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Ace Hotel New York

4.0 star property

Photo gallery for Ace Hotel New York

Front of property
Serves breakfast and brunch
Serves breakfast and brunch
Designer toiletries, hair dryer, bathrobes, towels
Street view

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View map
20 West 29th Street, New York, NY, 10001
  • Place, 5th Avenue
    ‪2 min walk‬
  • Place, Empire State Building
    ‪5 min walk‬
  • Place, Madison Square Garden
    ‪9 min walk‬
  • Airport, New York, NY (JFK-John F. Kennedy Intl.)
    ‪53 min drive‬

Room options

View all photos for Superior Room, 1 King Bed (Loft Suite)

Superior Room, 1 King Bed (Loft Suite)

Superior Room, 1 King Bed (Loft Suite)

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • Sleeps 5
  • 1 King Bed

View all photos for Deluxe Room, 1 Queen Bed (Medium Queen)

1 bedroom, premium bedding, down duvets, minibar

Deluxe Room, 1 Queen Bed (Medium Queen)

8.4 out of 10
Very good
(39 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed (Medium King)

Deluxe Room, 1 King Bed (Medium King)

Deluxe Room, 1 King Bed (Medium King)

8.0 out of 10
Very good
(54 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds (Double)

1 bedroom, premium bedding, down duvets, minibar

Deluxe Room, 2 Double Beds (Double)

8.2 out of 10
Very good
(41 reviews)
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Double Bed (Single)

1 bedroom, premium bedding, down duvets, minibar

Standard Room, 1 Double Bed (Single)

8.2 out of 10
Very good
(33 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed (Small)

1 bedroom, premium bedding, down duvets, minibar

Standard Room, 1 Double Bed (Small)

8.2 out of 10
Very good
(25 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 King Bed (Large)

Deluxe Room, 1 King Bed (Large)

Deluxe Room, 1 King Bed (Large)

9.2 out of 10
Wonderful
(15 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, City View

1 bedroom, premium bedding, down duvets, minibar

Suite, 1 King Bed, City View

  • City view
  • Sleeps 5
  • 1 King Bed

View all photos for Standard Room, 2 Single Beds (Bunk)

1 bedroom, premium bedding, down duvets, minibar

Standard Room, 2 Single Beds (Bunk)

10.0 out of 10
Exceptional
(2 reviews)
  • 10 sq m
  • Sleeps 2
  • 2 Single Beds

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About the area

New York

With a stay at Ace Hotel New York, you'll be centrally located in New York, within a 5-minute walk of 5th Avenue and Madison Square Park. .This hotel is 0.3 mi (0.5 km) from Empire State Building and 0.4 mi (0.7 km) from Madison Square Garden.

What's nearby

  • 5th Avenue - 2 min walk - 0.2 km
  • Museum of Sex - 2 min walk - 0.2 km
  • Madison Square Park - 3 min walk - 0.3 km
  • Empire State Building - 5 min walk - 0.4 km
  • Madison Square Garden - 9 min walk - 0.8 km

Getting around

  • 28 St. Station (Broadway) - 1 min walk
  • New York W 32nd St. Station - 4 min walk
  • John F. Kennedy Intl. Airport (JFK) - 57 min drive

Restaurants

  • ‪Milk Bar NYC Flagship - ‬1 min walk
  • ‪Lady M Cake Boutique - NYC - ‬1 min walk
  • ‪Ace Hotel Lobby Bar - ‬1 min walk
  • ‪Electric Shuffle NYC - ‬2 min walk
  • ‪KazuNori: The Original Hand Roll Bar - ‬2 min walk

About this property

Ace Hotel New York

Hotel with a restaurant, 4-minute walk to 5th Avenue
Ace Hotel New York offers 286 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Beds feature down comforters and premium bedding. 42-inch LCD televisions come with premium cable channels.

