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Ace Hotel New York

4.0 star property

Photo gallery for Ace Hotel New York

Front of property
Street view
Bar (on property)
Reception
Lobby lounge

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • Breakfast available
  • Pet-friendly
  • Housekeeping
  • Laundry

Explore the area

View map
20 West 29th Street, New York, NY, 10001
  • Empire State Building
    ‪5 min walk‬
  • Madison Square Garden
    ‪9 min walk‬
  • Times Square
    ‪16 min walk‬
  • New York, NY (JFK-John F. Kennedy Intl.)
    ‪24 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed (Medium King)

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, 1 King Bed (Medium King)

8.0 out of 10
Very good
(49 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 Queen Bed (Medium Queen)

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, 1 Queen Bed (Medium Queen)

8.2 out of 10
Very good
(36 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 King Bed (Loft Suite)

Superior Room, 1 King Bed (Loft Suite)

Superior Room, 1 King Bed (Loft Suite)

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Large)

Deluxe Room, 1 King Bed (Large)

Deluxe Room, 1 King Bed (Large)

9.0 out of 10
Wonderful
(14 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed (Small)

Premium bedding, down duvets, minibar, in-room safe

Standard Room, 1 Double Bed (Small)

8.0 out of 10
Very good
(22 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed (Single)

Premium bedding, down duvets, minibar, in-room safe

Standard Room, 1 Double Bed (Single)

8.4 out of 10
Very good
(29 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 2 Double Beds (Double)

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, 2 Double Beds (Double)

8.2 out of 10
Very good
(41 reviews)
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Single Beds (Bunk)

Premium bedding, down duvets, minibar, in-room safe

Standard Room, 2 Single Beds (Bunk)

10.0 out of 10
Exceptional
(2 reviews)
  • 10 sq m
  • Sleeps 2
  • 2 Twin Beds

Suite, 1 King Bed, City View

  • City view
  • Sleeps 4
  • 1 King Bed

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About the area

New York

With a stay at Ace Hotel New York, you'll be centrally located in New York, steps from 5th Avenue and 6 minutes by foot from Empire State Building. .This hotel is 0.5 mi (0.7 km) from Madison Square Garden and 0.7 mi (1.1 km) from Broadway.

What's nearby

  • Empire State Building - 5 min walk - 0.4 km
  • Madison Square Garden - 9 min walk - 0.8 km
  • Times Square - 16 min walk - 1.3 km
  • Broadway - 16 min walk - 1.3 km
  • Grand Central Terminal - 16 min walk - 1.4 km

Getting around

  • 28 St. Station (Broadway) - 1 min walk
  • New York W 32nd St. Station - 4 min walk
  • John F. Kennedy Intl. Airport (JFK) - 52 min drive

Restaurants

  • Milk Bar NYC Flagship
  • ‪Lady M Cake Boutique - NYC - ‬1 min walk
  • ‪Lobby Bar at Ace Hotel New York - ‬1 min walk
  • ‪KazuNori: The Original Hand Roll Bar - ‬1 min walk
  • ‪Pergola - ‬2 min walk

About this property

Ace Hotel New York

Hotel with a restaurant, steps from 5th Avenue
Ace Hotel New York offers 286 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Beds feature down comforters and premium bedding. 42-inch LCD televisions come with premium cable channels.

Bathrooms include bathtubs or showers, bathrobes, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a 24-hour fitness center.
Make yourself at home in one of the 286 individually decorated guestrooms, featuring minibars and LCD televisions. Your bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature bathtubs or showers, designer toiletries, and hair dryers.
Enjoy the recreation opportunities such as a 24-hour fitness center or make use of other amenities including complimentary wireless internet access.
Satisfy your appetite at Koloman, a restaurant which features a bar/lounge. Dining is also available at the 2 coffee shops/cafes. Cooked-to-order breakfasts are available daily from 7:30 AM to 11:30 AM for a fee.
Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk. Self parking (subject to charges) is available onsite.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:30 AM and 11:30 AM.
Koloman - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. 1-star Michelin rating.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 75 per day)

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 11:30 AM for a fee: USD 15 to 30 per person
  • 2 coffee shops/cafes
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Koloman

Things to do

  • 24-hour gym

Family friendly

  • Separate bedroom

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • Coworking space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift (91 centimetre wide door)
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (122 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 12 floors
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels

Food and drink

  • Minibar

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: noon
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25.00 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 25 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 40.16 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 15 to 30 per person
  • Self parking fee: USD 75 per day
  • Pet fee: USD 25.00 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Property is also known as

Ace Hotel
Ace Hotel New York
Ace New York
New York Ace Hotel
Ace Hotel New York City
Ace Hotel New York City
Ace Hotel New York Hotel
Ace Hotel New York New York
Ace Hotel New York Hotel New York

Ace Hotel New York Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 455 out of 1003 reviews
Rating 8 - Good. 241 out of 1003 reviews
Rating 6 - Okay. 146 out of 1003 reviews
Rating 4 - Poor. 94 out of 1003 reviews
Rating 2 - Terrible. 67 out of 1003 reviews

8.2/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Sofia

Liked: Cleanliness, staff & service
The hotel worked for what I needed but I was underwhelmed. The lobby was so dark and lacking any natural light, which was the same experience in my room. The air did not feel very fresh in the room or hallways, there was no fan in the bathroom. Location wise, it was perfect and the staff was very friendly.
Stayed 2 nights in May 2025

