All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 58 out of 513 reviews
10 - Excellent
58
Rating 8 - Good. 123 out of 513 reviews
8 - Good
123
Rating 6 - Okay. 128 out of 513 reviews
6 - Okay
128
Rating 4 - Poor. 99 out of 513 reviews
4 - Poor
99
Rating 2 - Terrible. 105 out of 513 reviews
2 - Terrible
105
5.8/10
Cleanliness
6.8/10
Staff & service
5.6/10
Amenities
5.0/10
Property conditions & facilities
6.2/10
Eco-friendliness
Reviews
8/10 Good
Jocelin
Travelled with family and small children, Travelled with partner
2 Aug 2025
Liked: Cleanliness, staff & service, amenities
I loved the buffet and how clean the hotel room always was! The air conditioning needs to be fixed because the condo I stayed in, only one room had a working AC; The events were limited on a weekday & I was referred back and forth between the events table and the lobby for information. The main pool was really hot day and night; the only pool that was fresh was the waterslide pool.
We got there and the hotel room they offered us had puddles in the floor dripping water from the ceiling. One of the puddles was over an inch deep. It wasn’t because the rain went through the door, no it was water, literally dripping from the ceiling. The plaster along with black mold was falling from the wall in the ceiling. The lights were flickering, and when the bellboy tried to tighten the lightbulb, it shocked him. An electrical short with puddles. We went along with them and on the third room, they offered us the toilet bowl had no toilet seat. The floor had puddles and the top bedroom light didn’t even turn on. Please do not expose your family to unsafe mold and electrical hazard.
Asuncion
Stayed 3 nights in Jun 2025
6/10 Okay
Maria, Plano
Travelled with family
24 June 2025
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Vacionamos en este lugar
Esta ves esta muy deteriorado
Creo necesita remodelacion
Maria
Stayed 2 nights in Jun 2025
8/10 Good
Enrique
Travelled with family, Travelled with family and small children
14 June 2025
Liked: Amenities
The stile of de hotel is fabulos
Enrique
Stayed 4 nights in Jun 2025
2/10 Terrible
Jorge
Travelled with family, Travelled with family and small children
Its a beatiful place unfortunately, the rooms need to be cleaned, they have a fungus smell and AC did not work. The room room did not have enough sheets .
We love Gran Festivall, we’ve stayed here many different occasions. The staff is very friendly and helpful. The food and drinks are great, beach is wonderful. The rooms need to be updated, cleaned and just a little more love and attention. Bathrooms in common areas need to have lights especially if you’re using them at night it was so hard to use them without a light, we had to turn on the flashlight on our phone. A really nice hotel, the property just needs some touch ups and needs to be cleaner.
Property looked very outdated. Air conditioning in rooms was not good the rooms were hot . Didn’t enjoy my stay best part of the stay was there breakfast and the night show don’t think I will ever stay there again