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The Mercantile Hotel New Orleans

3.0 star property

Photo gallery for The Mercantile Hotel New Orleans

Bar (on property)
Executive Suite, 1 King Bed | City view
Exterior
1 bedroom, premium bedding, in-room safe, individually decorated
Lobby lounge

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Parking available
  • Business services
  • Bar

Explore the area

View map
727 South Peters Street, New Orleans, LA, 70130
  • Place, Ernest N. Morial Convention Center
    ‪3 min walk‬
  • Place, Caesars New Orleans Casino
    ‪7 min walk‬
  • Place, Canal Street
    ‪8 min walk‬
  • Airport, New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.)
    ‪20 min drive‬

Room options

View all photos for Suite, 1 King Bed with Sofa bed

Fridge, microwave, coffee/tea maker

Suite, 1 King Bed with Sofa bed

9.2 out of 10
Wonderful
(105 reviews)
  • City view
  • 48 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Bathtub

Suite, Multiple Beds, Bathtub | City view

Suite, Multiple Beds, Bathtub

8.8 out of 10
Excellent
(24 reviews)
  • City view
  • 59 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Bathtub

1 bedroom, premium bedding, in-room safe, individually decorated

Suite, 1 King Bed with Sofa bed, Bathtub

9.0 out of 10
Wonderful
(19 reviews)
  • City view
  • 48 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Queen Bed with Sofa bed, Bathtub

Suite, 1 Queen Bed with Sofa bed, Bathtub

Suite, 1 Queen Bed with Sofa bed, Bathtub

9.2 out of 10
Wonderful
(96 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed | Private kitchenette

Executive Suite, 1 King Bed

8.2 out of 10
Very good
(29 reviews)
  • City view
  • 59 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds

1 bedroom, premium bedding, in-room safe, individually decorated

Suite, 2 Queen Beds

10.0 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible

1 bedroom, premium bedding, in-room safe, individually decorated

Suite, 2 Queen Beds, Accessible

9.2 out of 10
Wonderful
(11 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

Similar properties

Exterior
Sonesta ES Suites New Orleans Convention Center
  • Pool
  • Breakfast included
  • Pet-friendly
  • Free Wi-Fi
4.3 out of 5, Excellent, 2,994 reviews
The price is AU$180
includes taxes & fees
7 Apr - 8 Apr
Sonesta ES Suites New Orleans Convention Center

About the area

New Orleans

Located in New Orleans (New Orleans Central Business District), The Mercantile Hotel New Orleans is a 4-minute walk from Ernest N. Morial Convention Center and 8 minutes by foot from Canal Street. .This hotel is 0.6 mi (1 km) from Caesars New Orleans Casino and 0.8 mi (1.3 km) from Bourbon Street.

What's nearby

  • Ernest N. Morial Convention Center - 3 min walk - 0.3 km
  • Julia Street Cruise Terminal - 6 min walk - 0.6 km
  • Caesars New Orleans Casino - 7 min walk - 0.6 km
  • National World War II Museum - 8 min walk - 0.7 km
  • Canal Street - 8 min walk - 0.7 km

Getting around

  • St Charles at Girod Stop - 7 min walk
  • New Orleans Union Passenger Terminal - 17 min walk
  • Louis Armstrong New Orleans Intl. Airport (MSY) - 20 min drive

Restaurants

  • ‪Ruth's Chris Steak House - ‬5 min walk
  • ‪Fulton Alley - ‬4 min walk
  • ‪Ernst Cafe - ‬3 min walk
  • ‪Hilton Complimentary Happy Hour - ‬1 min walk
  • ‪Mulate's Cajun Restaurant - ‬2 min walk

About this property

The Mercantile Hotel New Orleans

The Mercantile Hotel New Orleans offers 90 air-conditioned accommodations with safes and coffee/tea makers. These individually decorated accommodations have separate sitting areas. Beds feature premium bedding. Flat-screen televisions come with cable channels. Accommodations at this 3-star hotel have kitchenettes with refrigerators and microwaves. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains.

Make yourself at home in one of the 90 individually decorated guestrooms, featuring kitchenettes with refrigerators and microwaves. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include phones, as well as safes and desks.
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and an arcade/game room.
Grab a bite from the snack bar/deli serving guests of The Mercantile Hotel New Orleans. Quench your thirst with your favorite drink at the bar/lounge. A complimentary continental breakfast is served daily from 7:00 AM to 10:00 AM.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk.
A complimentary continental breakfast is served each morning between 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (USD 45 per day; includes in/out privileges)
  • Limited on-site valet parking

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Art gallery

Family friendly

  • Arcade/game room
  • In-room kitchenette
  • In-room microwave
  • In-room refrigerator
  • Living room
  • Separate bedroom
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service

Business services

  • Business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge

More

  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Kitchenette
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Living room
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

The property charges 3 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Valet parking fee: USD 45 per day (in/out privileges)
  • An in-room safe is available for an additional fee
  • Credit card charges are subject to a surcharge of 3 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Mercantile Hotel New Orleans
Mercantile Hotel
Mercantile New Orleans
The Mercantile Orleans Orleans
The Mercantile Hotel New Orleans Hotel
The Mercantile Hotel New Orleans New Orleans
The Mercantile Hotel New Orleans Hotel New Orleans

