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Candlewood Suites New York City-Times Square by IHG

2.5 star property

Photo gallery for Candlewood Suites New York City-Times Square by IHG

Exterior
Interior detail
City view
Lobby sitting area
Suite, 1 Bedroom

Reviews

8.4 out of 10
Very good

Popular amenities

  • Room service
  • Kitchen
  • Parking available
  • Gym
  • Pet-friendly
  • Laundry

Explore the area

View map
339 W 39th Street, New York, NY, 10018
  • Place, Madison Square Garden
    ‪6 min walk‬
  • Place, Times Square
    ‪6 min walk‬
  • Place, Broadway
    ‪8 min walk‬
  • Airport, New York, NY (JFK-John F. Kennedy Intl.)
    ‪25 min drive‬

Room options

View all photos for Studio Suite, 1 Queen Bed (High Floor)

1 bedroom, in-room safe, desk, iron/ironing board

Studio Suite, 1 Queen Bed (High Floor)

9.0 out of 10
Wonderful
(68 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, City View

1 bedroom, in-room safe, desk, iron/ironing board

Studio Suite, 1 Queen Bed, City View

8.0 out of 10
Very good
(22 reviews)
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, Kitchen

1 bedroom, in-room safe, desk, iron/ironing board

Studio Suite, 1 Queen Bed, Kitchen

8.8 out of 10
Excellent
(125 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible (Roll-In Shower)

Full-sized fridge, microwave, stovetop, dishwasher

Room, 1 Queen Bed, Accessible (Roll-In Shower)

8.4 out of 10
Very good
(16 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite

1 bedroom, in-room safe, desk, iron/ironing board

Studio Suite

8.8 out of 10
Excellent
(41 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Accessible (Roll-In Shower)

Suite, 1 Bedroom, Accessible (Roll-In Shower)

Suite, 1 Bedroom, Accessible (Roll-In Shower)

  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, City View (High Floor)

City view

Studio Suite, 1 Queen Bed, City View (High Floor)

9.0 out of 10
Wonderful
(51 reviews)
  • 33 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

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About the area

New York

With a stay at Candlewood Suites New York City-Times Square by IHG, you'll be centrally located in New York, within a 10-minute walk of Times Square and Broadway. .This hotel is 0.8 mi (1.3 km) from Madison Square Garden and 1 mi (1.7 km) from Empire State Building.

What's nearby

  • Madison Square Garden - 6 min walk - 0.6 km
  • Times Square - 6 min walk - 0.6 km
  • Broadway - 8 min walk - 0.7 km
  • Empire State Building - 16 min walk - 1.4 km
  • Rockefeller Center - 16 min walk - 1.4 km

Getting around

  • 42 St. - Port Authority Bus Terminal Station - 3 min walk
  • Penn Station - 11 min walk
  • LaGuardia Airport (LGA) - 36 min drive

Restaurants

  • ‪The Bar Room At Altair - ‬3 min walk
  • ‪Theory Lounge - ‬3 min walk
  • ‪Tranzit - ‬2 min walk
  • ‪Aleef Coffee - ‬1 min walk
  • ‪Cafe Aroma - ‬2 min walk

About this property

Candlewood Suites New York City-Times Square by IHG

Hotel with a fitness center, a quick walk to Times Square
Candlewood Suites New York City-Times Square by IHG offers 188 accommodations with DVD players and safes. Flat-screen televisions come with cable channels. Kitchenettes offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness center.
Make yourself at home in one of the 188 guestrooms, featuring kitchenettes with full-sized refrigerators/freezers and stovetops. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include safes and desks, as well as phones with free local calls.
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and concierge services. Additional amenities at this hotel include a television in a common area and a vending machine.
Take advantage of the hotel's room service.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Valet parking on site (USD 75 per day)

Things to do

  • Gym
  • TV in common areas

Family friendly

  • DVD player
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • Business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 32 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchenette
  • Microwave
  • Room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per week (maximum USD 150 per stay)
Service animals are welcome, and are exempt from fees
Up to 80 lbs per pet

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 17.21 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Valet parking fee: USD 75.00 per day
  • Pet fee: USD 75 per accommodation, per week (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Housekeeping is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

Only registered guests are allowed in the guestrooms
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Candlewood Suites City-Times
Candlewood Suites City-Times Aparthotel
Candlewood Suites City-Times Aparthotel New York Square
Candlewood Suites New York City-Times Square
Candlewood Suites New York City Times Square Hotel New York City
Candlewood Suites New York City-Times Square Aparthotel
Candlewood Suites City-Times Square Aparthotel
Candlewood Suites City-Times Square
Candlewood Suites New York City Times Square
Candlewood Suites CityTimes S

Reviews

Candlewood Suites New York City-Times Square by IHG Reviews

8.4

Very good

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 781 out of 1530 reviews
Rating 8 - Good. 443 out of 1530 reviews
Rating 6 - Okay. 173 out of 1530 reviews
Rating 4 - Poor. 60 out of 1530 reviews
Rating 2 - Terrible. 73 out of 1530 reviews

Reviews

10/10 Excellent

Cassandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service, area was perfect front desk was very attentive. No nosey neighbors loved it. For my first time in New York it was great
Stayed 2 nights in Jun 2025

