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Fairfield Inn & Suites by Marriott New York ManhattanChelsea

2.5 star property

Photo gallery for Fairfield Inn & Suites by Marriott New York ManhattanChelsea

Exterior
Reception
Room, 1 King Bed
Fitness facility
Free daily continental breakfast

Reviews

8.4 out of 10
Very good

Popular amenities

  • Gym
  • Housekeeping
  • 24/7 front desk
  • Free WiFi
  • Air conditioning

Explore the area

View map
116 W 28th St, New York, NY, 10001
  • Place, Madison Square Garden
    ‪6 min walk‬
  • Place, Empire State Building
    ‪8 min walk‬
  • Place, Times Square
    ‪16 min walk‬
  • Airport, New York, NY (JFK-John F. Kennedy Intl.)
    ‪28 min drive‬

Room options

View all photos for Room, 1 King Bed

Pillow-top beds, in-room safe, desk, iron/ironing board

Room, 1 King Bed

8.2 out of 10
Very good
(70 reviews)
  • 16 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds

Room, 2 Double Beds

Room, 2 Double Beds

8.2 out of 10
Very good
(35 reviews)
  • 17 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

Pillow-top beds, in-room safe, desk, iron/ironing board

Room, 1 King Bed

9.2 out of 10
Wonderful
(23 reviews)
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

Pillow-top beds, in-room safe, desk, iron/ironing board

Room, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 2
  • 1 King Bed

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About the area

New York

A stay at Fairfield Inn & Suites by Marriott New York ManhattanChelsea places you in the heart of New York, within a 10-minute walk of 5th Avenue and Madison Square Garden. .This hotel is 0.5 mi (0.8 km) from Empire State Building and 0.7 mi (1.2 km) from Broadway.

What's nearby

  • Madison Square Garden - 6 min walk - 0.6 km
  • Empire State Building - 8 min walk - 0.7 km
  • Times Square - 16 min walk - 1.4 km
  • Broadway - 16 min walk - 1.4 km
  • Grand Central Terminal - 19 min walk - 1.6 km

Getting around

  • 28 St. Station (7th Av.) - 3 min walk
  • New York W 32nd St. Station - 5 min walk
  • John F. Kennedy Intl. Airport (JFK) - 52 min drive

Restaurants

  • ‪McDonald's - ‬1 min walk
  • ‪Skirt Steak - ‬2 min walk
  • ‪Luckin Coffee - ‬2 min walk
  • ‪The Fleur Room - ‬2 min walk
  • ‪Chelton's Bar & Grille at Doubletree Hotel - ‬3 min walk

About this property

Fairfield Inn & Suites by Marriott New York ManhattanChelsea

Art Deco hotel with free breakfast and a 24-hour fitness center
Fairfield Inn & Suites by Marriott New York ManhattanChelsea offers 110 accommodations with safes and complimentary newspapers. Beds feature pillowtop mattresses. Televisions come with cable channels and Netflix. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 110 guestrooms. Your room comes with a pillowtop bed. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and gift shops/newsstands.
Grab a bite from the snack bar/deli serving guests of Fairfield Inn & Suites by Marriott New York ManhattanChelsea. A complimentary continental breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.
Featured amenities include a 24-hour business center, limo/town car service, and express check-out.
A complimentary continental breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Limo/town car service

Food and drink

  • Free continental breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Computer station
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Grab bar near toilet (86 centimetre high)
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (91 centimetre wide door)
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (91 centimetre high)

More

  • 1 building
  • 18 floors
  • Art Deco architecture
  • Built in 2010
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Pillowtop mattress

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • HDTV with cable channels
  • Netflix

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 12:30 AM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Fairfield Inn Marriott ManhattanChelsea
Fairfield Inn Marriott ManhattanChelsea Hotel New York
Fairfield Inn Marriott New York ManhattanChelsea
Fairfield Inn Marriott New York ManhattanChelsea Hotel
Fairfield Inn Marriott New York ManhattanChelsea
Fairfield Inn Marriott ManhattanChelsea
Fairfield Inn Suites by Marriott New York ManhattanChelsea
Fairfield Inn Suites by Marriott New York ManhattanChelsea
Fairfield Inn Marriott New York ManhattanChelsea Hotel
Fairfield Inn Marriott ManhattanChelsea Hotel

Fairfield Inn & Suites by Marriott New York ManhattanChelsea Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 521 out of 1000 reviews
Rating 8 - Good. 276 out of 1000 reviews
Rating 6 - Okay. 110 out of 1000 reviews
Rating 4 - Poor. 46 out of 1000 reviews
Rating 2 - Terrible. 47 out of 1000 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and service. Only reservation js the room was terribly small. But that’s NYC. Overall great experience
Stayed 3 nights in Aug 2025

10/10 Excellent

Geraldine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

Farid

Liked: Cleanliness, staff & service, property conditions & facilities
Very good place to stay.
Stayed 4 nights in Aug 2025