Bathrooms include bathtubs or showers, bathrobes, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a 24-hour fitness center.
Make yourself at home in one of the 286 individually decorated guestrooms, featuring minibars and LCD televisions. Your bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature bathtubs or showers, designer toiletries, and hair dryers.
Enjoy the recreation opportunities such as a 24-hour fitness center or make use of other amenities including complimentary wireless internet access.
Satisfy your appetite at Bistro 29, a bistro which features a bar/lounge. Dining is also available at the 2 coffee shops/cafes. Cooked-to-order breakfasts are available daily from 7:30 AM to 11:30 AM for a fee.
Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk. Self parking (subject to charges) is available onsite.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:30 AM and 11:30 AM.
Bistro 29 - This bistro serves breakfast and dinner. Guests can enjoy drinks at the bar. 1-star Michelin rating.
Libera - Onsite bar. Open daily.
The Lobby - This lobby lounge serves breakfast, brunch, and light fare. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 75 per day)
  • Limited on-site self parking

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 11:30 AM for a fee: USD 15 to 30 per person
  • 2 coffee shops/cafes
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Bistro 29
  • Libera
  • The Lobby

Things to do

  • 24-hour gym

Family friendly

  • Separate bedroom

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • Coworking space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift (91 centimetre wide door)
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (122 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 12 floors
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels

Food and drink

  • Minibar

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: noon
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25.00 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 25 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 45.92 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 15 to 30 per person
  • Self parking fee: USD 75 per day
  • Pet fee: USD 25.00 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Property is also known as

Ace Hotel
Ace Hotel New York
Ace New York
New York Ace Hotel
Ace Hotel New York City
Ace Hotel New York City
Ace Hotel New York Hotel
Ace Hotel New York New York
Ace Hotel New York Hotel New York

Ace Hotel New York Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 474 out of 1008 reviews
Rating 8 - Good. 229 out of 1008 reviews
Rating 6 - Okay. 146 out of 1008 reviews
Rating 4 - Poor. 89 out of 1008 reviews
Rating 2 - Terrible. 70 out of 1008 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Marina, RIDGEWOOD

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
My favorite hotel in NYC! I've stayed there a few times and on this most recent trip Catherine made my stay particularly enjoyable. Thank you!
Stayed 1 night in Nov 2025

10/10 Excellent

Timothy

Stayed 2 nights in Oct 2025

8/10 Good

Patrick

Stayed 2 nights in Nov 2025

2/10 Terrible

Patricia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2025

6/10 Okay

Shannon

Liked: Cleanliness
The check-in staff were enthusiastic, but offered no real help when I didn’t have a physical credit card to check in with. (Even tiny guesthouses in rural India were able to enter the details manually!) The public areas of the hotel are GORGEOUS. The guest floors and rooms are dingy and tiny. The room is as wide as the length of a double bed. The tv is mounted right at your feet. No remote control was provided so the welcome screen glowed at me all night. Bathroom tap was leaking. Shower was rusty. Tiny patch of floor space the only place to put your suitcase. Thankful I was travelling solo! Not thankful for the exorbitant nightly fee, considering all of the above.
Stayed 2 nights in Oct 2025

6/10 Okay

Michael

Stayed 5 nights in Oct 2025

2/10 Terrible

Liana

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
BIT BY BED BUGS IN TWO DIFFERENT ROOMS. My family booked a seven-night stay at ACE Hotel New York but was left with no choice but to urgently seek alternative accommodation after only four nights at the hotel due to bed bug bites in two separate rooms. Despite being relocated to another floor, all three of us continued to experience painful, swollen bites. I witnessed a live bed bug in our first room crawling inside my bed sheets, and a blood stain was found on the pillow from a bite my mother sustained on her scalp in our second room. The manager on duty at the time of our second occurrence responded with professionalism and empathy, ultimately advising us to seek alternative accommodations after witnessing the extent of the bites on my face in person. This speaks volumes, clearly demonstrating that on-site management themselves lacked confidence in the hotel’s standards and ability to provide clean accommodations. While Expedia.ca handled the matter urgently with exceptional care and provided a full refund for the unused nights, ACE Hotel issued only a refund of the nightly "resort fee" of $40 USD/ night. The hotel’s pest control reports provided to us by the Director of Rooms & Safety indicating “no evidence of bed bugs” directly contradicts our documented experience and photographic evidence, raising significant concerns about the property’s sanitation standards and its handling of guest welfare- despite how this manager may respond to this review.
Stayed 7 nights in Oct 2025

