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Hôtel Casón del Tormes by HappyCulture

3.0 star property

Photo gallery for Hôtel Casón del Tormes by HappyCulture

Lobby sitting area
Superior Double Room
Front of property
Reception
Reception

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
  • Parking available
  • Business services

Explore the area

View map
Calle Del Rio, 7, Madrid, Community of Madrid, 28013
  • Place, Plaza de España - Princesa
    ‪1 min walk‬
  • Place, Gran Via
    ‪2 min walk‬
  • Place, Royal Palace of Madrid
    ‪8 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪21 min drive‬

Room options

View all photos for Single Room

Single Room

Single Room

9.0 out of 10
Wonderful
(7 reviews)
  • 10 sq m
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Triple Room

Triple Room

Triple Room

7.8 out of 10
Good
(6 reviews)
  • 19 sq m
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

9.2 out of 10
Wonderful
(15 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

8.8 out of 10
Excellent
(12 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

9.4 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Superior Twin Room

Superior Twin Room

Superior Twin Room

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

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About the area

Madrid

A stay at Hôtel Casón del Tormes by HappyCulture places you in the heart of Madrid, steps from Gran Via and Plaza de España - Princesa. .This hotel is 0.7 mi (1.1 km) from Plaza Mayor and 0.7 mi (1.1 km) from Puerta del Sol.

What's nearby

  • Plaza de España - Princesa - 1 min walk - 0.0 km
  • Gran Via - 2 min walk - 0.2 km
  • Royal Palace of Madrid - 8 min walk - 0.7 km
  • Plaza Mayor - 11 min walk - 1.0 km
  • Puerta del Sol - 13 min walk - 1.1 km

Getting around

  • Plaza de Espana Station - 3 min walk
  • Madrid Principe Pio Station - 12 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 33 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪VIPS Plaza de España - ‬2 min walk
  • ‪Burger King - ‬2 min walk
  • ‪Ginkgo Restaurant & Sky Bar - ‬2 min walk
  • ‪Faborit - ‬1 min walk

About this property

Hôtel Casón del Tormes by HappyCulture

Hôtel Casón del Tormes by HappyCulture offers 63 accommodations with safes and complimentary newspapers. Flat-screen televisions come with premium satellite channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Madrid hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Housekeeping is offered daily and irons/ironing boards can be requested.

Make yourself at home in one of the 63 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and an arcade/game room.
Satisfy your appetite at the hotel's coffee shop/cafe, or stay in and take advantage of the room service. Relax with a refreshing drink at one of the 2 bars/lounges. Buffet breakfasts are available daily from 7:30 AM to 10:30 AM for a fee. Children aged 3 and younger eat free breakfast.
Featured amenities include complimentary wired internet access, complimentary newspapers in the lobby, and dry cleaning/laundry services. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:30 AM and 10:30 AM.
Children aged 3 and younger eat free breakfast.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Parking on site (EUR 25 per night)
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 13 for adults and EUR 7 for children
  • 2 bars/lounges
  • A coffee shop/cafe

Things to do

  • Arcade/game room
  • Library

Family friendly

  • Arcade/game room
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Built in 1965
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 15 per pet, per day

Service animals are welcome, and are exempt from fees

Welcoming dogs and cats only

Children and extra beds

Children are welcome

Children aged 3 and younger eat free breakfast

Rollaway/extra beds are available for EUR 20 per night

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 13 for adults and EUR 7 for children
  • Self parking fee: EUR 25 per night
  • Pet fee: EUR 15 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 20 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation

Property is also known as

Cason Del Tormes Madrid

Casón Tormes

Casón Tormes Madrid

Hotel Casón Tormes

Hotel Casón Tormes Madrid

Hotel Tormes

Hôtel Casón del Tormes by HappyCulture Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 460 out of 1007 reviews
Rating 8 - Good. 418 out of 1007 reviews
Rating 6 - Okay. 91 out of 1007 reviews
Rating 4 - Poor. 32 out of 1007 reviews
Rating 2 - Terrible. 6 out of 1007 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Joanne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless. Very quiet in hotel. Lots of hot water and good pressure. Would return
Stayed 2 nights in Jan 2026

