6/10 Okay
Joanna
Travelled with family
28 Sept 2025
Liked: Staff & service
We had an okay stay here, but it didn’t quite live up to other Marriott experiences we’ve had.
On the plus side: free parking was convenient, check-in was quick, and the room had plenty of handy plug sockets. Breakfast was decent by UK standards, with friendly service — though bread options were poor, and the waffles were so sweet even our daughter couldn’t eat them.
The room itself was just “ok.” It felt dated, a bit stuffy on arrival (the window barely opened), and the bathroom had some scale and mould in the corners. The duvets, like in many hotels, were far too thick for comfort.
We tried the pool and spa but were disappointed — the pool was very cold, the jacuzzi was bubbly but also cold, several spa areas were closed, paint was peeling in the changing rooms, and one of the two escalators was out of order. On the positive side, the showers were well stocked with shampoo, conditioner, and gel.
All in all, not terrible, but not worth nearly £170 per night. The place has clearly seen better days and would really benefit from a refresh and better maintenance.
Joanna
Stayed 1 night in Sep 2025