6/10 Okay
Thomas
13 May 2025
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Fix reception and activity availability then 5*exp
Let down by check in/out experience and lack of available activities. Made a Sameday booking, told hotel in advance before started drive that would be arriving around 4.30pm (after the 2pm advertiser checkin time). Lots of gaffing around at reveption- eventually told room wouldn’t be ready for over another hour. Asked for them to book a facial for my heavily pregnant, agreed a time with spa. Toldpartner. Then was told actually no availability at that time or during stay. Had to give her the bad news… only way of getting a room immediately (heavily pregnant partner had been in car for day) was as to pay for an upgrade- they didn’t offer to comp or discount. Tried to book tennis lesson, yoga etc. No availability for any during stay. Room, grounds, pool, beach etc all beautiful. Porters all great. Then comes checkout:.. again waiting around for 20 min while they prioritize guests checking in (well before 3pm checkin time), insist that need to be there to give a credit card because by Portuguese law can’t use the card we gave at reception (while the other 6 hotels on our Portuguese roadtrip could???) and then when asked for a postal stamp had to go to kids shop on other side of grounds, didn’t offer to send someone. The first and last experience really let this place down. If you can plan out all your activities before you arrive and get around the reception experience. Oh yeah- we (I) didn’t get the hotels.com platinum free bottle of wine either.
Thomas
Stayed 1 night in May 2025