10/10 Excellent

Mia

Business traveller
Liked: Cleanliness, staff & service, amenities
Me encantó el hotel, el servicio y la ubicación. El desayuno ofrece varias opciones, todas de excelente calidad. Es exactamente como se ofrece y es descrito en el perfil.
Stayed 1 night in Dec 2025

8/10 Good

Wafaa

Stayed 2 nights in Dec 2025

10/10 Excellent

xiu

Stayed 1 night in Nov 2025

8/10 Good

Maude

Stayed 1 night in Oct 2025

10/10 Excellent

Byung

Stayed 2 nights in Aug 2025

8/10 Good

regina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay.
Stayed 1 night in Aug 2025

10/10 Excellent

nelson, maspeth

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good
Stayed 1 night in Jul 2025

6/10 Okay

Elian, Charlotte

Travelled with family
Liked: Staff & service
Location was great, staff was friendly but the facility needs improvement.
Stayed 2 nights in Jul 2025

8/10 Good

oksana

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, clean room but a bit outdated, not sound proof rooms. Pillows were not very comfortable
Stayed 2 nights in Jul 2025

8/10 Good

Md, Bronx

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shopping center and transport are close
Stayed 2 nights in Jul 2025

10/10 Excellent

Daniella

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Muito bonito e perto de tudo
Stayed 3 nights in Jun 2025

10/10 Excellent

Isaura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personnel was very nice and went out of their way to accommodate my needs.
Stayed 2 nights in Jun 2025

10/10 Excellent

Julie

Stayed 2 nights in Mar 2025

8/10 Good

Agustina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las personas de la recepción
Stayed 1 night in Feb 2025

10/10 Excellent

David, Miami

Stayed 1 night in Nov 2024

8/10 Good

JULIO

Stayed 1 night in Sep 2024

8/10 Good

KIRIAKOS, Laval

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not sure why the price charged was a little higher than the price I saw on Expedia site
Stayed 3 nights in Jun 2024

10/10 Excellent

Annalisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location perfetta: comoda, vicino alla gran via, store per lo shopping e market vicino. Ambiente riservato, cura nei dettagli. Staff preparato e gentilissimo, ci hanno addirittura consegnato la nostra camera con anticipo, cosa non banale! Consigliatissimo
Stayed 1 night in Aug 2024

8/10 Good

Wanderson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location 👌
Stayed 1 night in Aug 2024

10/10 Excellent

Angelica

Liked: Cleanliness, staff & service, property conditions & facilities
The location is excellent. Staff was friendly, professional, and willing to help and suggest places to visit. Rooms are basic but it is what you can expect for the price. Halls carpets should be changed
Stayed 3 nights in Aug 2024

8/10 Good

Anna, Laval

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
My only complaint would be the Air conditioning, it was tapped at 19 and it would have been OK but it never got to 19 in the room. It got very very warm and was hard to sleep especially with it being 37 outside.
Stayed 2 nights in Aug 2024

6/10 Okay

Karlos

Travelled with family
Liked: Cleanliness

I may choose a different hotel next time.

This hotel was set back about 20 years I bet. The hotel had physical metal keys for the doors, which was a surprise. I had to carry around this giant plastic block that was attached to the key throughout the day. The elevators had the normal operating door and the exterior door, and the bathroom was set back a ways. The hair dryer was attached to the wall, easily 20 years old. It had duct tape on it to help the wires from fraying out. For our entire trip, we were most disappointed in this one.
Stayed 2 nights in Jul 2024

10/10 Excellent

Donna, Altadena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was quite big, especially compared to comparable lodging we stayed in during our trip to Spain. Air conditioning worked great, always cold water, sparkling water and coffee available in lobby. Lobby was cute and good sized. There was a bar on the premises, but it never appeared to be open - I think you had to ask the front desk for service if you wanted bar service. Breakfast was average but reliable. Good coffee! Would absolutely stay here again!
Stayed 5 nights in Jul 2024

6/10 Okay

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Very loud street noise. Garbage cans located outside our window and garbage trucks come in the middle of the night. You could hear noise from nearby rooms and the street.
Stayed 4 nights in Jun 2024