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Sheraton Makkah Jabal Al Kaaba Hotel

4.0 star property

Photo gallery for Sheraton Makkah Jabal Al Kaaba Hotel

Exterior
Pillow-top beds, minibar, in-room safe, desk
Suite, 1 Double Bed, Tower
2 restaurants, breakfast, lunch served; local and international cuisine
Reception

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Laundry
  • Housekeeping
  • Room service
  • 24/7 front desk
  • Air conditioning

Explore the area

View map
Jabal Al Kaaba, Makkah Al Mukkarammah Makkah, Makkah, Eastern Province, 24231
  • Place, Great Mosque of Makkah
    ‪5 min walk‬
  • Place, Kaaba
    ‪10 min walk‬
  • Place, King Fahad Gate
    ‪10 min walk‬

Room options

One Bedroom Apartment

  • Sleeps 2

Traditional Triple Room

  • Sleeps 3

View all photos for Two Bedroom Apartment

Pillow-top beds, minibar, in-room safe, desk

Two Bedroom Apartment

  • Sleeps 4

View all photos for Traditional Room, 2 Single Beds

Pillow-top beds, minibar, in-room safe, desk

Traditional Room, 2 Single Beds

8.8 out of 10
Excellent
(25 reviews)
  • 23 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Traditional Room, 3 Single Beds

Traditional Room, 3 Single Beds

Traditional Room, 3 Single Beds

10.0 out of 10
Exceptional
(3 reviews)
  • 27 sq m
  • City view
  • Sleeps 3
  • 3 Twin Beds

View all photos for Superior Room, 1 Double Bed (Executive Level)

Pillow-top beds, minibar, in-room safe, desk

Superior Room, 1 Double Bed (Executive Level)

8.4 out of 10
Very good
(6 reviews)
  • 23 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite, 1 Bedroom

Pillow-top beds, minibar, in-room safe, desk

Junior Suite, 1 Bedroom

10.0 out of 10
Exceptional
(3 reviews)
  • 43 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Suite, 1 Bedroom

Pillow-top beds, minibar, in-room safe, desk

Deluxe Suite, 1 Bedroom

  • 59 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 3 Twin Beds

View all photos for Suite, 2 Single Beds, Tower

Pillow-top beds, minibar, in-room safe, desk

Suite, 2 Single Beds, Tower

  • 81 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite, 1 Double Bed, Tower

Suite, 1 Double Bed, Tower

Suite, 1 Double Bed, Tower

  • 115 sq m
  • 2 bedrooms
  • City view
  • Sleeps 4
  • 1 Double Bed

View all photos for Suite, 1 Double Bed, Tower

2 restaurants, breakfast, lunch served; local and international cuisine

Suite, 1 Double Bed, Tower

  • 175 sq m
  • 3 bedrooms
  • City view
  • Sleeps 6
  • 1 Double Bed

View all photos for Executive Suite, 1 Bedroom

Executive Suite, 1 Bedroom | Living room

Executive Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • 68 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 3 Twin Beds

View all photos for Suite, 2 Single Beds, Tower

Pillow-top beds, minibar, in-room safe, desk

Suite, 2 Single Beds, Tower

  • 80 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Suite, 1 Bedroom

Pillow-top beds, minibar, in-room safe, desk

Superior Suite, 1 Bedroom

10.0 out of 10
Exceptional
(2 reviews)
  • 43 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Traditional Room, 2 Single Beds

Pillow-top beds, minibar, in-room safe, desk

Traditional Room, 2 Single Beds

  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 2 Single Beds

Pillow-top beds, minibar, in-room safe, desk

Superior Room, 2 Single Beds

  • Sleeps 2
  • 2 Twin Beds

Traditional Queen Room with City View

  • Sleeps 2

Junior Suite, Concierge Lounge Access, 1 King, City View

  • Sleeps 2

Traditional Room,Guest Room,1 King

  • Sleeps 2

Traditional King Room,Guest Room,1 King,City View

  • Sleeps 2

Junior Suite, 1 Bedroom Junior Suite, 2 Twins

  • Sleeps 2

Suite, 1 Double Bed, Smoking, City View (Tower)