8/10 Good

Randall, Cincinnati

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great staff. Cool design. Excellent location.
Stayed 7 nights in Oct 2025

4/10 Poor

arve

Disliked: Cleanliness, staff & service, amenities
Room felt neglected, not particularly servic minded staff
Stayed 7 nights in Oct 2025

10/10 Excellent

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We choose to stay at this property every time we visit New York, and it never disappoints. The location is excellent, the staff are consistently welcoming and attentive, and the facilities are always well-maintained. It truly feels like our home away from home in the city.
Stayed 6 nights in Oct 2025

10/10 Excellent

Celeste

Liked: Cleanliness, amenities, property conditions & facilities
Loved the room. Location is great. Staff was lovely.
Stayed 3 nights in Oct 2025

8/10 Good

Michelle

Stayed 3 nights in Oct 2025

10/10 Excellent

Alessandra

Liked: Property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Shelby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2025

10/10 Excellent

Kristian

Stayed 3 nights in Oct 2025

10/10 Excellent

Jillian

Stayed 1 night in Oct 2025

10/10 Excellent

LeAnna R

location is great, room was clean and very cute and comfortable
Stayed 1 night in Oct 2025

8/10 Good

Corin

Stayed 5 nights in Oct 2025

10/10 Excellent

Jillian

Stayed 1 night in Oct 2025

6/10 Okay

WILLIAM

Travelled with family
Stayed 2 nights in Oct 2025

6/10 Okay

Anthony

Stayed 1 night in Oct 2025

6/10 Okay

Joshua

Stayed 2 nights in Oct 2025

4/10 Poor

dan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paid for a suite with three beds. Ended up with a king and adjoining room with two futons. Had to check into both rooms at totally separate times and place two different deposits despite having paid in full for our suite before we stayed. Great lobby but rooms are moderately clean, elevators are awful. Ended up having to use stairs most of the time. Not worth the money. Time to stop resting on the hipster laurels of your hotel and update some of your issues. Definitely start with training the front desk.
Stayed 2 nights in Oct 2025

6/10 Okay

Charmi

Travelled with group
Liked: Cleanliness, property conditions & facilities
Six of us stayed here for the weekend and booked 3 rooms. The positives: - Great location! - Rooms are very spacious - The building has Black Seed Bagels and a Fresh Juice place as well a coffee shop - The lobby has a coffee bar and a drinks bar - The daytime reception staff and bell staff are very friendly - One of the rooms had a slight view of the empire state building Areas of improvement: - The hotel is very dimly lit. The lobby as well as the rooms are very dim. It is hard to get ready in such a poorly lit room - The night staff manager wasn't very friendly and borderline rude - There is no coffee machine in the room BUT coffee bar in the lobby makes up for it - One of the rooms had an issue with the drain of their shower and the another one had an issue with their toilet running all night - The queen beds are small for 2 people We stayed for just the weekend. I wouldn't for a longer stay, The dim lighting isn't very enticing for a repeat stay.
Stayed 2 nights in Oct 2025

2/10 Terrible

Lauren

Liked: Room comfort
Disliked: Staff & service
The check-in was a mess. We tried to check in at 2:30 and no rooms were ready so the lobby was packed. At 3 pm when rooms were finally ready there was a huge line to check in and get your bags. It’s unbelievable that they couldn’t check in a single party early.
Stayed 1 night in Oct 2025