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Hakuba Highland Hotel

3.0 star property

Photo gallery for Hakuba Highland Hotel

Hot springs/mineral springs
Hot springs
Property grounds
Hot springs/mineral springs
Front of property - evening/night

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Gym
  • Breakfast available
  • Housekeeping
  • Laundry
  • Air conditioning

Explore the area

View map
21582 Hokujo Hakuba Kitaazumi-gun, Hakuba, Nagano-ken, 399-9301
  • Hakuba Happo-One Ski Area
    ‪5 min drive‬
  • Happo-one Adam Gondola
    ‪6 min drive‬
  • Hakuba Goryu Ski Resort
    ‪6 min drive‬

Room options

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About the area

Hakuba

With a stay at Hakuba Highland Hotel in Hakuba, you'll be in the mountains, steps from Hakuba Valley Ski Area and a 5-minute drive from Hakuba Happo-One Ski Area. .This ski hotel is 3 mi (4.8 km) from Hakuba Goryu Ski Resort and 4.7 mi (7.6 km) from Tsugaike Ski Resort.

What's nearby

  • Hakuba Happo-One Ski Area - 5 min drive - 3.6 km
  • Hakuba Iwatake Ski Resort - 5 min drive - 4.0 km
  • Happo-one Adam Gondola - 6 min drive - 4.3 km
  • Hakuba Goryu Ski Resort - 6 min drive - 4.6 km
  • Happo One Sakka Ski Lift - 7 min drive - 5.3 km

Getting around

  • Hakuba Station - 2 min drive

Restaurants

  • ‪アンドマウンテン - ‬4 min drive
  • ‪らー麺 とっつぁん - ‬19 min walk
  • ‪グリンデル - ‬18 min walk
  • ‪ききょう屋 - ‬16 min walk
  • ‪そば神 - ‬14 min walk

About this property

Hakuba Highland Hotel

Slopeside fun with full-service spa and restaurant
Hakuba Highland Hotel offers 75 air-conditioned accommodations with bathrobes and slippers. Beds feature down comforters. LCD televisions are featured in guestrooms.

Bathrooms include shower/tub combinations with deep soaking bathtubs, bidets, toilets with an electronic bidet, and complimentary toiletries. This Hakuba hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

Hot springs and a health club are featured at the hotel. Other recreational amenities include ski-in/ski-out access, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. There are hot springs on site.

Make yourself at home in one of the 75 air-conditioned rooms featuring refrigerators and LCD televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and complimentary toiletries. Conveniences include phones and electric kettles, and housekeeping is provided daily.
Relax at the full-service spa, where you can enjoy massages. You're sure to appreciate the convenience of ski-in/ski-out access at this hotel, which also features hot springs and a health club. Additional amenities at this hotel include complimentary wireless internet access, an arcade/game room, and ski storage. You'll be on the slopes in no time with the complimentary ski shuttle.
Enjoy a satisfying meal at MAIN DINING ROOM serving guests of Hakuba Highland Hotel. Buffet breakfasts are available daily from 7 AM to 9 AM for a fee.
Featured amenities include complimentary newspapers in the lobby, luggage storage, and laundry facilities. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 9 AM.
MAIN DINING ROOM - This buffet restaurant specializes in local cuisine and serves breakfast and dinner.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free ski shuttle
  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 7 AM to 9 AM for a fee: JPY 1,200 for adults and JPY 840 for children
  • A restaurant

Restaurants on site

  • MAIN DINING ROOM

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Full-service spa
  • Health club
  • Hot springs
  • Sauna
  • Ski equipment rentals
  • Ski passes
  • Ski storage
  • Ski-in/ski-out access
  • Sledding
  • Snowshoeing

Family friendly

  • Arcade/game room
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • In the mountains

Full-service spa

  • Hot/mineral springs
  • Massage
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Spa open daily
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 6 floors
  • Built in 1974
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 22-inch LCD TV

Food and drink

  • Electric kettle
  • Refrigerator

More

  • Air conditioning
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Early check-in subject to availability
Early check-in fee: JPY 2000

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
Late check-out fee: JPY 2000

Special check-in instructions

Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 1200 for adults and JPY 840 for children
  • Early check-in fee: JPY 2000 (subject to availability)
  • Late check-out fee: JPY 2000 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Property is also known as

Hakuba Highland
Hakuba Highland Hotel
Highland Hotel Hakuba
Hakuba Highland Hotel Hotel
Hakuba Highland Hotel Hakuba
Hakuba Highland Hotel Hotel Hakuba

Hakuba Highland Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 71 out of 137 reviews
Rating 8 - Good. 51 out of 137 reviews
Rating 6 - Okay. 10 out of 137 reviews
Rating 4 - Poor. 3 out of 137 reviews
Rating 2 - Terrible. 2 out of 137 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Wesley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View is stunning
Stayed 5 nights in Mar 2025

10/10 Excellent

Fabiano

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view and service
Stayed 3 nights in Mar 2025

6/10 Okay

Kain

Travelled with group
The hotel is a 15-minute walk from the JR station, and you need to walk uphill along the road. For Japanese people, it's just 15 minutes, but it's more challenging for tourists. The hotel's biggest selling points are the scenery and the hot springs; the rest is quite average. Be prepared that the rooms are relatively old, as the hotel has been operating for over 30 years. In terms of service, you need to request your breakfast voucher a day in advance, which means you have to go down every day to book your breakfast time, making it inconvenient for guests.
Stayed 1 night in Mar 2025

