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Thistle Express London Luton

3.0 star property

Photo gallery for Thistle Express London Luton

Standard Twin Room, 2 Single Beds
Lobby
Combined shower/bathtub, free toiletries, hair dryer, towels
Exterior
Lobby

Reviews

7.8 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Parking available
  • Housekeeping
  • Free WiFi

Explore the area

View map
The Mall, Library Road, Luton, England, LU1 2TR
  • Place, Luton Mall
    ‪1 min walk‬
  • Place, University of Bedfordshire
    ‪6 min walk‬
  • Place, Kenilworth Road Stadium
    ‪14 min walk‬
  • Airport, London (LTN-Luton)
    ‪5 min drive‬

Room options

View all photos for Standard Double Room, 1 Double Bed

In-room safe, desk, laptop workspace, blackout curtains

Standard Double Room, 1 Double Bed

8.2 out of 10
Very good
(65 reviews)
  • 11 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Twin Room, 2 Single Beds

Standard Twin Room, 2 Single Beds

Standard Twin Room, 2 Single Beds

8.4 out of 10
Very good
(23 reviews)
  • 11 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Express Single Room

Express Single Room

Express Single Room

8.0 out of 10
Very good
(52 reviews)
  • 11 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Family Room, Multiple Beds

Family Room, Multiple Beds

Family Room, Multiple Beds

8.0 out of 10
Very good
(13 reviews)
  • 23 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

8.0 out of 10
Very good
(16 reviews)
  • 15 sq m
  • Sleeps 3
  • 1 King Bed

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About the area

Luton

A stay at Thistle Express London Luton places you in the heart of Luton, steps from Luton Mall and Cineworld Luton. .This hotel is 14.3 mi (23 km) from Woburn Safari Park and 0.7 mi (1.1 km) from University of Bedfordshire.

What's nearby

  • Luton Mall - 1 min walk - 0.0 km
  • University of Bedfordshire - 6 min walk - 0.6 km
  • Grosvenor Casinos - 8 min walk - 0.7 km
  • Kenilworth Road Stadium - 14 min walk - 1.2 km
  • Stockwood Discovery Centre - 3 min drive - 2.0 km

Getting around

  • Luton Station - 5 min walk
  • Luton Airport (LTN) - 15 min drive

Restaurants

  • ‪The White House (Wetherspoon) - ‬2 min walk
  • ‪McDonald's - ‬4 min walk
  • ‪Starbucks - ‬5 min walk
  • ‪KFC - ‬5 min walk
  • ‪Punjab Restaurant & Bar - ‬3 min walk

About this property

Thistle Express London Luton

Hotel in Luton with a 24-hour front desk
Thistle Express London Luton offers 152 accommodations with safes and hair dryers. 40-inch Smart televisions come with cable channels. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and fans. Housekeeping is provided daily.

Stay in one of 152 guestrooms featuring Smart televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
English breakfasts are served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM for a fee.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Self parking (subject to charges) is available onsite.
English breakfasts are available for a surcharge on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Onsite parking available only on request
  • Uncovered parking on site (GBP 15 per day)
  • Limited on-site parking (max 10 spaces per unit)

Food and drink

  • English breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; GBP 6.50 per person
  • Coffee and tea in common areas

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (89 centimetre wide door)
  • Smooth flooring in public areas
  • Thin carpet in room
  • Well-lit path to entrance

More

  • 7 floors
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch smart TV with cable channels

Food and drink

  • Electric kettle
  • Tea bags/instant coffee

More

  • Desk
  • Fan
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
For Sat Nav please enter postcode LU1 2PA.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room

Payment types

Important information

Optional extras

  • Fee for English breakfast: approximately GBP 6.50 per person
  • Uncovered self parking fee: GBP 15.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Parking height restrictions apply

Property is also known as

Thistle Express Luton Hotel
Thistle Express Hotel
Thistle Express
Thistle Express London Luton Hotel
Thistle Express London Luton Luton
Thistle Express London Luton Hotel Luton

Thistle Express London Luton Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 513 out of 1255 reviews
Rating 8 - Good. 372 out of 1255 reviews
Rating 6 - Okay. 191 out of 1255 reviews
Rating 4 - Poor. 72 out of 1255 reviews
Rating 2 - Terrible. 107 out of 1255 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Johanna

No

Food good bed ok pillows to hard diding use it transport not need in town centre
Stayed 1 night in Aug 2025

2/10 Terrible

elizabeth

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were dirty, bathtub black, sheets were somehow oily and scratchy at the same time with the paper thin pillow. The breakfast was the worst I’ve ever had and I’m in the military I’m used to dog food. It appeared to be bread shaped into egg and sausage shaped food. The morning staff would ignore you for the simplest of questions. The only good thing about the hotel was the night staff who greeted us were friendly.
Stayed 1 night in Aug 2025

