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Good hotel in good location. Staff are great

Smooth check in. Very friendly staff. Nothing is too much for them, you only have to ask. Comfortable bed, spotless bathroom. It is a great property, most of the staff have been there for a few years and the care and attention to detail shows.

A very nice hotel, conveniently located and well priced

Stayed for 2 nights. Just perfect. Breakfast perfect. Main meals perfect. Staff perfect. Room was just fabulously perfect. The uneven floors were beautful and the effort made to keep it looking old is to be applauded. The doors were awesome. We find somewhere like this every year around this time for our birthdays and anniversary. Always somewhere with history and central to exploring. First time in 100s we'll be coming back.The whole bodmin area is astounding and the Jamaica is the perfect base from which to explore. 12th c Knights Templar church is a must find, and Lady in the Lake (Excalibur) OMG.

Okay and yes

I booked a larger double room at this hotel to meet my needs and included special requirements (reasonable adjustments) due to a neurodivergent disability. These were acknowledged in a direct message after booking, giving me confidence my needs would be understood and accommodated. On arrival and check-in, I confirmed my sensitivity to noise. The receptionist assured me I had been placed in a suitable room on a quieter side, but also stated that if I wanted a better room I would need to pay extra to upgrade, despite already booking a double room. When I entered the room, it was immediately clear it did not match what had been advertised. It was not of a double standard and looked nothing like the advertised photos. The room was small, with a basic shower and bed. More concerning was the condition of the room. An old wooden window was already open and could not be properly closed, allowing constant traffic noise bellowing into the room. Given my stated sensory sensitivity, this made the room unsuitable. I took my bags and returned straight to reception and explained the room did not meet my booking or reasonable adjustments. I reiterated that I have a sensory disability and required a quieter environment. The staff member contacted someone elseand I was moved to a quieter interior room. This should not have occurred. My needs were clearly stated and acknowledged but not considered when allocating the room. Staff should be better trained to understand non visible disabilities.