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Sumai Hotel Apartment

3.0 star property

Photo gallery for Sumai Hotel Apartment

Beach
Apartment, 2 Bedrooms
Cleanliness standards
Cleanliness standards
Front of property

Reviews

6.8 out of 10

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available

Explore the area

View map
Lot 4479 Jalan Persinggahan, Batu Buruk, Kuala Terengganu, Terengganu, 20400
  • Place, KTCC Mall
    ‪9 min walk‬
  • Place, Kuala Terengganu Drawbridge
    ‪15 min walk‬
  • Place, Pasar Payang
    ‪3 min drive‬
  • Airport, Kuala Terengganu (TGG-Sultan Mahmood)
    ‪17 min drive‬

Room options

View all photos for Apartment, 2 Bedrooms

Desk, iron/ironing board, free WiFi, bed sheets

Apartment, 2 Bedrooms

  • City view
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Apartment, 3 Bedrooms

Apartment, 3 Bedrooms

Apartment, 3 Bedrooms

  • City view
  • 3 bedrooms
  • Sleeps 6
  • 1 Queen Bed and 4 Single Beds
  • Free Wi-Fi

View all photos for Apartment, 4 Bedrooms

Apartment, 4 Bedrooms

Apartment, 4 Bedrooms

  • City view
  • 4 bedrooms
  • Sleeps 7
  • 1 Queen Bed and 5 Single Beds
  • Free Wi-Fi

View all photos for Standard Room

Standard Room

Standard Room

  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Studio

Studio

Studio

  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

Similar properties

Exterior
Paya Bunga Hotel Terengganu
Kuala Terengganu
  • Pool
  • Kids’ pool
  • Parking included
  • Free Wi-Fi
4.2 out of 5, Very good, 180 reviews
The price is AU$69
includes taxes & fees
22 May - 23 May
Paya Bunga Hotel Terengganu

About the area

Kuala Terengganu

Located in Kuala Terengganu, Sumai Hotel Apartment is within a 5-minute drive of KTCC Mall and Mayang Mall. .This hotel is 1 mi (1.6 km) from Kuala Terengganu Drawbridge and 1.3 mi (2.1 km) from Kampung Cina.

What's nearby

  • KTCC Mall - 9 min walk - 0.8 km
  • Kuala Terengganu Drawbridge - 15 min walk - 1.3 km
  • Batu Buruk Beach - 15 min walk - 1.3 km
  • Pasar Payang - 3 min drive - 1.9 km
  • Kampung Cina - 3 min drive - 1.9 km

Getting around

  • Kuala Terengganu (TGG-Sultan Mahmood) - 24 min drive

Restaurants

  • ‪Uncle Chua Signature - ‬4 min walk
  • ‪The Manhattan Fish Market - ‬3 min walk
  • ‪Chicken Cottage - ‬3 min walk
  • ‪Nasken Coffee KTCC - ‬6 min walk
  • ‪Warung Suria - ‬2 min walk

About this property

Sumai Hotel Apartment

Sumai Hotel Apartment offers 64 air-conditioned accommodations with complimentary bottled water and coffee/tea makers. 32-inch LCD televisions come with satellite channels. Bathrooms include showers, bidets, and complimentary toiletries.

This Kuala Terengganu hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Irons/ironing boards and hair dryers can be requested.

Recreational amenities at the hotel include an indoor pool.
Make yourself at home in one of the 64 air-conditioned rooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature showers, complimentary toiletries, and bidets. Conveniences include phones, as well as desks and coffee/tea makers.
Take advantage of recreation opportunities such as an indoor pool, or other amenities including complimentary wireless internet access and concierge services. Additional features at this hotel include barbecue grills and a banquet hall.
Satisfy your appetite for lunch or dinner at Bintang Laut, a restaurant which specializes in local and international cuisine, or stay in and take advantage of the room service (during limited hours). Cooked-to-order breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.
Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Bintang Laut - This restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:00 AM for a fee: MYR 25 for adults and MYR 15 for children
  • A restaurant

Restaurants on site

  • Bintang Laut

Things to do

  • Indoor pool

Family friendly

  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service

Business services

  • Meeting rooms

Outdoors

  • Barbecue grill

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-width doorways

More

  • 9 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer (on request)
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Early check-in subject to availability

Early check-in is available for a fee

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Express check-out available

Special check-in instructions

The property charges 100 percent for credit card payments

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Prior to arrival, you must complete online registration via a secure link

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MYR 100.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately MYR 25 for adults and MYR 15 for children
  • Early check-in is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 100 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

Pool access available from 9:00 AM to 7:00 PM
No pets and no service animals are allowed at this property

