- Liked: Staff & service, property conditions & facilities, room comfort
Service at check in was excellent / fast and efficient. The bar tender at the pool bar Hugo was personable and polite, we enjoyed talking with him. Great asset for the hotel. Alex at the sugar factory bar was fantastic as well!! The only negative feedback is with housekeeping My room was not properly cleaned not 1 but 2 days Left dirty glasses, dirty towels on bathroom floor, toothpaste splash on mirror.. long black hair in sink.and then on my last day at the property I requested an hour late check out so I could sleep in prior to my long trip.. I hung the do not disturb card on the door AND had the red light do not disturb so I could sleep until 11:00.. 8:30 am house keeping would not stop tapping keys on my door I had to get up and get her to stop and when I pointed out both do. It disturb notices she laughed!