10/10 Excellent

Faisal

Liked: Cleanliness, staff & service, property conditions & facilities
Good experience
Stayed 3 nights in Aug 2025

10/10 Excellent

William

Liked: Cleanliness
Stayed 4 nights in Aug 2025

8/10 Good

Marissa

Stayed 3 nights in Aug 2025

10/10 Excellent

Grace

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great every day! The flower shops right next to the Hotel made my walks so pleasant. Super easy to get to the train station and bus stops. Staff was awesome! They kept my luggage in the Hotel while I waited for the time to go back to the airport, which gave me the possibility to walk around downtown one last time before going back home. Definitely will stay here again. 100% recommend.
Stayed 6 nights in Jul 2025

10/10 Excellent

Anita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Entire Staff were very attentive, above and beyond!
Stayed 4 nights in Jul 2025

6/10 Okay

Deatrice

Travelled with family
Liked: Cleanliness
Disliked: Amenities
It was an okay stay.
Stayed 2 nights in Jul 2025

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is located right in the middle of the floral district so each day when walking to and from subway, we were surrounded by flowers, herbs, fresh live plants-it was stunning! The front desk staff have the true customer-centric culture, each one of them over our 5 nite stay were friendly, helpful, and efficient. An area manager who happened to be onsite personally helped clear up a final nite reservation I made thru Expedia that I messed up. This area manager could have said “too bad” but she fixed it without making me feel bad abt my mess up. While the free breakfast was as expected, the presentation was pleasant and everything was fresh. I would recommend cranking up the AC during service though, it gets awfully hot in dining area when full of people. Housekeeping was good. Rooms were fresh and updated. One of our best hotel stays in many years. And price was very reasonable for NYC. A+ for perfect location in floral district and front desk customer-centric culture.
Stayed 4 nights in Jul 2025

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Top Notch Customer -Centric Culture

One of the best hotel experiences we’ve had in quite a while. The entire Front Desk team super friendly and visiting area manager personal helped us with an Expedia reservation problem of our own making. She was extremely customer-centric and didn’t have to be. Rooms clean and updated and Housekeeping did an excellent job every day. The location was perfect for us and this property is right in the middle of floral district so every day we got to enjoy all of the flowers, herbs, plants the first thing and last thing of the day. The fruit-infused waters at front desk were a pleasant experience since it was so hot during our 5 day visit. While the free breakfast was predictable, it was well done and dining area was kept clean. The only suggestion is to crank up the AC during service times as it can get pretty warm in there when it’s full. This is a top notch, well run property with excellent customer service culture. We have stayed at other more expensive properties when we have visited NYC (Kimpton, Indigo, etc) but none of them matches the culture and experience we had at this property.
Stayed 5 nights in Jul 2025

8/10 Good

Pamela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Great Location and Friendly Staff

“The staff was friendly, and the hotel was clean and located in a safe area, conveniently close to the subway station. The room was small but comfortable enough for a good night’s sleep. Breakfast hours were busy, but there were plenty of choices available.”
The street outside the hotel
The street outside the hotel
Room view
Stayed 4 nights in Jul 2025

10/10 Excellent

Hector

Stayed 3 nights in Jul 2025

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2025

10/10 Excellent

Missy

Stayed 2 nights in Jul 2025

6/10 Okay

Julie

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Could have been better

Fire alarm went off 1:40am our first night. Awoke to ear piercing alarm in our room with strobing lights. Walked down 6 flights of stairs only to get to lobby and hear staff say false alarm. Walked back up but A/C kept going off and had to get up several more times to turn it back on (staff didn’t realize system had to be reset until 5am). I reserved room in advance but they only had handicap room when we checked in 5pm (no bathroom counter). Something mounted on wall facing bed had strobing light all night. Comfortable bed but lights interfered with sleep. Good variety at breakfast and convenient location to family.
Stayed 3 nights in Jul 2025

8/10 Good

Marlen

Liked: Property conditions & facilities
Stayed 3 nights in Jul 2025

8/10 Good

Lynelle

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is right in the middle of the flower district…and it’s magical every morning when you walk out into a literal field of flowers and herbs! Incredible!
Stayed 3 nights in Jul 2025

8/10 Good

Eddie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Jun 2025

10/10 Excellent

Yasmin

Travelled with group
Liked: Cleanliness, staff & service, amenities
rooms are pretty small but that's to be expected in new york, staff is amazing and so accommodating!!
Stayed 2 nights in Jul 2025

10/10 Excellent

Yolanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooftop top should be more inviting and maintained, we shouldn't have to put cushions on the seats ourselves, picture is deceiving. There should also be time limit added to breakfast seating area because of lack of seating.
Stayed 3 nights in Jul 2025

10/10 Excellent

Rajesh

Stayed 1 night in Jun 2025

8/10 Good

Antonio

Travelled with family
Liked: Cleanliness, staff & service
Close to TimesSquare
Stayed 3 nights in Jul 2025

10/10 Excellent

Dani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Maria, Albuquerque

Stayed 3 nights in May 2025