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Holiday Inn Express Hotel & Suites Jacksonville by IHG

2.5 star property

Photo gallery for Holiday Inn Express Hotel & Suites Jacksonville by IHG

Exterior
Lobby lounge
Lobby lounge
Free daily buffet breakfast
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Air conditioning
  • Gym
  • Housekeeping

Explore the area

View map
2501 Holliday Lane, Jacksonville, IL, 62650
  • Lake Jacksonville
    ‪6 min drive‬
  • Illinois College
    ‪7 min drive‬
  • Future Champions Sport Complex
    ‪11 min drive‬

Room options

View all photos for Suite, 2 Double Beds

Room amenity

Suite, 2 Double Beds

  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 King Bed

Room amenity

Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room

1 bedroom, premium bedding, desk, blackout curtains

Standard Room

7.6 out of 10
Good
(5 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Room amenity

Standard Room, 1 King Bed

8.2 out of 10
Very good
(14 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Room amenity

Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

8.6 out of 10
Excellent
(13 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

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Exterior

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  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.7 out of 5, Exceptional, 585 reviews
The price is AU$153
includes taxes & fees
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About the area

Jacksonville

Located in Jacksonville, Holiday Inn Express Hotel & Suites Jacksonville by IHG is in the business district, a 4-minute drive from Jacksonville Community Park and 7 minutes from Illinois College. .This hotel is 4.1 mi (6.6 km) from Governor Duncan Mansion and 5.7 mi (9.2 km) from Future Champions Sport Complex.

What's nearby

  • Jacksonville Community Park - 4 min drive - 3.9 km
  • Lake Jacksonville - 6 min drive - 5.2 km
  • Illinois College - 7 min drive - 6.6 km
  • Morgan County Fairgrounds - 10 min drive - 9.0 km
  • Future Champions Sport Complex - 11 min drive - 9.4 km

Getting around

  • St. Louis Lambert Intl. Airport (STL) - 98 min drive

Restaurants

  • ‪McDonald's - ‬4 min drive
  • ‪Casey's - ‬4 min drive
  • ‪VFW Post 1379 - ‬5 min drive
  • ‪Taco Bell - ‬5 min drive
  • ‪Pizza Hut - ‬4 min drive

About this property

Holiday Inn Express Hotel & Suites Jacksonville by IHG

Hotel with free breakfast, in the vicinity of Jacksonville Community Park
Holiday Inn Express Hotel & Suites Jacksonville by IHG offers 69 air-conditioned accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries.

This Jacksonville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
Make yourself at home in one of the 69 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and microwaves, as well as phones with free local calls.
Take advantage of recreation opportunities including an indoor pool and a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access, a television in a common area, and a banquet hall.
A complimentary buffet breakfast is served daily from 6:30 AM to 9:30 AM.
Featured amenities include a business center, express check-in, and express check-out. Event facilities at this hotel consist of conference space and a meeting room. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 6:30 AM and 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Free rollaway/extra bed
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre
  • Computer station
  • Conference space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in shower (74 centimetre high)
  • Lever door handles
  • Lift (104 centimetre wide door)
  • Phone accessibility kit
  • Pool hoist on site
  • Sign language-capable staff
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity (86 centimetre high)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • Banquet hall
  • No plastic drinking straws
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6 AM
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

Pool access available from 8:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Hotel Jacksonville
Holiday Inn Express Jacksonville
Holiday Inn Jacksonville
Jacksonville Holiday Inn
Holiday Inn Express Hotel And Suites Jacksonville South
Holiday Inn Jacksonville
Jacksonville Holiday Inn
Holiday Inn Express Jacksonville
Holiday Inn Express Hotel Suites Jacksonville
Holiday Inn Express Hotel Suites Jacksonville

Reviews

Holiday Inn Express Hotel & Suites Jacksonville by IHG Reviews

7.8

Good

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness
Rating 10 - Excellent. 164 out of 425 reviews
Rating 8 - Good. 123 out of 425 reviews
Rating 6 - Okay. 66 out of 425 reviews
Rating 4 - Poor. 41 out of 425 reviews
Rating 2 - Terrible. 31 out of 425 reviews

Reviews

8/10 Good

Scotch

Stayed 2 nights in Jun 2025

4/10 Poor

Adair

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2025

6/10 Okay

Robyn

Travelled with family
Liked: Staff & service

Decent one night stay.

