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Very friendly staff

The hotel was really nice and so many spots where you can work! The location was great - I’ll definitely come back.

Very clean, staff was great. Within walking distance to all the sites in Florence. Beautiful courtyard outside the rooms.

Il Malaspina was a very pleasant surprise. Nice and central, breakfast included, very comfy room. Generally very pleased. The staff were all lovely. The chap who checked us in was extremely helpful, and each day the team were chatty and helpful.

Top notch

So the rooms were fine, I liked the shower, they upgraded us, but that took away the tub (hense the shower). There were people outside our window doing drugs across the street and they stuck us next to the metro line so it was very noisy. I booked this hotel so I could do the cold plunge (I have RA) but there was not one.. or so I thought. I later discovered they turned it to the massage room... the massage was priced ok but it was not great massage. It was very weak and almost awkward. They do not offer free water to their guests. You have to buy little waters for 2.5 euro. So go to the store around the corner and spend 3 for a big one. Also they do charge taxes at the hotel. We didnt eat breakfast there cause I felt it was overpriced so we just got food in the square. Really close to the main train station which was very convenient. Also I went in winter and it was very hot in the hotel. It was over priced in my opinion, and wouldn't stay there again but it was fine for my first time in florence.