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Good location and friendly staff. It was clean and well maintained. Good breakfast. Only thing lacking is elevator.

Outstanding service and attention to detail by the owner and staff. Amazing continental breakfast!

The staff were incredible and the accommodations exceeded our expectations in every way! We would absolutely stay there again.

Las instalaciones son muy buenas y la vista espectacular. Lo mejor el spa. Estaba en marcha blanca y eso explica algunos detalles como descoordinación y tardanza. Los tacos del pool requieren renovacion

The Loft Pucón was a very good experience for us. With 4 in our travel group the room at the Loft was very comfortable. The full size kitchen and the outside yard with table was extra useful. The rooms and beds themselves on the 2nd floor were layed out just so well to allow separate spaces for sleep and naps over social space of the living and kitchen. The accommodation of the room were excellent. The location of the Loft in close proximity to downtown Pucón is another plus. Walking there was a 10-15 minute stroll. And the best part of the stay was Ms Hesteyer at the reception. She was very helpful and friendly and is one of the reasons a future return stay next season is planned.

Great hotel. I stayed for 6 nights and thoroughly enjoyed it. The staff at the reception and restaurant are amazing—Chilean hospitality at the best.