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Great room, really clean and comfortable. So I won't fault that. But staff were really unfriendly. Breakfast was a disaster. Staff gave my table away when I was getting cooked breakfast then left me wandering holding my quickly cooling plate of food whilst they tried to find a new table and failed, eventually they found and cleaned one. But then they blamed me for not leaving an object to signify I was at the table, my phone. If my phone had got stolen who would be to blame?
Reception weren’t the friendliest. They were fine but didn’t go the extra mile. I wasn’t told which way to go for my room or where the lift was etc. the hotel itself is very tired. I’d had a 4 hour drive and upon arrival I saw a sign saying there was no evening food which was disappointing.
The corridors were littered. The carpets very dirty and worn.
The room was awful. Dirty throughout. Stubble hair all over the shower walls. Kettle full of limescale. Beds were very old. The whole place just felt dirty.
Katie
Stayed 3 nights in Nov 2025
10/10 Excellent
Alex
Travelled with family
4 Nov 2025
Liked: Cleanliness, staff & service, amenities
All good
Alex
Stayed 2 nights in Nov 2025
4/10 Poor
samuel
4 Nov 2025
samuel
Stayed 2 nights in Nov 2025
10/10 Excellent
Diana
3 Nov 2025
Diana
Stayed 3 nights in Oct 2025
10/10 Excellent
Ashleigh
Travelled with family, Travelled with group
31 Oct 2025
Liked: Cleanliness, staff & service, amenities
Great overnight stay while visiting Alton towers staff at check in and breakfast were all very helpful. Good variety of options at breakfast. Room spacious and clean
The lighting in the room was inadequate it was very dim. The reading lights at the side of the bed were brighter but could not be angled very well. The heating fan clicked in every few minutes but was very noisy. This was disturbing during the night.