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Ace Hotel New York

4.0 star property

Photo gallery for Ace Hotel New York

Front of property
Street view
Reception
Lobby lounge
Bar (on property)

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • Breakfast available
  • Pet-friendly
  • Housekeeping

Explore the area

Map
20 West 29th Street, New York, NY, 10001
  • Empire State Building
    ‪5 min walk‬
  • Madison Square Garden
    ‪9 min walk‬
  • Times Square
    ‪16 min walk‬
  • New York, NY (JFK-John F. Kennedy Intl.)
    ‪24 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed (Medium King)

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, 1 King Bed (Medium King)

8.0 out of 10
Very good
(48 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 Queen Bed (Medium Queen)

View from room

Deluxe Room, 1 Queen Bed (Medium Queen)

8.2 out of 10
Very good
(34 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 King Bed (Loft Suite)

Superior Room, 1 King Bed (Loft Suite)

Superior Room, 1 King Bed (Loft Suite)

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Large)

Deluxe Room, 1 King Bed (Large)

Deluxe Room, 1 King Bed (Large)

9.0 out of 10
Wonderful
(14 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed (Small)

Premium bedding, down duvets, minibar, in-room safe

Standard Room, 1 Double Bed (Small)

8.4 out of 10
Very good
(18 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed (Single)

Premium bedding, down duvets, minibar, in-room safe

Standard Room, 1 Double Bed (Single)

8.4 out of 10
Very good
(27 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 2 Double Beds (Double)

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, 2 Double Beds (Double)

8.4 out of 10
Very good
(38 reviews)
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Single Beds, Partial View (Bunk)

Premium bedding, down duvets, minibar, in-room safe

Standard Room, 2 Single Beds, Partial View (Bunk)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 2 Twin Beds

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About the area

New York

With a stay at Ace Hotel New York, you'll be centrally located in New York, steps from 5th Avenue and 6 minutes by foot from Empire State Building. .This hotel is 0.5 mi (0.7 km) from Madison Square Garden and 0.7 mi (1.1 km) from Broadway.

What's nearby

  • Empire State Building - 5 min walk - 0.4 km
  • Madison Square Garden - 9 min walk - 0.8 km
  • Times Square - 16 min walk - 1.3 km
  • Broadway - 16 min walk - 1.3 km
  • Grand Central Terminal - 16 min walk - 1.4 km

Getting around

  • 28 St. Station (Broadway) - 1 min walk
  • New York W 32nd St. Station - 4 min walk
  • John F. Kennedy Intl. Airport (JFK) - 52 min drive

Restaurants

  • ‪Milk Bar NYC Flagship - ‬1 min walk
  • ‪Lady M Cake Boutique - NYC - ‬1 min walk
  • ‪Lobby Bar at Ace Hotel New York - ‬1 min walk
  • ‪KazuNori: The Original Hand Roll Bar - ‬1 min walk
  • ‪Pergola - ‬2 min walk

About this property

Ace Hotel New York

Hotel with a restaurant, steps from 5th Avenue
Ace Hotel New York offers 286 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Beds feature down comforters and premium bedding. 42-inch LCD televisions come with premium cable channels.

Bathrooms include bathtubs or showers, bathrobes, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a 24-hour fitness center.
Make yourself at home in one of the 286 individually decorated guestrooms, featuring minibars and LCD televisions. Your bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature designer toiletries and hair dryers.
Enjoy the recreation opportunities such as a 24-hour fitness center or make use of other amenities including complimentary wireless internet access.
Satisfy your appetite at Koloman, a restaurant which features a bar/lounge. Dining is also available at the 2 coffee shops/cafes. Cooked-to-order breakfasts are available daily from 7:30 AM to 11:30 AM for a fee.
Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk. Self parking (subject to charges) is available onsite.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:30 AM and 11:30 AM.
Koloman - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. 1-star Michelin rating.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 75 per day)

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 11:30 AM for a fee: USD 15 to 30 per person
  • 2 coffee shops/cafes
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Koloman

Things to do

  • 24-hour gym

Family friendly

  • Separate bedroom

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • Coworking space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift (91 centimetre wide door)
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (122 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 12 floors
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels

Food and drink

  • Minibar

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: noon
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25.00 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 25 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 40.16 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 15 to 30 per person
  • Self parking fee: USD 75 per day
  • Pet fee: USD 25.00 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Property is also known as