  • Sleeps 4

Suite, 1 Double Bed, Smoking, Tower

  • Sleeps 6

Suite, 2 Twin Beds, Smoking, Tower

  • Sleeps 2

Executive Suite

  • Sleeps 3

Deluxe Suite

  • Sleeps 3

One-Bedroom Apartment with Two Single Beds and City View

  • Sleeps 2

View all photos for Traditional Twin Room

Bathroom

Traditional Twin Room

  • Sleeps 2

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View from property
Jabal Omar Marriott Hotel, Makkah
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
4.3 out of 5, Excellent, 432 reviews
The price is AU$293
includes taxes & fees
20 Dec - 21 Dec
Jabal Omar Marriott Hotel, Makkah

About the area

Makkah

A stay at Sheraton Makkah Jabal Al Kaaba Hotel places you in the heart of Makkah, within a 15-minute walk of Great Mosque of Makkah and Kaaba. .This hotel is 0.6 mi (1 km) from The Clock Towers and 1.6 mi (2.6 km) from 60th Street.

What's nearby

  • Great Mosque of Makkah - 5 min walk - 0.4 km
  • Kaaba - 10 min walk - 0.9 km
  • King Fahad Gate - 10 min walk - 0.9 km
  • Well of Zamzam - 11 min walk - 0.8 km
  • The Clock Towers - 11 min walk - 1.0 km

Getting around

  • Makkah Station - 14 min drive
  • King Abdulaziz Intl. Airport (JED) - 67 min drive

Restaurants

  • ‪AlTayebat restaurant interContinental | مطعم الطيبات انتركونتيننتال - ‬8 min walk
  • ‪لحظة كيف - ‬17 min walk
  • ‪ALBAIK | البيك - ‬9 min walk
  • ‪Executive Lounge - ‬15 min walk
  • ‪Thaj Baik - ‬10 min walk

About this property

Sheraton Makkah Jabal Al Kaaba Hotel

Hotel with 2 restaurants, 6-minute walk to Great Mosque of Makkah
Sheraton Makkah Jabal Al Kaaba Hotel offers 412 accommodations, which are accessible via exterior corridors and feature minibars and safes. Beds feature pillowtop mattresses. A pillow menu is available. 40-inch LED televisions come with premium cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include slippers, designer toiletries, complimentary toiletries, and hair dryers.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Make yourself at home in one of the 412 guestrooms featuring refrigerators and minibars. Your room comes with a pillowtop bed. 40-inch LED televisions with cable programming provide entertainment, while wireless internet access (surcharge) keeps you connected. Bathrooms have designer toiletries and hair dryers.
Take in the views from a garden and make use of amenities such as complimentary wireless internet access and concierge services. Additional amenities at this hotel include gift shops/newsstands, wedding services, and a banquet hall.
Enjoy local and international cuisine at Chocolate Lounge, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Makkah? This hotel has 161 square feet (15 square meters) of space consisting of conference space and a meeting room.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Chocolate Lounge - This café specializes in local and international cuisine.
Asia Restaurant - This restaurant specializes in Asian cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
Al Firdous Restaurant - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: WiFi (SAR 75 per 24-hour period)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: SAR 95 for adults and SAR 47.50 for children
  • 2 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Al Firdous Restaurant
  • Asia Restaurant
  • Chocolate Lounge

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 161 square feet of conference space
  • Business centre
  • Meeting room

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in bathtub
  • Grab bar in shower
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height counter and sink
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Raised toilet seat
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 24 floors
  • Banquet hall
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch LED TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 5 PM

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately SAR 95 for adults and SAR 47.5 for children
  • Fee for in-room wireless internet: SAR 75 per 24-hour period (rates may vary)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 10002512

We should mention

Couples wishing to share a room must provide proof of marriage
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Construction is underway at a neighboring building and there may be noise disturbance from the construction work

National rating

This property has received its official star rating from Saudi Ministry of Tourism.

