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Room was clean and very nice Customer service was average with much help not provided

Excellent Hotel. Everything was great. Very clean hotel. Room was so clean—excellent breakfast and dinner buffet. I will definitely come back to this hotel.

Great location close to the center of Eger. Immaculate and incredible room. Very affordable price for the room we got.

This hotel was a great place to stay in Eger. The rooms were a bit small, but very clean and everything (shower, intranet, etc) worked well. The beds were very comfortable. And the breakfast in the morning was outstanding. One could easily walk to most parts of Eger from this hotel. I was surprise me to find out they charged for parking -- they said it was to pay for the security system. It sort of threw me -- why did they need a security system if this was a safe area? But it was only 5 euros a night, and it turned out there wasn't enough spaces for one night, so we had to park on the street. We found a spot very close to the hotel and had no issues. The hotel had a mineral bath, but unfortunately we never had a chance to use it. But they provided robes for the baths, which was a nice touch.

Health spa and thermal pools are wonderful. Great front desk staff at check-in and checkout (Gyula)

Close to the castle, which was positive. Otherwise, room was very average. The jacuzzi on the rooftop was not clean...Room was OK, beds not very comfortable. I would not stay again