Ace Hotel
Ace Hotel New York
Ace New York
New York Ace Hotel
Ace Hotel New York City
Ace Hotel New York City
Ace Hotel New York Hotel
Ace Hotel New York New York
Ace Hotel New York Hotel New York

Ace Hotel New York Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 461 out of 1003 reviews
Rating 8 - Good. 240 out of 1003 reviews
Rating 6 - Okay. 141 out of 1003 reviews
Rating 4 - Poor. 95 out of 1003 reviews
Rating 2 - Terrible. 66 out of 1003 reviews

8.2/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Greg

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great location, very walkable. The room was larger than other hotels with similar location and price, but I wouldn’t return. The windows in our wouldn’t close fully, with a cold draft blowing in from outside. That was the only air circulation. Otherwise no fan or air movement at all. The thermostat gave the impression we controlled the room temperature but the room was cold and the room heater never turned on. The beds were reasonably comfortable.
Stayed 4 nights in Mar 2025

6/10 Okay

Lucas

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Vanessa

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ambiance and decor at Ace Hotel grabbed my attention at first and I’m so glad I decided to stay here. Prime location, close to subway and herald square!
Stayed 3 nights in Mar 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

6/10 Okay

Richard

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2025

10/10 Excellent

Richard

Stayed 2 nights in Mar 2025

2/10 Terrible

Lauren

Stayed 4 nights in Dec 2024

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, three elevators, friendly staff, spacious room.
Stayed 5 nights in Mar 2025

10/10 Excellent

Erik

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful hotel! Don't look elsewhere!

We had a wonderful stay at the Ace. It has old world charm which I believe is so much better than the sterile more modern hotels. My husband and I had a very large room with a comfortable king bed, two large leather couches, a large dining table and a large refrigerator. The bathroom was good size and very charming--old fixtures, but in great shape and very clean. The room and the hotel were clean and well kept. The staff was very helpful and friendly. We will definitely stay at the Ace again!
Stayed 2 nights in Feb 2025

10/10 Excellent

Daphnie, Redondo Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2025

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Daphnie, Redondo Beach

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly staff. The bathroom didn’t have enough counter space. But other than that had a great experience.
Stayed 6 nights in Feb 2025

10/10 Excellent

Emma

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We used the Ace for a convenient overnight in the city after a late show and needed easy access to Penn Station in the morning. It was the perfect spot for what we needed. Street noise was our only issue, but that comes with the territory anywhere in NYC.
Stayed 1 night in Feb 2025

10/10 Excellent

Jeanae

Stayed 2 nights in Mar 2025

10/10 Excellent

Nakia, Owings Mills

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quirky hotel with cool vibe.
Stayed 2 nights in Dec 2024

10/10 Excellent

Wang

Liked: Property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Dina

Business traveller
.
Stayed 1 night in Feb 2025

10/10 Excellent

Natalie, Forest Park

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I loved this hotel! Stayed in a 2 queen room and we had so much space. The location is central to so many great areas and less than a block from the subway. I will be back to stay here again. Zero complaints!
Stayed 3 nights in Feb 2025

2/10 Terrible

tiffany

Disliked: Property conditions & facilities
Dates run down and not clean - no hot water
Stayed 2 nights in Feb 2025

4/10 Poor

Alanna

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The lights in the bathroom did not work - we had 0 lighting in the bathroom and had to keep all the doors open and move a lamp into the room from the bedside for light. There was stained splatter on the wall next to the toilet in the bathroom. The tub wouldn’t drain properly and we were standing in a pool of water while we showered. The shampoo, conditioner and body wash bottles were not full in the shower. There was no coffee in the room. The mattress was uncomfortable. The room was extremely dark (aside from bathroom) and it was hard to do makeup anywhere in the room in the evenings. For $1500 for 4 nights we expected a much more comfortable stay than this, with much better amenities. The space felt dim, dingy and in need of lots of attention.
Stayed 4 nights in Feb 2025

10/10 Excellent

lawrence

Travelled with family
Liked: Amenities, property conditions & facilities
Great spot! Lobby awesome! Food options, room is great . Booked the loft suite it was huge.
Stayed 5 nights in Feb 2025

10/10 Excellent

John

Stayed 4 nights in Feb 2025