This is a decent hotel. It is run down and a bit dirty, but rooms were decent. Good for a one night stay. Front desk and breakfast were very good.
Stayed 1 night in Jun 2025

10/10 Excellent

April

Clean and comfortable
Stayed 1 night in May 2025

10/10 Excellent

Juan

Stayed 2 nights in Apr 2025

4/10 Poor

Connie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Bathrooms in really rough shape, you could get hurt on the broken tile floor
Stayed 1 night in May 2025

10/10 Excellent

Emily

Stayed 2 nights in May 2025

4/10 Poor

Andrew

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The toilet in my room kept running, the exhust fan in the bathroom didnt work, there was no ice machine on the 3rd floor, and the bedding was all stained up and unclean. And most of the light housings in the halls were broken and the elevator was too slow. But the staff was awsome as well as the breakfast.
Stayed 2 nights in May 2025

8/10 Good

Lisabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family get together.

Great customer service. Very easy to work with and very willing to accommodate customers!
Stayed 2 nights in May 2025

4/10 Poor

Marie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff allowed a party until close to midnight, in the parking lot where 20-30 people (including kids) were allowed to play loud music on a radio, kids running around the parking lot screaming directly in front of the motel, our window. The bathroom was filthy, toilet bowl had stains in it as though it had not been cleaned in weeks, soap scum in the shower, on the walls and faucet. The tile in the bathroom around the toilet was all cracked and the toilet was unsteady when sitting down.
Stayed 3 nights in May 2025

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Only one chair in the room for two! Only one cup for coffee! I guess we were supposed to take turns. Toilet wasn't as clean as expected for a Holiday Inn. There was no fan in the bathroom. The furniture looked beat up. The pool room was way too hot. The railing toget into the pool was wabbly. The hot tub was not working properly and the railing was rusty. The edge of the hottub was dirty looking. Will definitely not stay there again. Breakfast ...the pancake machine didn't work.
Stayed 2 nights in May 2025

4/10 Poor

Mike

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel was not very clean, breakfast was terrible, not soap or shampoo on the rooms,
Stayed 2 nights in May 2025

10/10 Excellent

Donnell

Liked: Cleanliness, staff & service, property conditions & facilities
We were coming in town for a wedding and needed an early check-in. The staff went out of their way to make that happen!!!
Stayed 1 night in May 2025

10/10 Excellent

Kim

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Travis

Stayed 1 night in Apr 2025

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

brad

Stayed 1 night in Mar 2025

8/10 Good

Mark

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
When I got to my room there was dirt clumps on the floor like a worker with dirty boots/shoes had been in there after the housecleaning had been there. I told the employee at the front desk and he swept and vacuumed my room. Fine hotel for the price.
Stayed 2 nights in Mar 2025

8/10 Good

Kristine

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Joe

Stayed 2 nights in Mar 2025

6/10 Okay

Paul

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities

Not your typical Holiday Inn Express

This is not what you would expect from from Holiday Inn express. On the refrigerator at breakfast, it says eggs and yogurt. There was neither.
Stayed 1 night in Mar 2025

6/10 Okay

Zachary

Travelled with family
Liked: Staff & service, room comfort

Holiday Inn And Suites Jacksonville Illinois

The room was great service was great. Got to the hallway with the elevator and it smelled horrible. Went down for breakfast at 630 and it was good except they didn’t have any apple juice and ran out of biscuits by 7. Also the shower had terrible water pressure but other than those downfalls it was a great night stay
Stayed 1 night in Mar 2025

10/10 Excellent

Jacob

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Feb 2025

10/10 Excellent

Sharon, St Louis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff. Good breakfast. Very clean.
Stayed 1 night in Feb 2025

10/10 Excellent

Mary

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2025