8/10 Good

Stefanie

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice hotel with great concierge service and a cool vibe. Our room had a really musky smell upon arrival and not enough lighting.
Stayed 2 nights in May 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

10/10 Excellent

Yasmin

Stayed 3 nights in May 2025

2/10 Terrible

Zoe

Travelled with group
Disliked: Cleanliness, staff & service, amenities
I booked the nicest double room, when I arrived their system was down (totally fine) but they escorted my friend and I to a BASEMENT-esque hell hole with no windows that was completely black. I felt like I was in high school hanging out in an unkempt basement. The tub didn’t drain either. I immediately requested a normal room (that looks like the pictures from the website). The staff said they couldn’t move me till the next day. Sucked but I agreed. I called and talked to 3 other staff members in person to figure out when I could get the next room. More rude staffers told me I couldn’t get one till 3 pm (and other miscommunications), after a struggle I was given another room with a window. Yay! I went out to lunch, came back to the room and it was filled with smoke. We called the desk- security and an engineer came out. Turns out our AC exploded - an electrical fire. So we had to switch rooms again!! I had 3 rooms over 3 nights. It was awful and extremely stressful considering the money I paid. All they did was give me $80 off and a free drink ticket. I am praying I can get a full refund on the first two nights. Horrible stay. (And I’ve stayed at many ace hotels around the country.) I will never and can never go back.
Stayed 3 nights in May 2025

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Not bad but charges are stupid

I never in my life had a hotel charged me for "soiled linen". I had a tattoo done and they wrapped it up and some of the ink got on the pillow case. Same thing happened at another hotel and they never charged me for it, thats what you got house keeping for, to wash the blankets and pillow cases! On another note there was no thermostat and it was hot as hell in there.
Stayed 2 nights in May 2025

4/10 Poor

Melissa

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

NO AIR CONDITIONING = HORRIBLE SLEEP

The weather in NYC was WONDERFUL - not too hot, not too cold - sunshine and 70 degrees. My room at the Ace however...was 79 degrees. The AC does not work and it was NOT disclosed. I had a late work event set up and didn't get to my room the first night until midnight and it was then I realized it was quite stuffy. But was too late to do anything about it so I just slept on top of the covers and had a horrible night of sleep. The next morning, I was dripping sweat while getting ready - a blow dryer + curling iron + no AC + window that opened 2 inches. I was so miserable but again - had to get to work so said I'd call later. Called as soon as I got back and was told someone would come up. They brought a box fan. I looked at him strangely and said no no, AC doesn't work, I don't want a fan. Called back down and they said that due to NYC laws, they can't turn on the AC until May 15. Now, the fun part, I know NYC laws and that is a load of complete BS. In residential apartments, the rule is you can't change to AC until it is above a certain temperature outside for a consecutive number of days. This does NOT apply to hotels. The common area rooms of the hotel may have regulations but not the individual rooms. My assumption is the AC is broken so they are spouting excuses and lies so they don't have to give refunds or discounts. It has potential but FIX THE AC OR TELL PEOPLE IT ISN'T WORKING BEFORE THEY CHECK IN
Stayed 2 nights in May 2025

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, hotel had lots of character
Stayed 2 nights in May 2025

8/10 Good

Khaled Sultan

Stayed 2 nights in May 2025

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Terrific hotel. Wonderful aesthetic, great, friendly and considerate service.
Stayed 3 nights in May 2025

4/10 Poor

Jennifer

Disliked: Room comfort
Stayed 2 nights in May 2025

8/10 Good

Mari

Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in May 2025

6/10 Okay

JW-Steven

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Tired without its once-renowned glamor of shabby chic. Wish it was more like the Ace location in Kyoto, Japan.
Stayed 2 nights in May 2025

2/10 Terrible

Natasha

Disliked: Cleanliness, staff & service, property conditions & facilities
Its a total dump! It needs a MAJOR upgrade. The first room they put us in had NO windows. The second room had windows but old carpets and smelled musty. The whole place felt so dirty and dark. I'll never stay there again!
Stayed 2 nights in May 2025

10/10 Excellent

Sonya

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, felt spacious and comfortable. Excellent location, very convenient. Great staff made everything easy. Top marks all around
Stayed 4 nights in Mar 2025

4/10 Poor

Andrea

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
No AC and broken appliances
Stayed 3 nights in May 2025

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a great location!
Stayed 4 nights in Apr 2025

6/10 Okay

Jennifer

Liked: Staff & service
Disliked: Property conditions & facilities
Old. Needs revamp
Stayed 3 nights in Jan 2025

4/10 Poor

Carolyn

Stayed 1 night in Apr 2025

2/10 Terrible

Kat

Disliked: Cleanliness, property conditions & facilities, room comfort
No air conditioning. Dirty water in sink and shower.
Stayed 2 nights in Apr 2025

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Apr 2025

8/10 Good

Maiju

Travelled with group
Liked: Cleanliness, amenities
The temperature in the room was around 80F and the AC didn’t work. When asked about this from the reception I got an answer that they are not engineers. At least I got a fan and ear plugs:)) ice machine was not working either. But the room was clean and top-notch <3
Stayed 2 nights in Apr 2025

10/10 Excellent

Steven

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Ryan

Stayed 1 night in Apr 2025

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful vintage hotel in great area.
Stayed 4 nights in Apr 2025