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Candlewood Suites New York City-Times Square by IHG

2.5 star property

Photo gallery for Candlewood Suites New York City-Times Square by IHG

Exterior
Interior detail
Suite, 1 Bedroom
Suite, 1 Bedroom, Accessible (Roll-In Shower)
In-room safe, desk, iron/ironing board, free WiFi

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Parking available
  • Business services

Explore the area

View map
339 W 39th Street, New York, NY, 10018
  • Place, Times Square
    ‪6 min walk‬
  • Place, Madison Square Garden
    ‪8 min walk‬
  • Place, Rockefeller Center
    ‪13 min walk‬
  • Airport, Newark Liberty Intl. Airport (EWR)
    ‪32 min drive‬

Room options

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Room, 1 Queen Bed, Accessible (Roll-In Shower)

Full-sized fridge, microwave, stovetop, dishwasher

Room, 1 Queen Bed, Accessible (Roll-In Shower)

8.4 out of 10
Very good
(31 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom, Accessible (Roll-In Shower)

Suite, 1 Bedroom, Accessible (Roll-In Shower)

Suite, 1 Bedroom, Accessible (Roll-In Shower)

  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Studio Suite, 1 Queen Bed, City View (High Floor)

City view

Studio Suite, 1 Queen Bed, City View (High Floor)

9.0 out of 10
Wonderful
(58 reviews)
  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Studio Suite, 1 Queen Bed (High Floor)

In-room safe, desk, iron/ironing board, free WiFi

Studio Suite, 1 Queen Bed (High Floor)

9.0 out of 10
Wonderful
(83 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Studio Suite, 1 Queen Bed, City View

In-room safe, desk, iron/ironing board, free WiFi

Studio Suite, 1 Queen Bed, City View

8.0 out of 10
Very good
(27 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Studio Suite

In-room safe, desk, iron/ironing board, free WiFi

Studio Suite

8.8 out of 10
Excellent
(53 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Studio Suite, 1 Queen Bed, Kitchen

In-room safe, desk, iron/ironing board, free WiFi

Studio Suite, 1 Queen Bed, Kitchen

8.8 out of 10
Excellent
(154 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

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About the area

New York

With a stay at Candlewood Suites New York City-Times Square by IHG, you'll be centrally located in New York, within a 10-minute walk of Times Square and Madison Square Garden. .This hotel is 1 mi (1.7 km) from Empire State Building and 1.2 mi (1.9 km) from Rockefeller Center.

What's nearby

  • Times Square - 6 min walk - 0.6 km
  • Madison Square Garden - 8 min walk - 0.7 km
  • Broadway - 8 min walk - 0.7 km
  • Rockefeller Center - 13 min walk - 1.1 km
  • 5th Avenue - 13 min walk - 1.1 km

Getting around

  • 42 St. - Port Authority Bus Terminal Station - 3 min walk
  • Penn Station - 11 min walk
  • LaGuardia Airport (LGA) - 36 min drive

Restaurants

  • ‪Frames Bowling Lounge - ‬2 min walk
  • ‪Tranzit - ‬2 min walk
  • ‪2 Bros Pizza - ‬2 min walk
  • ‪The Placery - ‬1 min walk
  • ‪Altair - ‬2 min walk

About this property

Candlewood Suites New York City-Times Square by IHG

Candlewood Suites New York City-Times Square by IHG offers 188 accommodations with DVD players and safes. Flat-screen televisions come with cable channels. Kitchenettes offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness center.
Make yourself at home in one of the 188 guestrooms, featuring kitchenettes with full-sized refrigerators/freezers and stovetops. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include safes and desks, as well as phones with free local calls.
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and concierge services. Additional amenities at this hotel include a television in a common area and a vending machine.
Take advantage of the hotel's room service.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Valet parking on site (USD 85 per day)
  • Limited on-site valet parking

Things to do

  • Gym
  • TV in common areas

Family friendly

  • DVD player
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff

Business services

  • Business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 32 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchenette
  • Microwave
  • Room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Contactless check-in available

Minimum check-in age: 21

Check-out

Check-out before noon

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per week (maximum USD 150 per stay)

Service animals are welcome, and are exempt from fees

Up to 80 lbs per pet

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 22.95 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Valet parking fee: USD 85.0 per day
  • Pet fee: USD 75 per accommodation, per week (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Housekeeping is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

Only registered guests are allowed in the guestrooms
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Candlewood Suites City-Times

Candlewood Suites City-Times Aparthotel

Candlewood Suites City-Times Aparthotel New York Square

Candlewood Suites New York City-Times Square

Candlewood Suites New York City Times Square Hotel New York City

Candlewood Suites New York City-Times Square Aparthotel

Candlewood Suites City-Times Square Aparthotel

Candlewood Suites City-Times Square

Candlewood Suites New York City Times Square

Candlewood Suites CityTimes S

Candlewood Suites New York City-Times Square by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1029 out of 1920 reviews
Rating 8 - Good. 538 out of 1920 reviews
Rating 6 - Okay. 209 out of 1920 reviews
Rating 4 - Poor. 72 out of 1920 reviews
Rating 2 - Terrible. 72 out of 1920 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

