2/10 Terrible
Justin
13 May 2025
Disliked: Staff & service, property conditions & facilities
I have a disability and booked with the wheelchair accessible category marked and wrote that in notes i have an electric scooter. When i got there at night to check in, they had me on 3rd floor and only elevator in hotel was broken. I had to walk up stairs, which caused pain. Staff never apologized once or offered anything for the mistake. This is extremely fruatrating and poor management. I explained i needed to be on 1st floor and was told to check with manager in the manager in the morning to try to get a 1st floor, and i checked in at 3am from late train. I kept trying to talk to manager and she never came out to talk to me face to face. She also never apologized for the pain of having to walk. I asked for something of some sort of comp, which the best ahe could do was drop the hotel fee of 2 days. It felt none of the entire staff cared. Room had ants. Only positive of the experience was its close to the sphere for dead and company show or i would havr went with a nicer hotel.
Justin
Stayed 4 nights in May 2025