Property is also known as

Sheraton Makkah Jabal Al Kaaba Hotel Mecca
Sheraton Makkah Jabal Al Kaaba Mecca
Sheraton Makkah Jabal Al Kaaba
Sheraton Makkah Jabal Al Kaab
Sheraton Makkah Jabal Al Kaaba
Sheraton Makkah Jabal Al Kaaba Hotel Hotel
Sheraton Makkah Jabal Al Kaaba Hotel Makkah
Sheraton Makkah Jabal Al Kaaba Hotel Hotel Makkah

Sheraton Makkah Jabal Al Kaaba Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 246 out of 427 reviews
Rating 8 - Good. 99 out of 427 reviews
Rating 6 - Okay. 41 out of 427 reviews
Rating 4 - Poor. 14 out of 427 reviews
Rating 2 - Terrible. 27 out of 427 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Ahmad

Stayed 2 nights in Sep 2025

10/10 Excellent

Syed

Stayed 5 nights in Aug 2025

10/10 Excellent

Alaa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice and clean also close to haram delicious breakfast
Stayed 1 night in Aug 2025

8/10 Good

Ahmed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property but far from haram gates
Stayed 4 nights in Aug 2025

6/10 Okay

M

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This property is highly misleading in its advertising. While it claims to be only a 5-minute walk to the Haram, in reality it takes nearly 20 minutes and that’s only after navigating broken flyovers and unsafe bridge crossings. The surrounding area is equally inconvenient, with no food outlets or convenience stores nearby; the closest ones are a 15-minute walk away, again via the same unsafe route. The hotel itself is in poor condition: outdated interiors, faulty electrical switches and appliances, and a clear need for major renovation. Service at the front desk is unhelpful and far below standard. Overall, a disappointing stay that urgently requires improvement before it can justify its location or price.
Dirty and muddy bathroom
Stained and soiled sofas
Stayed 8 nights in Aug 2025

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience
Stayed 4 nights in Jul 2025

6/10 Okay

Mahsoun

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Bad mantenance for the furniture and slow response from the housekeeper
Un orgnized
Bad maintenance
Can not sleep up to 3AM with this setup
Stayed 1 night in Jul 2025

6/10 Okay

raza

Stayed 2 nights in Jul 2025

10/10 Excellent

Oumar

Stayed 2 nights in Jul 2025

8/10 Good

Mona

Liked: Cleanliness, property conditions & facilities
The hotel itself is nice and clean and close enough to the Haram. It is a bit of a hike to get to the hotel from the Kaaba so keep that in mind; it was, however, the best price for a hotel on the Haram. Hotel staff were a mixed bag—some were super friendly and helpful, and others were standoffish (especially front desk staff). The breakfast is great.
Stayed 4 nights in Jul 2025

10/10 Excellent

Mustafa

Stayed 3 nights in Mar 2025

10/10 Excellent

Osama

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, five minute walk to Haram great hospitality
Stayed 1 night in Jul 2025

10/10 Excellent

Yaaseen

Stayed 4 nights in Jul 2025

10/10 Excellent

Ihab

Travelled with partner
Liked: Amenities
The staff are excellent. They upgraded us to a huge suite. Best of the best
Stayed 1 night in Jul 2025

10/10 Excellent

Oubaydah Anowar

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was very professional and friendly. They surprised me with a free room upgrade, and the new room had beautiful furniture and a cozy feel. Customer service was top-notch from start to finish. Highly recommended!
Stayed 1 night in Jun 2025

10/10 Excellent

Mathilde

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing! The hotel is only 10 minutes walk from the Haram, and the staff is very friendly and helpful. I got very lucky to get a room update and breakfast for free during my entire stay. The room was stunning, the view too. A huge thank you, Jazakallah Khair. I will definitely come back inshallah.
Stayed 5 nights in Apr 2025

10/10 Excellent

suleiman yau

Stayed 1 night in Mar 2025

10/10 Excellent

Lubna, sydney

Liked: Cleanliness, amenities, property conditions & facilities
Very nice staff ,convenient to reach haram
Stayed 1 night in Mar 2025

4/10 Poor

Manal

Travelled with group
Liked: Cleanliness
Taxi and cars can’t access the hotel espacially peak hours. Service takes long time. Hotel is a little old, doesn’t feel like a 5 star hotel.
Stayed 1 night in Mar 2025

8/10 Good

Ali

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the hotel itself is very good and the staff are so so cooperative The only drawback was the distance you have to walk to haram with the high ramp
Stayed 2 nights in Mar 2025

8/10 Good

Syed

Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel but too far for my liking. Also has a steep climb to the hotel making it hard to walk to it everytime
Stayed 3 nights in Dec 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Saniya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

10/10 Excellent

Adamu

Stayed 5 nights in Jan 2025

10/10 Excellent

Abou, SAINT HUBERT

Liked: Cleanliness, staff & service, property conditions & facilities
Proximité de la Kaaba
Stayed 3 nights in Jan 2025