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Best Western West Towne Suites

2.5 star property

Photo gallery for Best Western West Towne Suites

Front of property
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Third bed is a Sofabed)
Business centre
Lobby
Free daily cooked-to-order breakfast

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Laundry

Explore the area

View map
650 Grand Canyon Dr, Madison, WI, 53719
  • Place, West Towne Mall
    ‪5 min walk‬
  • Place, University of Wisconsin-Madison
    ‪9 min drive‬
  • Place, Camp Randall Stadium
    ‪10 min drive‬
  • Airport, Madison, WI (MSN-Dane County Regional)
    ‪25 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Premium bedding, pillow-top beds, in-room safe, individually decorated

Standard Room, 1 King Bed, Accessible, Bathtub

9.4 out of 10
Exceptional
(18 reviews)
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.6 out of 10
Excellent
(37 reviews)
  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub (with Sofabed)

Standard Room, 1 King Bed, Accessible, Bathtub (with Sofabed)

Standard Room, 1 King Bed, Accessible, Bathtub (with Sofabed)

8.0 out of 10
Very good
(2 reviews)
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Kitchenette (Living Room;with Sofabed)

Suite, 1 King Bed, Non Smoking, Kitchenette (Living Room;with Sofabed) | Private kitchen

Suite, 1 King Bed, Non Smoking, Kitchenette (Living Room;with Sofabed)

9.0 out of 10
Wonderful
(9 reviews)
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Third bed is a Sofabed)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Third bed is a Sofabed)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Third bed is a Sofabed)

8.8 out of 10
Excellent
(14 reviews)
  • 43 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(18 reviews)
  • 43 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Premium bedding, pillow-top beds, in-room safe, individually decorated

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.2 out of 10
Wonderful
(20 reviews)
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Premium bedding, pillow-top beds, in-room safe, individually decorated

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(48 reviews)
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed, Non Smoking, Jetted Tub

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(42 reviews)
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

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About the area

Madison

Located in Madison, Best Western West Towne Suites is in the business district, within a 5-minute drive of West Towne Mall and Vitense Golfland. .This hotel is 1.5 mi (2.4 km) from University Research Park and 3.7 mi (6 km) from Hilldale Shopping Center.

What's nearby

  • West Towne Mall - 5 min walk - 0.5 km
  • Hilldale Shopping Center - 7 min drive - 6.0 km
  • University of Wisconsin-Madison - 9 min drive - 7.8 km
  • Camp Randall Stadium - 10 min drive - 9.3 km
  • Alliant Energy Center - 11 min drive - 13.2 km

Getting around

  • Madison Station - 16 min drive
  • Dane County Regional Airport (MSN) - 27 min drive

Restaurants

  • ‪McDonald's - ‬7 min walk
  • ‪Chick-fil-A - ‬11 min walk
  • ‪Starbucks - ‬10 min walk
  • ‪The Cheesecake Factory - ‬10 min walk
  • ‪Wendy's - ‬13 min walk

About this property

Best Western West Towne Suites

Hotel with free breakfast, a quick walk to West Towne Mall
Best Western West Towne Suites offers 98 accommodations with safes and coffee/tea makers. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. 25-inch LCD televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include complimentary toiletries and hair dryers.

This Madison hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered on request.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 98 individually decorated guestrooms, featuring refrigerators and microwaves. Your pillowtop bed comes with premium bedding. 25-inch LCD televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms have complimentary toiletries and hair dryers.
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and a fireplace in the lobby. Guests can catch a ride on the shuttle (surcharge), which operates within 15 miles.
Grab a bite from the snack bar/deli serving guests of Best Western West Towne Suites. A complimentary cooked-to-order breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-out. Guests may use a bus station shuttle for a surcharge, and free self parking is available onsite.
A complimentary cooked-to-order breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 35 per accommodation (varies based on length of stay), plus a deposit of USD 150 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 80 lbs per pet)

Children and extra beds

Children are welcome
3 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per night

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet deposit: USD 150 per stay
  • Pet fee: USD 35 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Best Western West Towne
Best Western West Towne Suites
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Best Western West Towne Suites Hotel Madison
Best Western West Towne Suites Madison
Best Western Madison
Best Western West Towne Hotel Madison
Madison Best Western
Best West Towne Suites Madison
Best Western West Towne Suites Hotel
Best Western West Towne Suites Madison
Best Western West Towne Suites Hotel Madison