10/10 Excellent

Julius Domingo

Stayed 4 nights in Jun 2025

10/10 Excellent

Turki

Liked: Cleanliness, staff & service, property conditions & facilities
M
Stayed 3 nights in Jun 2025

6/10 Okay

Lloyd

Travelled with partner
Disliked: Property conditions & facilities
Stayed here for a week with my partner in mid June. The hotel had a great location that’s super walkable to Times Square, Central Park and even all the way to 9/11 memorial via the High Line (get your comfy walking shoes on). The hotel itself is a bit tired, but the staff are friendly and helpful to answer questions. For the first 2/3 days the one elevator was not working which created long queues and wait times and frustrations - taking the stairs as a last resort. Once fixed it was a much better state of affairs. Our room was a decent size, not too much noise, comfortable bed with a bit of a what I would say “dog/animal” smell when we first would enter but we obviously quickly got used to it. We didn’t use any of the kitchenette facilities other than the fridge. The aircon was an absolute godsend! The shower was ok, and made an awful rattling noise when you turned it onto hot - but worked to a decent capacity. For the affordable amount we paid, and the location, we’d stay here again. Remember it’s not 5 star but it was clean and had a decent nights sleep.
Stayed 7 nights in Jun 2025

10/10 Excellent

Anne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Quiet hotel with spacious rooms for NYC. Awesome to have kitchen. Short walk to Times Square, Penn Station, and other attractions. Staff were very friendly and helpful. Both elevators worked with no wait. Highly recommend.
Stayed 5 nights in Jun 2025

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the property for the little kitchen it has. I brought some equipment of my own but it was worth it in the end. I was able to make some food while I was there and save some money instead of eating out every night
Stayed 4 nights in Jun 2025

10/10 Excellent

Bridget

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 16 nights in Jun 2025

6/10 Okay

Christian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay at CANDLEWOOD. The only issue I had was the TV service. Limited channels and bad reception. The manager Kenny tried his best to remedy the problem but the issue as with the Cable service.
Stayed 4 nights in Jun 2025

10/10 Excellent

Dena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was convenient
Stayed 2 nights in May 2025

10/10 Excellent

Joy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Greay stay.

Great hotel with lots of nice helpful touches . Fresh ice water in the lobbey daily and complementary tea and coffee was very convenient. Staff were very friendly. Hotel location is excellent for sight seeing.
Stayed 5 nights in Jun 2025

10/10 Excellent

Freddy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Stayed 1 night in May 2025

10/10 Excellent

Eyoel

Stayed 5 nights in Jun 2025

10/10 Excellent

Adrienne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful and prompt with requests for additional towels and other provisions . The free washing machines and dryers were a huge bonus
Stayed 4 nights in Jun 2025

10/10 Excellent

Gordon

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Nice, clean updated room. Very friendly staff. Great location.
Stayed 11 nights in Jun 2025

10/10 Excellent

Susan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect for our 10-day stay in NYC!

In-room kitchens, onsite gym and guest laundry - perfect for our 10-day stay.
Stayed 10 nights in Jun 2025

10/10 Excellent

Marcia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Laura, front desk agent, delivered the best customer service! It was a little busy when we arrived, but she managed each person’s needs pleasantly. The rooms were clean, amenities were great, especially for extended stays. My daughter and I only stayed one night but will definitely return to this location for our next stay.
Stayed 1 night in Jun 2025

8/10 Good

Kelley

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was kind and tentative. Hotel is old but they keep it very clean. Amazing location.
Stayed 4 nights in May 2025

8/10 Good

Bruce

Travelled with family
Very convenient to many restaurants, bakeries. Great to have a kitchen in room.
Stayed 5 nights in Jun 2025

8/10 Good

Roberto

Stayed 2 nights in Jun 2025

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2025

8/10 Good

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities
One elevator was out of service. Room AC was noisy.
Stayed 2 nights in Jun 2025

6/10 Okay

LaVonna

Disliked: Amenities, property conditions & facilities
For the amount of money for one night, there should have been more amenities and both of the elevators should have worked.
Stayed 1 night in Jun 2025

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On 24th floor (room 2405), room and bathroom were clean, decent size and renovated fairly recently, comfortable bed, nice view, AC worked well, good water pressure, all Kitchen applinaces worked, desk space, decent internet, location good. The only problem was the elevator. Of the two elevators one was not working, so we often hat to wait 5 - 10 min. for the elevator to arrive. There is a safe in the room, but it is not fixed to the wall.
Stayed 5 nights in Jun 2025

10/10 Excellent

Cameron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the custom service and how easy it was to walk and find things.
Stayed 3 nights in Jun 2025

4/10 Poor

Aimee

Travelled with partner
Disliked: Property conditions & facilities
It was convenient location, but room was lacking. We booked the handicapped room, but it was a big mistake. The room had very little natural light and the lighting was poor.. The TV had only a few channels that came in clearly and the others were fuzzy or non existent. The technician did try to reprogram the TV and it made it a little bit better. The shower had a hose because it was a handicapped bathroom and water would get all over the floor. We had to build a “dam” of towels to keep the water in. At times the water was super hot even when turned on cold. The exhaust in the bathroom did not function so it was always very humid. Maybe we just got a dud of a room, idk.
Stayed 5 nights in Jun 2025