10/10 Excellent

Simon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and bed clean and comfortable
Stayed 1 night in Aug 2025

2/10 Terrible

Simon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The payment was taken 2 times and I still have not had it credited to my account
Stayed 1 night in Aug 2025

10/10 Excellent

Kinga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Two night visit to Luton

Centrally located in the town centre and near railway station. Nice clean room, Wi-Fi, comfortable and excellent complimentary breakfast.
Stayed 2 nights in Aug 2025

6/10 Okay

John

Business traveller
Liked: Room comfort
Disliked: Property conditions & facilities

Hectic breakfast

100 pound for 2 nights. Not to bad. Single room on 9th floor. Only one working lift to ages to get up and down. Although free coffee downstairs. Tea making facilities in the room would of been useful especially as a disabled person. Breakfast was free. Not bad for the price however not enough seating i ate my breakfast stood up. Also be aware of car park charges. 10 pounds a night unless you have blue badge. Honest the hotel needs some investment. Carpets need to be clean. Probably wouldn't stay again.
Stayed 2 nights in Aug 2025

8/10 Good

Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Abdullah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it
Stayed 1 night in Aug 2025

10/10 Excellent

Geoffrey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Can’t fault it

A great welcome when checking in. The staff had a lot thrown at them and they managed beautifully. Both coffee machines giving up on the same day one of the lifts broke down and a large group of overseas visitors arrived. They arranged hot water for drinks and the kitchen staff worked really hard keeping the buffet stocked. My double room was large and comfortable
Stayed 3 nights in Aug 2025

10/10 Excellent

Colin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyable stay

Lovely Hotel, I cant fault it, other than the breakfast was limited. Great value, bed perfect and the staff were brilliant.
Stayed 1 night in Jul 2025

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Helpful staff helped us get to our early morning flight and even with a some snacks since we couldn't make it to their breakfast.
Stayed 1 night in Aug 2025

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The place was dirty and run down. The breakfast was terrible especially the eggs.
Stayed 3 nights in Aug 2025

6/10 Okay

Limmara

Stayed 1 night in Jul 2025

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort

Shocking

Bed was average, the food did not look nice in the slightest. The room was quite rundown and the handle in the bathroom was broken. The plug drain was dirty and the sink plug was stuck in and unable to get out so when washing your hands, it will take over an hour for the water to drain out. All night u could hear other people playing music and the environment surrounding the hotel is not nice either. The place is surrounded by youths all smoking and drinking whilst listening to music and swearing. You do not feel safe at all in this hotel, practically just waiting for something to happen. Will not recommend at all, especially if you are a family with kids. Also the switch was broken for the light switch so only one would work.
Stayed 1 night in Aug 2025

6/10 Okay

Bridget

Travelled with family
Breakfast wasn't so great
Stayed 1 night in Jul 2025

6/10 Okay

Bridget

Travelled with family
Liked: Cleanliness
It was near the shops
Stayed 1 night in Jul 2025

6/10 Okay

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A lovely experience

Great location. Staff on arrival were very friendly and helpful. First impression of reception was modern and clean. The room was clean, spacious and the bed was so comfortable.
Stayed 1 night in Aug 2025

6/10 Okay

Lorna

Travelled with family
Stayed 1 night in Jul 2025

10/10 Excellent

Kathryn

Stayed 1 night in Jul 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful staff. Great hotel.

Wondwrful staff. I arrived at night very tired. Staff made me instantly welcome, still smiling and polite despite the hour. Explained everything about breaksfast, free coffee etc. Room very comfortable and slept well. Breakfast: there was plenty as well as many staff to ensure fully stocked and dirty plates removed. Checkout was quick and again done with a smile. The price for this hotel in the town centre was cheaper than those nearer the airport but still close by. And breakfast was included whereas most of the others charge extra, making the value even better. I was not expecting much out of the hotel based on the price and was very pleasantly surprised. Quality was very good, but the key point has to be the staff. They are a credit to the hotel.
Stayed 1 night in Jul 2025

2/10 Terrible

John

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Avoid

Dreadful hotel, very dirty, smelly, shower not working properly.
Stayed 3 nights in Jun 2025

8/10 Good

Raymond

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A good hotel near the train station

Difficult to find the entrance using google maps on foot from the Train Station. Close to all amenities, busy hotel but fit for purpose in a short stay.
Stayed 1 night in Jul 2025

6/10 Okay

Mina

Travelled with family
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2025