6/10 Okay

Kain

Travelled with partner
Here's the translation: The hotel is a 15-minute walk from the JR station, and you need to walk uphill along the road. For Japanese people, it's just 15 minutes, but it's more challenging for tourists. The hotel's biggest selling points are the scenery and the hot springs; the rest is quite average. Be prepared that the rooms are relatively old, as the hotel has been operating for over 30 years. In terms of service, you need to request your breakfast voucher a day in advance, which means you have to go down every day to book your breakfast time, making it inconvenient for guests.
Stayed 4 nights in Mar 2025

8/10 Good

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very well kept and lovely staff. Rooms had plenty of rooms for us to open our suitcases etc which was very handy. Food was great, only request that would make it easier for English speaking visitors would be more English labels next to food. Other than that was a very nice place to stay and would return.
Stayed 3 nights in Feb 2025

10/10 Excellent

Lailan

Liked: Cleanliness, staff & service, property conditions & facilities
buffet and onsens were amazing, a great experience all around
Stayed 1 night in Jan 2025

8/10 Good

Hannah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful resort. the onsen is one of a kind and breath taking. it’s worth the trip just for the onsen honestly. the free shuttle is super convenient if you plan on skiing hakuba 47 (maybe other resorts too but i just did 47). would definitely stay here over a more expensive resort. only thing is the beds aren’t super comfortable but they aren’t the worst either. hence the 4 instead of 5.
Stayed 1 night in Jan 2025

10/10 Excellent

kittipot

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
เข้าพักเป็นครั้งที่สอง ได้รับบริการทึ่ดีเหมือนเดิม โรงแรมได้รับการRenovate บางส่วน ออนเซ็นวิวสวย
Stayed 1 night in Oct 2024

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing!
Stayed 3 nights in May 2024

8/10 Good

Bin

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2024

6/10 Okay

Ashley

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a dated hotel, a bit further away from the main town and other areas of interest, which can be good to escape some of the chaos. The staff are very friendly and the common areas/amenities are wonderful, as well as having a shuttle to Hakuba 47 stop at the hotel. If you are looking for more nightlife, stay closer to Echoland. But if you want to relax and stay in the hotel, this is a great spot for a night or two.
Stayed 1 night in Jan 2024

10/10 Excellent

Gustavo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent experience - 10/10!

The overall experience staying in Hakuba Highland hotel was amazing! They provided excellent customer service and went above and beyond with all and any requests my friends and I made. They have incredible amenities and it was always very clean. The cherry on top were the amazing views we had from our rooms!
Stayed 4 nights in Jan 2024

6/10 Okay

Kay

Liked: Staff & service

Great views but missing something...

The Hakuba with its free breakfast and onsen appealed to us, but it’s a little too far out of the action. Although they offer a shuttle bus into areas that’s not at all times, and taxis in Japan are expensive. The variety at breakfast wasn’t really to our liking, but did the job before skiing. The views are amazing and it would be great if there was a little bar/cafe that you could get Hot/cold drinks in the day/evening...but all there is is the shop which sells souvenirs and some cans of beer and bottle of sake. The use of the private onsen has to be paid for but it is lovely, we used it twice. The rooms were only cleaned once every two days, but to compensate we were given some vouchers for the shop...to get a souvenir and can of Ashai.
Stayed 4 nights in Feb 2020

10/10 Excellent

Banthoengsuk

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Brilliant service and an outstanding onsen with incredible views!! The hotel buffet dinner was also great, Japanese food only, so a good local experience. All in all the hotel is more local than touristy. It is slightly out of the way (from the main ski resort area hubs), however, the shuttle services are good. It kind of added to the local feel of it not being at the resorts. Great for families too.
Stayed 5 nights in Jan 2020

10/10 Excellent

Joey

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2019

8/10 Good

Yi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant stay

Staff is great and helpful. Room super clean and Onsen is great.
Stayed 5 nights in Dec 2019

8/10 Good

Mei yee

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Stayed 2 nights in Dec 2019

8/10 Good

Rishu, Hong Kong

Travelled with family
Liked: Staff & service, amenities
The hotel situated near The Alpes area where you can access to many local attractions, such as Kurobe Dam and Hokujo. Self driving is needed to access this hotel. Onsen is newly renovated and spacious. Mountain view from the Onsen is excellent. We got a mountain view room and the view was great. Breakfast was excellent. Room is a bit old and smaller than a lot of similar graded Onsen Hotel.
Stayed 2 nights in Sep 2019

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Really nice resort.

Amazing!!!
Stayed 7 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome view and onsans. Away from the crowds, but close enough to access everything easily
Stayed 4 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2018

8/10 Good

Kingers, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff always had a smile on their faces. Food was great also.
Stayed 5 nights in Dec 2018

8/10 Good

Nada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great value for money

Very good value for money. It's an older hotel but well maintained and also the staff was super friendly and helpful. The onsen was amazing! And really great dinners with Japanese food for cheap. Just the location was a bit remote and unless you have a car you're dependant on the shuttle service which is reliable but not that frequent.
Stayed 5 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018