2/10 Terrible
Samantha
Travelled with partner
21 Mar 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
COCKROACHES! Beware! This is the hotel from hell! First we waited 2.5 hours for the airport shuttle that NEVER came and we ended up having to book an uber. I called the front desk 3 times while we were waiting to make sure we were in the right spot and that it was coming and they confirmed we were but kept giving us the run around about when it would be there.
After finally getting to the hotel 3 hours later, we walked in and I got the ick immediately. I was willing to look past it though. Front desk was nice enough, they didn’t do much about the shuttle. again, was willing to look past that also.
Finally getting to the room, it was disgusting. Massive stains all over the floor, a dirt shoe print spread across the pillow, a musty smell. Again, fine, willing to look past it, it’s one night.
After about being in the room for 30ish minutes… I come upon the final straw.. cockroaches in the room! I thought they were rust stains on the end tables but then moved closer and they started moving too!! Cockroaches hidden everywhere. I immediately left the room, went to the front desk and asked them to book me at another Hilton hotel, they said they could only give me another room here and for obvious reasons I declined. I told them we’d be leaving the hotel and the immediately deactivated our room keys, I wasn’t even able to get back into the room to grab my things. I immediately booked another hotel and left.
Phone numbers and emails don’t work. They also double charged me.