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed

8.8 out of 10
Excellent
(20 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed

8.8 out of 10
Excellent
(57 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (with Shower)

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed, Accessible (with Shower)

9.2 out of 10
Wonderful
(9 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, in-room safe, desk, blackout curtains

Room, 2 Queen Beds

8.2 out of 10
Very good
(24 reviews)
  • 20 sq m
  • Sleeps 4
  • 2 Queen Beds

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About the area

New York

A stay at Hyatt Herald Square New York places you in the heart of New York, within a 5-minute walk of Empire State Building and Macy's. .This eco-certified hotel is 0.9 mi (1.4 km) from Times Square and 1 mi (1.7 km) from Rockefeller Center.

What's nearby

  • Empire State Building - 3 min walk - 0.3 km
  • Macy's - 5 min walk - 0.4 km
  • Times Square - 12 min walk - 1.1 km
  • Grand Central Terminal - 14 min walk - 1.2 km
  • Rockefeller Center - 3 min drive - 1.8 km

Getting around

  • New York W 32nd St. Station - 3 min walk
  • 28 St. Station (Broadway) - 4 min walk
  • LaGuardia Airport (LGA) - 34 min drive

Restaurants

  • ‪Jongro BBQ - ‬3 min walk
  • ‪Woorijip - ‬4 min walk
  • ‪Tous Les Jours - ‬3 min walk
  • ‪Tiger Sugar - ‬2 min walk
  • ‪Osamil - ‬1 min walk

About this property

Hyatt Herald Square New York

Beaux Arts hotel with 2 restaurants and bars
Hyatt Herald Square New York offers 122 accommodations with safes and coffee/tea makers. Beds feature premium bedding. A pillow menu is available. 40-inch Smart televisions come with satellite channels. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Stay in one of 122 guestrooms featuring Smart televisions. 40-inch flat-screen televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Enjoy recreation amenities such as a 24-hour fitness center or take in the view from a rooftop terrace. This Beaux Arts hotel also features complimentary wireless internet access, concierge services, and a television in a common area.
Satisfy your appetite at The Den, one of the hotel's 2 restaurants. Relax with a refreshing drink at one of the 2 bars/lounges. Cooked-to-order breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.
Featured amenities include a 24-hour business center, express check-in, and express check-out.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
The Den - This restaurant serves breakfast and dinner.
Up on 20 - Onsite rooftop bar. Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (USD 85 per day)
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:00 AM for a fee: USD 10 per person
  • 2 bars/lounges
  • 2 restaurants
  • Snack bar/deli

Restaurants on site

  • The Den
  • Up on 20

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Free cot
  • Mini-fridge
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Computer station

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Lift (91 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 18 floors
  • Beaux Arts architecture
  • Built in 2014
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 40-inch smart TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
This property does not accept prepaid credit, debit, or gift cards for all bookings where payment for the stay will be made on site instead of at the time of booking, and for all purchases made on site, including incidentals.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per pet, per stay (maximum USD 150 per stay)
Welcoming dogs only

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 32.13 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 10 per person
  • Valet parking fee: USD 85 per day
  • Pet fee: USD 100 per pet, per stay (maximum USD 150 per stay)
  • Early check-in is available for a fee (subject to availability)
  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

Only registered guests are allowed in the guestrooms
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn 31st
Holiday Inn 31st Hotel
Holiday Inn 31st Hotel New York City Street Midtown
Hyatt New York Herald Square/5th Avenue Hotel
Hyatt Herald Square New York Hotel
Hyatt Herald Square Hotel
Hyatt Herald Square/5th Avenue Hotel
Hyatt Herald Square
Holiday Inn Midtown West 31st Street Hotel New York City
Hyatt Herald Square/5th Avenue
Holiday Inn New York City Midtown 31st Street
Hyatt New York Herald Square/5th Avenue
Hyatt Herald Square York York
Hyatt Herald Square New York Hotel
Hyatt Herald Square New York New York
Hyatt Herald Square New York Hotel New York

Hyatt Herald Square New York Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 578 out of 1007 reviews
Rating 8 - Good. 251 out of 1007 reviews
Rating 6 - Okay. 96 out of 1007 reviews
Rating 4 - Poor. 37 out of 1007 reviews
Rating 2 - Terrible. 45 out of 1007 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

James, Blaine

Liked: Cleanliness, staff & service, property conditions & facilities
Location is nice. Easy walk to Madison Square Garden and Penn Station.
Stayed 2 nights in May 2025

2/10 Terrible

David

Liked: Cleanliness
My check in was supposed to be at 3pm I was not able to check in until 6:30 pm.
Stayed 1 night in May 2025

10/10 Excellent

Antonia

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Yesenia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect walking distance to many places ! We loved how small it was ☺️
Stayed 4 nights in Apr 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mothers Day Overnight

All was good
Stayed 1 night in May 2025

10/10 Excellent

Yahaira

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

6/10 Okay

Navjot

Disliked: Staff & service
No comments
Stayed 2 nights in May 2025

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Angie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were really helpful and polite. Room was beautifully laid out, we had everything we needed for 1 nights stay.
Stayed 1 night in May 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

8/10 Good

laura, Port St Mary

Stayed 1 night in Apr 2025

10/10 Excellent

Ivanna, Pembroke Pines

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing time there this week and the bartender last night was so nice and polite!
Stayed 2 nights in May 2025

8/10 Good

Jill

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Super great location. They let us leave our bags there all day too. Plus they have an amazing roof top you have to check out. The only things we didn’t love was just one elevator worked and they charge a $28 resort fee even if you don’t use any of the amenities. But overall great place to stay.
Stayed 1 night in Mar 2025

10/10 Excellent

Vernon

Stayed 1 night in Apr 2025

4/10 Poor

Kate

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Find somewhere else

One elevator working for the entire hotel, with no access to any stairs from the lobby. We ended up having to carry luggage down from the 5th floor to outside and then walk into the lobby to check out. The AC in the room didn’t work, so we were miserably hot and didn’t sleep. I did call the front desk and they sent someone to look at it while we were gone, but it didn’t seem to fix anything. Rooftop is cool, but bar wasn’t open so we couldn’t take advantage. Bed was very old feeling, like you could feel the springs poking you. I definitely do not thing this place lives up to what I expect from a Hyatt, and think we absolutely overpaid. The area is convenient to things, but overall kind of dingy. I would not recommend this hotel to anyone and would absolutely never stay there again.
Stayed 3 nights in Apr 2025

10/10 Excellent

Hongjie

Good
Stayed 1 night in Mar 2025

6/10 Okay

Raymond

Blah
Stayed 1 night in Apr 2025

8/10 Good

florian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

6/10 Okay

Oliva

Stayed 1 night in Mar 2025

10/10 Excellent

Laurie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Jillian

Stayed 1 night in Mar 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service

Not the best street.

The service and the hotel itself was . The room however was very cramped. This area of New York is under a great deal of construction and not very enjoyable to walk around in.
Stayed 1 night in Apr 2025

8/10 Good

Fernando, West Sacramento

Travelled with family
Liked: Cleanliness, staff & service
I wouldn’t recommend this property until the second elevator comes back online. The project started in January . To have a property with 19 floors of rooms and to rely on one elevator is crazy. We were there when the elevator broke down and walking up more than 10 flights is tiring. The room is small(to be expected) being in Manhattan, but clean. The staff were friendly and responsive.
Stayed 5 nights in Apr 2025

10/10 Excellent

Dania

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025