Best Western West Towne Suites Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 696 out of 1196 reviews
Rating 8 - Good. 309 out of 1196 reviews
Rating 6 - Okay. 97 out of 1196 reviews
Rating 4 - Poor. 46 out of 1196 reviews
Rating 2 - Terrible. 48 out of 1196 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
I like their unique breakfast
Stayed 2 nights in Jun 2025

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay for great price!
Stayed 2 nights in Jun 2025

10/10 Excellent

Keith

Stayed 1 night in Jun 2025

10/10 Excellent

Lois

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2025

10/10 Excellent

Loretta

Liked: Cleanliness, property conditions & facilities
Rooms were spacious and very clean, beds were comfortable. Staff was really friendly. The cooked to order breakfast was delicious. We will definitely stay here again on our next visit.
Stayed 3 nights in Jun 2025

8/10 Good

Ali

Travelled with family
Liked: Cleanliness
Nice clean place but needs to be updated. Breakfast was great!
Stayed 1 night in Jun 2025

4/10 Poor

Rodrigo

Stayed 5 nights in Jun 2025

10/10 Excellent

Mark B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Madison Best Western

Great location, nice breakfast and gym. Close to everything
Stayed 5 nights in Jun 2025

8/10 Good

Carla

Travelled with family
Our room was not ready when we checked in at 3:35 pm but we just had to wait about 20 minutes for staff to finish cleaning the room. The desk chair seat was damp; apparently the previous renter must have spilled something on the seat. The hotel is large and a bit older. Breakfast was great; made to order eggs, bacon, chicken sausage, pancakes and French toast.
Stayed 1 night in Jun 2025

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Nageswar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were very comfortable. The room was clean. The staff was friendly. The breakfast was good. We were happy with the made to order menu and the selections. It was cooked while we waited. There was plenty of restaurants and shopping in the area.
Stayed 2 nights in May 2025

10/10 Excellent

Erika

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
There was an eyelash in my bed.
Stayed 2 nights in Mar 2025

8/10 Good

Terri

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
It was ok. Nothing super special. The bed was comfortable but the pillows were like half filled balloons.
Stayed 1 night in Jun 2025

6/10 Okay

Maureen

Business traveller
Stayed 4 nights in Jun 2025

8/10 Good

Carlos

Liked: Staff & service, room comfort
Disliked: Cleanliness

BW Madison

Room smelled bad, like stuffy or damp. Not a nice smell to walk into your room. Really good breakfast and coffee. Front desk staff was awesome.
Stayed 3 nights in Jun 2025

10/10 Excellent

Laurie

Stayed 1 night in Jun 2025

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel! Staff were accommodating and very nice. Rooms were clean and well kept. Great price for that area. Will definitely be back.
Stayed 2 nights in Jun 2025

10/10 Excellent

Marlena

Stayed 1 night in Jun 2025

10/10 Excellent

Mathieu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Had a great experience, will stay again!

I had a great experience at the Best Western West Towne Suites in Madison. From the moment I walked in, the front desk staff stood out with their warm, friendly, and consistently helpful service. It really set the tone for the whole stay. The room itself was spacious, spotlessly clean, and very comfortable—exactly what you want after a long day of travel. I appreciated the quiet atmosphere and the little touches that made the space feel inviting. One of the best surprises was the made-to-order breakfast. It was a real treat to have a hot, customized meal each morning, in addition to the usual continental options. A great way to start the day! I’d absolutely recommend this hotel to anyone visiting the Madison area—whether for business or leisure. Great value, great staff, and a great stay!
Stayed 1 night in Jun 2025

10/10 Excellent

Kathryn

Stayed 3 nights in Jun 2025

10/10 Excellent

Felicia

Good service
Stayed 3 nights in Jun 2025

10/10 Excellent

CHRISTOPHER

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean, comfortable and quiet. Great made to order breakfast. Nice guy at the front desk. Would not hesitate to stay there again!
Stayed 1 night in Jun 2025

10/10 Excellent

Celeste

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was clean and comfortable. It was surprisingly quiet even though it was on the side of the hotel facing the highway. Breakfast was a special treat. Your choice of three different entrees was cooked to order. You can help yourself to a wide array of beverages, breads, cereals, and yogurt. The staff was excellent.
Stayed 1 night in Jun 2025

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly and clean. Allowed to check in early, breakfast was good
Stayed 1 night in May 2025