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Said my card was declined for the $50 when I had plenty of money on my card. They would not accept a different card either. It was 4am and there hotel is in the middle of nowhere and I was not able to pull up my bank account b/c of WiFi issues also. I never end up staying and had to sleep in my car in the parking lot b/c the guy had no idea what he was doing at the front desk. Very inconsiderate and terrible customer relations.

This hotel is very nice, you can tell it was renovated not too long ago. All of the staff was welcoming and accommodating. Steve is a pleasure, very helpful about suggestions around town. Beach access is perfect, the breakfast and coffee options at the cafe were great. Wall seemed thin, could hear everything is the next room. The room and bathroom were clean, the toiletries were very nice. The fridge and microwave was great for leftovers. I would definitely stay again!

There's nothing

Rooms are clean and fine. It won’t get totally dark in the room because there are no curtains. Just blinds that don’t close all the way. Food was decent but nothing special. Staff was very nice though.

It did the job. I wanted a hotel with a water view. Our room was clean and you could consider it updated but for $1500 for 4 days seemed a bit steep for that type of hotel. It’s a great spot on the water but don’t expect fancy. The hotel is old and there are carpets in the hallways that stayed dirty. I don’t think it was a lack of employees doing their job though. All the employees were great hardworking people. Those carpets need to go.

Poor Service for Reception Manager TYLER– voco Sandpiper All-Inclusive Resort (IHG) My experience at voco Sandpiper All-Inclusive Resort was significantly impacted by a serious service failure at the reception level. At the time of check-in, I was explicitly approved by an assistant manager - Mckenzie- after Olivia completed the checkin process after 45min waiting time- that parking fees would be complimentary and therefore were not presented, signed, or authorized by me at any point. This was a clear agreement and formed part of my decision to proceed with the stay. Despite this, Reception Manager Kyle later at the checking out process, attempted to enforce parking charges that were never disclosed, acknowledged, or approved at check-in. More concerning was the lack of accountability and unwillingness to honor the commitment made by his own team. This reflects a breakdown in internal communication and a disregard for basic customer service standards. He didnt even try to deescalate the situation or checking the cameras for reassurance that his customers were RIGHT. Charging guests for services that were previously confirmed as complimentary—and without documented consent is unacceptable. It undermines trust and raises concerns about transparency in billing practices. As a Director of Customer Service for more than 10 years, I strongly urge management to review this incident, ensure proper staff alignment, and honor all commitments made to guests at check-in.