The Mercantile Hotel New Orleans Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 987 out of 1592 reviews
Rating 8 - Good. 335 out of 1592 reviews
Rating 6 - Okay. 160 out of 1592 reviews
Rating 4 - Poor. 52 out of 1592 reviews
Rating 2 - Terrible. 58 out of 1592 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

4/10 Poor

Danielle

Travelled with family
Liked: Cleanliness
My room was miserably hot and the thermostat was inoperable on the wall, when I mentioned this to the young lady at the desk she just looked at me as if I was speaking a foreign language.
Stayed 2 nights in Dec 2025

6/10 Okay

Carl

Liked: Property conditions & facilities
The room stayed cold the entire night. Adjusting the thermostat would not solve the issue.
Stayed 1 night in Dec 2025

8/10 Good

Dena

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice hotel, for reasonable price
Stayed 1 night in Dec 2025

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, amenities
The first room we checked into the AC was not working, Mr. Steve at the front desk was so accommodating and made sure we were moved to a better room with a working AC. He was so apologetic. Offered some great suggestions on where to eat and how to get around. The free breakfast was a bonus and all the staff were friendly and helpful. Would definitely be visiting again.
Stayed 5 nights in Dec 2025

10/10 Excellent

Jeremiah

Stayed 2 nights in Oct 2025

8/10 Good

Brandy

Stayed 2 nights in Dec 2025

10/10 Excellent

lissette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was amazing. Make sure you ask for a waffle!
Stayed 1 night in Dec 2025

6/10 Okay

Serina

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
It's an old building, so it's understandable, but there was a strange smell when I entered the room. I got the impression that the area around the hotel didn't seem very safe at night. For breakfast, there were various options including eggs, bacon, and sausages, but two types of juice were out of stock. The coffee was very delicious, and the staff member serving breakfast was very kind.
Stayed 1 night in Dec 2025

6/10 Okay

Harshal

Travelled with family
Liked: Staff & service
Picture are deceiving on all sites. Its a dated hotel with ok service. Good location and walking area. Break fast is very mediocre but coffee machine is really good while its available during breakfast hours.
Stayed 1 night in Dec 2025

2/10 Terrible

Shelley

Liked: Cleanliness
Disliked: Staff & service, amenities
Yes I did free it
Stayed 3 nights in Dec 2025

6/10 Okay

Brandon

Travelled with partner
Liked: Cleanliness
Really expected a little bit better based on the pictures online. Made 3 different attempts to call them before our arrival and never got anyone to actually pick up. Walked in and there was nobody in the lobby but 2 staff members talking. They weren’t exactly the friendliest. Just checked us in and handed the room keys to us and went back to talking. Room was clean but they missed the mark in a couple of areas. Simple things like in the bathroom the shower had 2 bottles of shampoo but no soap or body wash. For some reason it was in the dispenser by the sink, the frame for the bed sticks out past the mattress so you hit it with your leg when you turn to walk past it, curtains can’t close all the way so there is light shining in from the street lights all night. There are other things that could be improved just to help with the feel of the place. There was a laundry cart in the hallway just outside the elevator. I’m assuming that’s where it lived lol, the exterior windows were a nasty moldy green, the “thermostat” in the bedroom was just a knob that said cooler and warmer. We turned it all the way to warmer and the room never warmed up. It just wasn’t blowing quite as cold. Like every other hotel in the world the fan in the bathroom didn’t work. There are light switches that didn’t seem to turn on anything in the room, the phone in the sitting area didn’t have a line connected to it. So not really sure why they put it there. Complimentary breakfast isn’t nothing exciting
Stayed 1 night in Dec 2025

10/10 Excellent

Avery

Liked: Cleanliness, amenities, property conditions & facilities
STAFF WAS VERY HELPFUL AND COURTEOUSREALLY APPRECIATE THE YOUNG MAN AT THE FRONT DESK. THE ROOM IS AWESOME, VERY CLEAN AND WE LOVE IT.THIS IS OUR NUMBER ONE.STAY FOR NOW ON
Stayed 1 night in Dec 2025

8/10 Good

Jawanza

Stayed 1 night in Dec 2025

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities
Excellent Customer service
Stayed 1 night in Dec 2025

10/10 Excellent

Bryanne Meredith, Clawson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2025

10/10 Excellent

Tia

Stayed 1 night in Dec 2025

8/10 Good

Jeremy

Stayed 1 night in Dec 2025

10/10 Excellent

Tojohnica

Stayed 1 night in Dec 2025

10/10 Excellent

Juston

Stayed 3 nights in Dec 2025

8/10 Good

Eileen

Travelled with family
Yes and yes
Stayed 4 nights in Dec 2025

10/10 Excellent

Samantha

Stayed 1 night in Dec 2025

10/10 Excellent

Patricia, North Aurora

Liked: Cleanliness, property conditions & facilities
Helpful staff. Great location.
Stayed 2 nights in Dec 2025

2/10 Terrible

Jazmion

Stayed 1 night in Dec 2025

10/10 Excellent

Diana

Stayed 1 night in Dec 2025

2/10 Terrible

Deanna

Stayed 1 night in Dec 2025