4/10 Poor

Amber

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room did seem neglected. The bathtub was clogged so when we showered it would fill up a lot. The closet door was broken so it wouldn’t stay shut. The worst was probably that the hotel lock was broken so we didn’t have that extra safety feature. Only one elevator worked, and that one broke one day so we had to walk down 28 flights of stairs. The location was great. And the room size was adequate.
Stayed 4 nights in Feb 2026

6/10 Okay

Tanya

Stayed 3 nights in Feb 2026

2/10 Terrible

John

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The elevator didnt work during checking in
Stayed 1 night in Feb 2026

4/10 Poor

Mindy

Liked: Staff & service, amenities
I liked my room. My complaints are the there was no security lock just the regular lock. As a single female I didnt feel safe. I had to barricade the door with things. My sheets had stains, I had to sleep on the other side of the bed. The biggest complaint was the elevators. Only one worked so it was always full and you had to wait awhile. At one point it didn't work I had to use the stairs to go up over 10 flights of stairs. For what I was charged for the room its disappointing!!
Stayed 2 nights in Feb 2026

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Great night
Stayed 1 night in Jan 2026

4/10 Poor

Juann

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Room staff was excellent, room itself shower wasnt functioning correctly, curtain arm was broken and hanging berly all the water spilled out, the elevator was ridiculous. One wasnt working already, the other we waited 30 minutes at some point to get on, and then it was packed with people the elevator started just dropping roughly to where everyone was panicking. I have never submitted a review but today was the day. If you are considering staying here, look elsewhere i assure you another hotel will accommodate better
Stayed 3 nights in Feb 2026

10/10 Excellent

Clare Dominique

Stayed 6 nights in Jan 2026

10/10 Excellent

Allyson, Clermont

Stayed 6 nights in Feb 2026

8/10 Good

Glenn

Travelled with partner
Liked: Cleanliness, amenities
Clean room, friendly staff, lots of nice little extras.
Stayed 8 nights in Feb 2026

10/10 Excellent

Ramon

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean and kind staff
Stayed 3 nights in Feb 2026

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities
Great staff and great location
Stayed 5 nights in Feb 2026

10/10 Excellent

Destiny

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff went ABOVE and beyond to accommodate the birthday we had. When we arrived, we got to the hotel around 11am to bag drop, intending to return at 3pm for check in, I requested a birthday decoration for my cousin and we were then told our room was ready for early check in! We got a top floor with gorgeous views of NYC and a super sweet room decoration. The room was a great size and had everything we needed for our stay. Staff was super courteous and the beverages/sweets in the lobby was a nice touch. They made this experience so great, and I would definitely return in the future. Thank you so much!
Stayed 2 nights in Feb 2026

8/10 Good

Suzanne

Liked: Cleanliness, staff & service, amenities
Location is great and the staff members were very nice. But one of the two elevators malfunctioned, putting everyone (guests and staff) in elevator hell for two days. I could accept that if there were four elevators but this was ridiculous. Why was there no emergency repair service being done???
Stayed 3 nights in Feb 2026

8/10 Good

James

Stayed 4 nights in Jan 2026

8/10 Good

Mark

Stayed 6 nights in Jan 2026

6/10 Okay

Victoria

Liked: Cleanliness
The room needs an update. The layout of the bathroom is really weird and the water is either insanely hot or freezing cold with a handful of places where there’s a little bit of rust on the walls that would be made better with a a coat of paint or calking. The AC unit doesn’t have a functional thermostat on it so it’s either on or off.
Stayed 3 nights in Jan 2026

10/10 Excellent

Christian A.

Stayed 3 nights in Jan 2026

10/10 Excellent

Danielle

Stayed 3 nights in Feb 2026

8/10 Good

Carlos Mario Rivera

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great service
Stayed 3 nights in Jan 2026

10/10 Excellent

Tasha Virdinia, Greenville

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Customer service was GREAT!
Stayed 3 nights in Jan 2026

10/10 Excellent

Jo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great staff! Extremely clean room! Centrally located to everything! What more could you ask for?
Stayed 3 nights in Jan 2026

10/10 Excellent

Allison

Stayed 2 nights in Jan 2026

10/10 Excellent

Christopher

Stayed 2 nights in Jan 2026

6/10 Okay

Joseph

Liked: Cleanliness, staff & service
Disliked: Amenities
I booked a room with a kitchenette well the stove top burners did not work, microwave did not work, shower when you turned on the hot water a loud noise sounded until you completed your shower, tv had only 5 channels, besides that, staff were superb and very helpful
Stayed 5 nights in Jan 2026

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, amenities
Great place to stay in NYC! I loved having a kitchenette, a nice little gym, and access to free laundry during my stay. Wonderful place to stay for a work trip; I only wish I could afford to stay here outside of winter months!
Stayed 3 nights in Jan 2026