Property is also known as

Sumai Hotel Apartment Kuala Terengganu

Sumai Apartment Kuala Terengganu

Sumai Apartment

Sumai Hotel Kuala Terengganu

Sumai Hotel Apartment Hotel

Sumai Hotel Apartment Kuala Terengganu

Sumai Hotel Apartment Hotel Kuala Terengganu

Sumai Hotel Apartment Reviews

Reviews

6.8
Rating 10 - Excellent. 10 out of 64 reviews
Rating 8 - Good. 20 out of 64 reviews
Rating 6 - Okay. 20 out of 64 reviews
Rating 4 - Poor. 8 out of 64 reviews
Rating 2 - Terrible. 6 out of 64 reviews

6.4/10

Cleanliness

7.6/10

Staff & service

5.2/10

Amenities

5.8/10

Property conditions & facilities

Reviews

6/10 Okay

Mohd Nizam

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Near to mosque, food court
Stayed 1 night in Sep 2024

2/10 Terrible

KC

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The windows of our apartment room were not soundproofed at all, as such the nonstop noise from road traffic was unbearable. Do avoid this property if you need a good night rest before your onward journey.
Stayed 2 nights in May 2024

6/10 Okay

Hannis

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Would never come again

Very poorly maintained. Dirty room, even the parking area was dirty and not maintained well. Room was not up to par. Toiletries provided were too little. Rooms were very smelly and AC not working well. Not worth the money. Such a disgrace to Terengganu tourism. Please never come here 👎
Stayed 1 night in Oct 2023

2/10 Terrible

KIM BIOW

Travelled with family
Disliked: Property conditions & facilities
Toilet not bright enought. Shower area without holder for sampoo and bath foam. No bath tower rail. The tooth brush and others have to be requested only provided. It do not have hotel type of service.
Stayed 3 nights in Sep 2023

8/10 Good

zaini

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

8/10 Good

Nor Afida

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Minimal tapi boleh stay lagi.

Aircond rosak tapi lepas maintance datang, sejuk semula :) Telefon pun rosak tapi maintainece tukar telefon lain & boleh guna. Tapi semua selesai dalam masa kurang 30 minit. TQ Sumai :-) Lantai toilet licin. Tolong sediakan sabun basuh pinggan kalau boleh sebab nak basuh cawan2 tu. Overall okeh, suka :D Tp staff sangat membantu, tq.
Stayed 1 night in Sep 2020

6/10 Okay

Verified traveller

Stayed 1 night in May 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Location to surrounding
Stayed 1 night in Mar 2020

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Overall disappointing. I will not come again.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
will repeact
Stayed 1 night in Aug 2019

6/10 Okay

Nurul

Travelled with family, Business traveller
Liked: Staff & service
good staff
Stayed 1 night in Aug 2019

4/10 Poor

Haziman

Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

6/10 Okay

M Aizuddin

Liked: Staff & service
Just normal aprtment nothing awesome
Stayed 1 night in Jul 2019

2/10 Terrible

Kc

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Scary,dirty. The property is poorly maintained
Stayed 3 nights in Jun 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel should close down

Damage and dirty rooms. Leakage at 3 out of 4 rooms we booked. Lights broken so rooms are dimmed. It looks horror because it's old and dark. Toilets are yucky with stains and hair. It's smell bad because I don't think they ever wash or vacuum the curtain and carpet. It's just disgusting. We stayed because we have to attend a workshop at this hotel. Attempts to load picture but hotel.com seems to disallowed it
Stayed 2 nights in Jun 2019

2/10 Terrible

Mei lian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smelly place, cat can walk into buffet area. The worst hotel i had stay. But food is ok.
Stayed 3 nights in Jun 2019

8/10 Good

Noormawati omar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

8/10 Good

Bella, Kuala Lumpur

Travelled with family
Can stay with big family in 1 apartment
Stayed 1 night in Jun 2019

6/10 Okay

WAN, Kelantan

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The front door very old. The interior concept also old. But overall the room is clean.
Stayed 1 night in Apr 2019

8/10 Good

surya

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities

Friendly staff.

Need major refurbishments. Doors, cabinets and bed frame needs to be replaced.
Stayed 1 night in Apr 2019

6/10 Okay

Azharuddin

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

hotel need upgrade

Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, amenities
Ok.good palace
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Spacious and d staff are friendly and polite Need more power plug especially in the bedroom
Stayed 1 night in Feb 2019

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I had a 2 bedroom apartment, great space, but outdated, need renovation and also Wi-Fi was terrible.
Stayed 1 night in Feb 2019